GIANT Reviews Summary

Customer Service

Pros:

• "I just wanted to say that last night I was greeted and taken care of by the sweetest woman named Shirley! She made my checkout a hoot."
• "The uniformed security woman was awesome. You can tell she cared about the overall situation as well as myself."
• "While the main team at GIANT provides Great Customer Service.."
• "The staff at Giant Supermarket were also a highlight of my visit. They were friendly, helpful, and always willing to assist with any questions I had."
• "The staff here is always smiling very friendly, polite and helpful."
• "The most wonderful customer service representative at the counter the young girl she was very helpful."
• "This store is wonderful! They have a manager or head cashier name Lashanda who knows how to treat a customer."

Cons:

• "Customer service IS NOT AVAILABLE during all business hours."
• "The deli counter is ridiculously slow. Nobody moves with a sense of purpose, and they are generally rude."
• "the customer service in this store literally sucks!!"
• "When we went to check out the self-checkout Lanes we're all malfunctioning and the manager on duty didn't even seem to care!"
• "The supervisor that came over did not act like she cared much and kind of gave a shrug your shoulders sort of answer."
• "But the staff here seems very unfriendly."
• "The deli department has the most rudest management ever."

Product Availability

Pros:

• "They always have what you need. A little slow at the deli counter because they only had one guy on cutting deli meat."
• "They always have everything I need."
• "This store is clean & well stocked. Just wish they would keep shopping carts stored in the front entryway."
• "Place is always clean, organized, and well stocked. Love the nice selection of organic/healthier foods they have."
• "The shelves are well stocked by the humans and I think that makes for a great place to shop."
• "Been shopping in this Giant since they opened, always satisfied."
• "The store was incredibly neat and organized, making it easy to navigate and find exactly what I was looking for."

Cons:

• "the inventory has been horrible."
• "The store was practically empty of basic groceries... no lemonade, no Kraft mac n cheese etc."
• "The store seems to have issues keeping items in stock."
• "One problem I have is when items are on sale Giant is almost always out of these items within two to three days."
• "In the aisles, sadly there is never enough stock. Most things are barely there or out."
• "Less stock again, no coffee creamer, lots missing."
• "The meat department never has the counter stocked in the morning to choose prime meats and prepared meats."

Pricing

Pros:

• "The one thing that makes sense to buy is their 40 water bottle cases, 3 for $9."
• "It's worth it, never a wait regardless of time of day unlike other stores."
• "Giants is one of the better groceries stores around. Somewhat competitive prices but for what they offer its worth the price."
• "The prices were great."
• "This is my favorite Supermarket to shop hands down best selection prices are great great bakery produce is really fresh most of the time."
• "They have great bakery items that are made fresh and their prices are definitely competitive."
• "Very clean with awesome customer service also great prices."

Cons:

• "It is a bit pricey if one doesn't sign up to Grant's rewards membership or use the application for coupons."
• "Prices are much higher than ShopRite and other stores."
• "Welcome to price gouging central, $10.00 for 1 pound of sliced generic ham insane!!!"
• "Giant supermarket has everything, and you're going to pay for it because the prices are on the higher end as far as supermarkets go."
• "However, the prices here are just ridiculous."
• "To expensive for me. I rather to buy in acme."
• "Bakery items always priced higher then ShopRite."

Store Experience

Pros:

• "The parking lot is big so parking hasn't been an issue for me."
• "It's wheelchair accessible and so is the store."
• "Store is well organized and clean thanks to Robbie the robotic cleaner."
• "I enjoy going to this store because its clean and the robot helper is not too bad an idea."
• "My very 1st experience at Giant was the best in 58 years of being in any supermarket I've ever been in."
• "The parking lot was clean and well lit."
• "This Giant super market location is clean and adequate in size."