"This is one of the only auto maintenance centers where I can simply drop my cars off and know it will be evaluated and repaired as if I were family."
"Joe patiently explained each time the status of my car."
"Very professional! Bill helped me over and above."
"Joe is an honest and sincere mechanic but also very knowledgeable."
"I trust these guys and have already recommended them to my co-workers for their future needs."
"They always explain everything they're doing, they're very patient with questions, and they do quality work."
"For me Meineke has always meant A+ trustworthy customer service."
Cons:
"The staff's indifference and lack of communication were truly something to behold."
"Joe is not professional with customers and has very bad attitude."
"I wish they would have better communication on updates of the process waited weeks without really knowing why process was taking so long."
"I called for an update the next day, and I was told that all the work was done except for the alignment, should be done by closing today, 'we’ll call when it’s ready' no call."
"He then said he would call me later that afternoon to give me the final price quote, which he did not."
"I tried calling them 2 times a days (Afternoon and evening) but I did not hear back from Joe with estimates."
"No one had told me anything so I went to the desk to find out what was taking so long."
Quality of Work
Pros:
"Recommended mechanical repairs that met my spending priority’s for drivability now, and preventive / maintenance service since I intend to keep my car long term."
"They are committed to solving problems, and it makes all the difference."
"I’ve been coming here for years. I’ve always had excellent service."
"Definitely the best place to have fix your car! Joe is incredibly kind and knows what he is doing."
"They were able to determine it was the starter, find the one available starter in the area, and stayed open late to finish the six hours of work."
"Joe has the correct machinery with the best price and high quality work."
"Many thanks to Joe and his team for fair pricing and a job well done."
Cons:
"I took my car for an oil change and the mechanic left the cap off."
"When driving home the idle seemed high and brakes seemed to drag."
"They botched my wife's van up 3 times trying to put front struts in and they finally got it right this 4th time I think."
"I drove home. I looked under the car, and the welds were not completed as promised."
"After five, FIVE, ALLLLL day visits my car is still dysfunctional."
"It’s been ONE MONTH and car is still with them."
"They had the car for the whole week, did not communicate at all until my dad forced communication, and still waited until the very last minute to work on his car."
Value for Money
Pros:
"With parts and labor, $280 which feels reasonable."
"I brought my car in for a state inspection to Meineke for the first time and they were friendly, courteous and cheaper than any other place I’ve gone to previously."
"Had a minor issue on my car with the muffler pipe where it had become detached from the flange due to rust... Meineke fixed it for 1/10th of what the dealer was going to charge."
"Our Landcruiser needed new fuel undergauges... This Meineke gave us a quote for a quarter of the cost."
"He corrected the parts incorrectly cited by my insurance company and still came under budget."
"The price is very reasonable even for the bigger jobs."
"They do quality work at reasonable prices."
Cons:
"This review is only 4 stars, because while the service was great, it was expensive and waited a week."
"I was told it would take another 40 minutes (labor charge for brakes $203.28 plus $52.09 shop fees took the bill over $737."
"Price for the Basic Oil Change with coupon is advertised for $17.99... total cost ended up being close to $27."
"Per a phone call before the work on my Tahoe was authorized, I was told it would run $1,200 to repair my Tahoe, upon completion of work I was told it was ~$2,400."
"Without even looking at my car for 3 days he said the problem was due to 'Ignition Coil' for one of the other 3 cylinders but suggested me to do it to all the 3 cylinders and it would cost 800$."
"People should not go to meneke in 306 center paoli... Maineke charged $450 and did check my head light and pass me fir inspection!"
"Recently I took my car found there is small issue, the estimate given from this center is tooo expensive and highly quoted."
Communication
Pros:
"Bill kept in touch along the entire process and explained ever step of the way."
"The staff is courteous and informative."
"The staff is warm and friendly, the prices are great and atmosphere is non pressure, but honest."
"He cares about people knowing about their cars and takes the time to educate them on it."
"They were helpful in getting the car to their shop and knew we needed the car sooner than later and worked on it right away and kept me in the loop."
"Customer service still exists here; Joe is extremely knowledgeable and professional; truck runs like new."
"Awesome staff that did excellent work and made sure everything was done right and properly repaired."
Cons:
"Who doesn't love spending over 6:00 hours in a waiting room, right?"
"I wish they would have better communication on updates of the process waited weeks without really knowing why process was taking so long."
"Seemed like I had to call for updates, not hearing anything for days made me feel a little uncomfortable."
"Their inability to adhere to a simple schedule and their impressive talent for wasting customers' time have left me in awe."
"I expected to be done in an hour. 9:30 and 10:00 passed and no one had told me anything."
"I do not trust this Meineke anymore. The guy Joe there seems nice, but doesn't seem to know what he's doing."
"Then as I was driving by the place I noticed the truck was where I had left it 2 days ago... In fact, the truck had not moved since I dropped it off, and I had been given a string of LIES for 2 days."