Tires Etc Reviews Summary

Customer Service

Pros:

• "Kim who is the Store Manager was extremely helpful and knowledgeable."
• "Staff was friendly, helpful, kind and just warm people."
• "Lisa Collazzo treated me with a with great service, and took her time to go over everything with me."
• "Everyone @ this establishment are professionals."
• "The Supervisor, Jerry, helped me. He was the best."
• "I was pleased with Lisa and Jake's customer service, they make you feel comfortable and appreciated."
• "Everyone is so respectful and the atmosphere just feels so friendly."

Cons:

• "Rude sales representative made a mistake saying I couldn't come in the next day when it was two days out."
• "The lady and the front desk was rude and when I asked the man helping about which/where the mount needed to be fix she proceeded to answer for him and gave me attitude like I was an idiot."
• "Worst customer service ever!"
• "The woman there was telling me the fee was 300.00 for service and a battery that they had to install to diagnose it."
• "The lady at the front desk has a poor attitude very unprofessional."
• "Personally I found Lisa to be less than helpful. She could use some customer service tips."
• "The white older guy that works at the front desk has the worst attitude."

Pricing and Honesty

Pros:

• "Got inspection, rear brakes and rotors, and a couple other minor issues for less than $250."
• "WOW, saved a bunch of money, and VERY pleased with the honesty."
• "They have the best prices on Michelin Premier Tires."
• "They got me 4 Michellin defenders hundreds cheaper than anywhere else I found."
• "Got a set of 4 awesome top of the line full off-road tires for a price probably $50 lower than anybody around or even on the internet, PER TIRE!"
• "They are the most affordable by far."
• "The prices are great here."

Cons:

• "Stay away seems like false advertising and price increases is how they operate."
• "I would not go to this shop again since I strongly feel they are not very honest."
• "Every time I come here they have extra stuff to sell you and try to scare you into buying it."
• "Very disappointing. I spent well over $2,000 on new tires and brakes around 11 months ago."
• "They also charge me $40 to patch a tyre."
• "They put a brand new starter in my car and within 3 months the car wouldn’t start... gave some crazy estimate for around $900."
• "They're a ripoff... I went in there to have my battery replaced and they tried to sell me an alternator."

Professionalism and Efficiency

Pros:

• "I've purchased tires from this location for two of my cars and the storage manager Lisa Collazzo worked with me with the up-most professionalism."
• "I go to these guys whenever I need tires, great prices, quality service, knowledgeable staff."
• "Kim and her staff are very professional and treat their customers like family."
• "These guys were very efficient and polite!"
• "The staff is very professional and definitely know their products."
• "The employees are polite and professional and really care about their clients!!"
• "Customer service is excellent."

Cons:

• "Very poor service."
• "This shop is dishonest."
• "I learned my lessons today. Reviews don’t lie. I took it for granted."
• "This was my first time getting work done here that was not entirely tire related... the work associated with that repair was terrible."
• "Used to be my go-to place but now they only let you drop it off and I have no one to pick me up."
• "They have lost a customer and the sad part is they don't care. Truly disappointed not even an apology."
• "They lie about the service your receiving, and the repairs you need."