ShopRite of East Orange Reviews Summary

Store Atmosphere

Pros:

• "ShopRite is great."
• "Close to home, usually fully stocked, plenty of cashier's."
• "The newer cashiers are much more pleasant and friendly thus making a better shopping experience."
• "Great service from a tall gentleman with thick dreadlocks named Stacey."
• "Fresh food section is nice and fresh as it should be."
• "I'm impressed they have stepped up their game.. produce seem to be fresh!"
• "The selves are filled. Items on sale are displayed so you can find them."

Cons:

• "Empty shelves all over and you hardly can find what you're looking for, it's always crowded."
• "It smells of urine around the entire building."
• "Small, crowded, inappropriate music blasting all throughout the star, unfriendly cashiers."
• "The store is unorganized."
• "The store is usually a mess."
• "The food is always outdated."
• "The actual store itself is a mess."

Customer Service

Pros:

• "I give five stars to the over nite front end lady she is very polite and helpful."
• "Since Victor have been the manager there you notice a big improvement with this location."
• "The shoprite employees of east orange are efficient and fast and courteous."
• "The cashier was very friendly and pleasant."
• "On a positive note, the young guys and girls working on registers are super very friendly."
• "I give East Orange Shop Rite a big thumbs up! During the pandemic they have really stepped up."
• "The manager in duty was very polite understandable and even got me out of courtesy a shoprite card also gave me the discounts, and even apologized on behalf of shoprite, very satisfied with his performance."

Cons:

• "Unprofessional staff. Needs customer service training."
• "The girl behind the register needs to be more 'Customer friendly'."
• "Cashiers are obviously not trained well."
• "The cashiers and customer service are very rude, they have no manners whatsoever."
• "The Rudest Employee's ever!!"
• "Extremely rude customer service."
• "Very rude and unprofessional employees."

Product Availability

Pros:

• "You can find a lot of product at a reduced price."
• "They have amazing deals and offer great products."
• "Because so many people visit this ShopRite, the merchandise turns over quit frequently."
• "Variety of products and open 24 hours per day."
• "It's always been my go to supermarket for over 10 years veggies and fruit always fresh and have wide range of products to choose from."
• "This is a well stocked store; the produce turnover is constant, resulting in fresh and tasty fare."
• "Full racks / stock makes me wanting to come back here all time."

Cons:

• "Some items not available."
• "The shelves are not well stocked."
• "They hardly have any Deli items that are worth buying."
• "Produce is terrible."
• "Sadly this store is very disorganized and does not offer a variety of food."
• "More then anything a lot of the items that are in the circular or either just in general in the store are not there it's not a very clean store."
• "Their store baked muffins are way smaller than any shoprite in Essex and union county they don't carry grass fed beef."

Checkout Experience

Pros:

• "The self check out lane are fast so you don't have to deal with people's attitude."
• "They have a bunch of self-checkout stations which has drastically reduced the crowding and the long lines."
• "The many express lanes have been replaced with self-checkout registers. Those lines are really fast."
• "I really like ShopRite in East Orange! The 'Express Check Out' is really EXPRESS! Sometimes the line seems so long, but before you can say, 'Supercallafragilistic,' you're at a cash register and out the door!"
• "The check out process was smooth."
• "They do have an express check out which moves quickly."
• "Wow! Shop-Rite in East Orange is always crowded. Nevertheless, the cashiers are focused on getting you out of the checkout line as quickly as possible."

Cons:

• "Extremely long lines, which are understandable, given our current climate."
• "The store needs to work harder at keeping aisles clear especially at night."
• "Never a pleasant experience! Very unclean, overcrowded and understaffed at the registers."
• "Always long lines and feels like never enough cashiers."
• "Over crowded store. Extra long lines."
• "Worse Shoprite by far. Its always over crowded, they never open all the lines, never fully stocked."
• "Be warned that the lines for check out are long."