ACME Markets Reviews Summary

Customer Service

Pros:

• "All staff greet you with a smile and are very friendly."
• "I had a super experience this morning at the Roxborough Acme."
• "Great customer service and store is very clean plus the shelves are well stocked so you will be able to find everything you need !"
• "Excellent customer service!"
• "The market is very well kept, the managers and employees are very warm and welcoming."
• "Staff are generally really helpful."
• "Customer service was very good."

Cons:

• "Was very rude and borderline aggressive to me and my friend while we were there."
• "THE DELI STAFF IS 100% RUDE & HORRIBLE CUSTOMER SERVICE."
• "The workers here are rude, lazy and don't care about the customers satisfaction at all."
• "The manager Kay was not nice at all."
• "The guy at the self checkout is so unpleasant, I feel unwelcome, the employees seem disgruntled."
• "Cashier was so rude. We seemed to be a tremendous inconvenience to him."
• "The Store manager was very rude and rushed me out of the store."

Cleanliness

Pros:

• "Literally the cleanest grocery store, if not the cleanest public bathroom I have ever seen."
• "Very clean and a nice selection of produce."
• "The staff keeps the isles clean and debris free, and are always courteous."
• "Aisles are always neat and clean."
• "They are always very well organized, immaculately clean."
• "Store was clean first thing I was professional."
• "Acme ridge Ave Roxborough is a clean, well organized and well stocked supermarket."

Cons:

• "Wish they would clean this place & get rid of the flys in the fresh rolls&deli area."
• "The place has a very poignant fast food smell and being sensitive to smells, I want to throw up every time I'm in there."
• "The parking lot is in very bad shape."
• "The aisles are tight and uninviting and there's almost always a wait at the registers."
• "Line are long, customer service is poor. Entrance is dirty."
• "Well Islamophobia is alive and well here at the Roxborough ACME."
• "Yet again they fail. Today is March 19. They sell organic milk expire date in Feb."

Product Availability and Selection

Pros:

• "Clean Acme (as opposed to Dirty Acme) has a very fresh produce selection."
• "Their sales are very good."
• "Always stocked, good choice of pre-prepared foods, extensive frozen section."
• "This store is always busy but it has everything you need."
• "They have a hot food bar."
• "Good selection of fresh meat, produce, dairy and bread products."
• "The produce is always fresh, and the shelves are well stocked."

Cons:

• "If you just need prepackaged food, you'll be fine. However, steer clear of the produce section."
• "Produce can be kind of a shoddy quality in the later hours of the day."
• "They are constantly out of products, the prices are high, the store is cramped."
• "Acme in Roxborough always has unbelievably long lines to check out."
• "Selections are limited especially for organic produce."
• "Pretty expensive place to get your groceries and a pretty poor selection of items."
• "Terrible produce selection. Massively overpriced organics that are always poor quality."

Store Layout and Accessibility

Pros:

• "Great location for the Manayunk/Roxborough area, I can walk there if need be."
• "It's bigger than it looks."
• "There is plenty of parking."
• "Well sited grocery store, with especially caring staff, and excellent parking space."
• "This Acme was recently remodeled (currently in its last stages) and for the better!"
• "Nice new floor, attractive displays, decent prices."
• "Nice store. Good selection of fresh vegetables and meats."

Cons:

• "It seems a bit cramped as a building, and the parking lot is structured poorly IMO."
• "The parking lot is very dangerous."
• "Undergoing renovations right now so it was hard to find things because they aren't in their usual places."
• "The aisles are s little tight and the store insists on placing cardboard displays in every already narrow aisle."
• "All they provide are full sized shopping carts, and it creates unnecessary traffic jams all over the store."
• "It's a small store with narrow aisles and gets very crowded at times."
• "A bit tight and hectic in the parking lot."