Sloane Toyota of Glenside Service Center Reviews Summary

Customer Service

Pros:

• "What made the experience outstanding was the service and tech team—the dynamic duo of Kristin and Tom."
• "Tim my advisor always keeps me up to date what's going on via text message."
• "You at Toyota Glenside are Amazing! You treat everyone with respect."
• "Everyone who I interacted with was kind and helpful."
• "The Service team at Sloane Toyota was great. Kept in the loop every step of the way."
• "The staff at Sloane Toyota informed me every step of my car service from start to finish."
• "Their customer service reps are friendly and helpful."

Cons:

• "I called and left a message and no one returned the call."
• "Was treated very poorly on the phone."
• "Based on this customer service and reliability I will not be purchasing a Toyota in the future and will be sure to share my experience."
• "After not receiving any communication regarding the service, I decided to call Sloane in the afternoon. Could not reach any service technician."
• "I was disappointed with them they did not call me to let me know that my car was ready I had to pick it up the next day because I did not get a call from them stating that the car was ready the day before."
• "People working there are miserable! Never a smile and never a pleasant greeting."
• "Nick was very rude to my husband with his face buried into the computer."

Service Efficiency

Pros:

• "The dealership appeared to be well-equipped and had the latest technology to ensure that my car was serviced quickly and accurately."
• "Going to Sloane Toyota is like going to paradise. The speed, efficiency and pin point accuracy in the diagnosis of my vehicle."
• "They got the brake pads on and my waiting around made sense as it took a little more than an hour."
• "The work was completed while I waited. The process is super efficient."
• "Work was done quickly and I was kept informed the whole time."
• "Great on time all the time service at a reasonable cost at the highest justice quality."
• "All of my cars have been purchased from Sloan. Professional, efficient, informative, effective, a pleasure to deal with, organized, And Timely without sloppiness in service efficiency."

Cons:

• "So, nothing was done and the trunk still gets stuck shut."
• "Was told that my warranty for my tires were expired after five hours of waiting and didn’t even get a tire rotation and it was too soon for oil change."
• "This place is too big. The left hand doesn’t know what the right hand is doing."
• "If my appointment was for 10am, and I arrived at 9:40am why did I didn't get my car till 11:55am?"
• "The service was fine except; No one informed me that my car would be kept over a second night."
• "appointment was for 7:45 am on the coldest day of the year. I arrived on time but the doors didn't open until 7:52 leaving a line of cars to sit out in the cold."
• "The service center was unable to fix the maintenance service requested, and I was substantially overcharged for an issue that was not resolved!"

Communication

Pros:

• "Lastly, I like the ongoing text service / updates while the car is being serviced."
• "I was also kept informed about the work progress through text messages received from the technician."
• "They kept me updated on when they started working on my car, what issues the found and the severity of the issue, the cost, and when my car was done and ready to be picked up."
• "Seamless process, efficient employees provided all the information regarding my requests."
• "I always enjoy working with Tim, the representative. He presents me with all options and helps me choose the best path for work to be done."
• "The hospitality is consistently great and I've never had a problem with the actual car service."
• "They're always courteous and take great care of her."