Trader Joe's Reviews Summary

Customer Service

Pros:

• "They greet you at the door with hand sanitizer and wipe all carts and baskets after use before putting them back."
• "The workers are all very helpful if you have questions!"
• "All the staffs are energy, friendly and fast. They will help you whenever you need."
• "The workers are always super helpful and pleasant to speak with."
• "Cashiers are very friendly and helpful."
• "Everyone was so nice and willing to help. Employees will stop what they are doing to WALK you to an item you can't find."
• "The employees are nice and helpful and even if you show up during a busy time with a long line it moves really quickly."

Cons:

• "The managers in this store feel that it's ok to judge you by your color and ideologies they make up of black people. No Fair Trade Here...unless your the right color."
• "Management truly sucks and zero security is offered to their shoppers."
• "The staff was hostile."
• "Very racist place me and my son only came into this location to purchase water only a Caucasian at the managerial stand stare at us the entire time."
• "The cashier seemed annoyed to be there and rung me up so so slow."
• "The only question I have is the employees seem to change every time I visit. I never see the same people I just find that odd."
• "I was just robbed today at Trader Joe's in Philadelphia Pa. Arch Street location."

Parking

Pros:

• "It's easy to park on the attached parking garage and it's an hour free!"
• "Parking is free if you get your ticket validated by the cashier at checkout!"
• "Free parking with validation at the garage right next door."
• "Attached to parking garage and they do offer validation."

Cons:

• "I will never return to this location, my parking was $16.00 because we were forced to stand in a line outside the store for 20 minutes!!!"
• "Great products, but the parking ticket is $9 for 25 minutes."
• "I have to take stars off for this location because of the parking situation."
• "Impossible place to shop for a family. You can't take your cart to the garage, so you have to make multiple trips."
• "Don't come to this store. There is almost never any street parking and they charge you $9 minimum to park before 5pm on weekdays."
• "However, parking is only validated from 5-10 PM during the week. Otherwise, it’s $16."
• "Clean and good quality of stuff but the PARKING!! If you an visitor like me and didn’t realize that parking is only FREE after 5pm you will end up paying $16 for 32 minutes!"

Store Quality

Pros:

• "Most prices are reasonable considering Its niche."
• "Great selection of amazing food for a decent price! They have a ton of fresh produce, snacks, pastas, cheeses, and many more."
• "The cleanliness of the store was top notch, the aisles wide and organized."
• "Like most trader Joe's it has good quality foods."
• "Great supermarket with many regional products and a lot of organic quality."
• "Good selection, typically well stocked, and helpful staff."
• "They are organized and clean with restroom and wheelchair accessibility on one floor and plenty of carts."

Cons:

• "A lot of their produce was spoiled so really check on those sale items before buying unless you're ok with that or eating right away!"
• "The new location on Arch St is not to the standard you'd expect at Trade Joe's. Poor flower selection, and purchased an overripe melon, which I returned."
• "The grocery store lacks in some staple items."
• "Not worth coming back, now that I know how much value is put on the customers safety."
• "The produce isn't good value."
• "That's probably a downside since the store looked dirty."
• "The place was kind of messy during rush hour."