"The customer service is the worst part of this place, especially at the deli. The food is fresh and the place is clean but the workers are the worst. Just rude and not inviting."
"The lady at the beer garden this afternoon was so rude and nasty for nothing."
"Every time I call someone over for help they act annoyed."
"Today I had the most horrible customer service with Mr. Phillip."
Cleanliness and Organization
Pros:
"Place well organized ..clean and reasonably priced."
"The floors were clean."
"Clean, has pretty good stock for a small market."
"The store was nearly spotless."
"Beautiful grocery store and super clean."
"Really clean, organized store."
"The store is always clean."
Cons:
"I just wish I took a picture of inside the bathroom. It reaked of piss and there was stuff all over the floor."
"WTH is with only one single bathroom n one single toilet... it's completely beyond filthy grimy disgusting everyday."
"No bags? No way to buy a bag? Worst food store in the city."
"Good fresh grocery but the price is a little high even on the other items and you can find some good sales, but don't use the bathroom its always dirty."
"This location has a serious problem with keeping the freshness of its produce and meats controlled."
"After sitting in my fridge for 5 days, the carrots, too, went off."
Convenience and Accessibility
Pros:
"AND DOOR LEADS TO THE MALL..how convenient on a super hot day."
"A Septa bus stop right outside its front door so really convenient."
"Connected to Fashion District (Gallery) Mall and very well connected to transit; PATCO line to NJ, SEPTA BSL subway & MFL subway/elevated lines are just down the escalators near the front entrance."
"Self checkout was large and easy with many machines."
"Check out is fast and efficient."
"Easy to get here from the train. It's right upstairs from Jefferson station on the regional rail for Septa."
"It's convenient to residents who live in the Chinatown and the Historic neighborhoods."
Cons:
"This is THE ONLY DESIGNATED AREA for alcohol purchases, not fair to hold this section up to ring up groceries!!!"
"There's one small entrance way, and no loading/pickup area to handle multiple grocery bags."
"They really should rearrange the cash registers as they are way too close to each other and clog up when it’s busy."
"Abysmal self checkout kiosks that require employee assistance at least twice throughout the checkout process."
"The self check out area is a bit crowded and narrow to move the shopping cart when every station is in use."
"Self checkout is disorganized and they close way too early for customers that have jobs."
"More than half of the entrance doors are locked - you can only get in and out 1 way."
Product Selection and Pricing
Pros:
"This place blew my mind honestly. Idk if it's because I've never been in an heirloom market before but they had a lot of options especially for a city store."
"Lots of options from alcohol, to fresh breads and pastries, food hall, and produce as well."
"Good selection of fresh produce and cheese."
"The entire supermarket is awesome, Has the best fresh pastries and fruit, nice deli and also has a Starbucks inside where you can sit taking a break from grocery shopping."
"Great supermarket with tons of options."
"Just what the area was missing, so far the only options were acme and target, but in my opinion, this offers a wider variety of products and the prices are relatively good."
"One of the best grocery stores in Philly when it comes to both selection, quality, and affordability."
Cons:
"Everything was a few to a not so few cents more expensive than the shop rite down 4/Oregon I use."
"To high even for center city Philadelphia to buy just a sandwich and salad was going to be $50 dollars."
"Its prices are high -- thanks inflation."
"Limited selection on many things, no energy drinks at all."
"Produce seems more limited."
"They are usually sold out of one or two things I need every time I go there."