Chipotle Mexican Grill Reviews Summary

Food Quality

Pros:

• "The food was very good."
• "The Sofritas Vegan option is really good."
• "Chipotle is known for their dinner sized burritos, which we don’t mind paying for, because it is filling."
• "First time there, finally. Got a salad with Chicken Al Pastor."
• "Food was good and dining room was clean."
• "Food on par as usual."
• "Best damn Chipotle Bowl I’ve ever had."

Cons:

• "They tend to mess up my order. Multiple times I will get items I didn’t order inside a takeout bowl."
• "I had to throw away a whole burrito and kids taco meal."
• "The rice was pretty hard and not cooked all the way."
• "Brown and white rice had no taste, fajita veggies over seasoned, chicken not seasoned well."
• "The rice was so crunchy and gross."
• "Food was cold, undercooked, over seasoned, inaccurate, half of the meat is fat."
• "Got home to discover about a tablespoon of carnitas among about a mountain of rice and beans."

Service

Pros:

• "The staff is very friendly."
• "Thank you chipotle owner For reaching out to address the issue."
• "The staff was very fast to take our order."
• "The staff was courteous, knowledgeable about the options, and ran an efficient line."
• "Cori is an amazing chipotle employee. He always handles the busy rush with ease and is very pleasant with everyone."
• "Staff is mostly friendly."
• "The customer service was fantastic my food was good as always."

Cons:

• "They were MAD SLOW."
• "The employees turn mobile ordering off and lock store doors whenever they don’t feel like working."
• "The manager at this location has a real snippy attitude."
• "The guy at counter not too friendly made our quesadilla just chicken and cheese didn't ask if we wanted anything else on it hurried us up to get out."
• "The employees are very young and immature and impolite."
• "An older gentleman that has no customer service personality at the register whatsoever."
• "Customer service was very poor."

Cleanliness

Pros:

• "After positive experiences at Chipotle locations in other cities, this was my first visit to the Toms River location."
• "It's always clean."
• "This is one of the most consistent chipotles. Normal portions and the food isn’t dry or burnt."

Cons:

• "The place was EXTREMELY dirty."
• "99% of the time all the tables are dirty and the garbages are overflowing."
• "Place was filthy."
• "All the tables were filthy and i had to clean my own table with seltzer and napkins to sit down and eat my burrito."
• "The cleanliness is concerning."
• "There was trash everywhere in the dining area."
• "The tables could definitely need a cleaning."

Value

Pros:

• "If you like Chipotle, then this is another one you can find their food at."
• "Two stars because the food tastes good, is theoretically healthy and is priced well."
• "Our portions were decent."

Cons:

• "$23.49 for two entrees, burrito is the size of a female's fist."
• "$40 for two bowls is also ridiculous. I’d rather get Mahana Fresh."
• "I got a bowl and it's tasted like chemicals. $15 for a little bit of chicken and rice with chips. Really?"
• "Did you know two bowls cost us $30 now? Thanks inflation."
• "Don't bother with the delivery service, they charged $3 more than advertised online."
• "They served my burrito cold and the place was disgusting all the tables were dirty."
• "Every time I order here my meal sucks. Messy and always something wrong/missing."