"I had a great conversation with Brian at the reception and it really passed the time."
"Service was great!! Helped out so wonderfully and quickly!!"
"The team was friendly, efficient, and knowledgeable."
"Thom was really nice and explained what was wrong with my car."
"The staffs are wonderful and always willing to help and explain everything they are going to work on."
"William the shop manager very helpful and cares about his customers satisfaction."
"Employees here have always been very helpful & very honest."
Cons:
"Sarah the manager is horrible is has a mouth on her doesn’t know what customer service is!"
"Did not give me sticker as to when next oil change is due."
"Before picking up my car last time, I asked them if they had check tire pressure, they say yes. Next day, my car had flat tire."
"They failed to provide a simple oil change reminder sticker, a standard practice in the industry."
"Store manager Gary is extremely rude. He will shout at customers when they inquire about the service."
"The manager was very rude and very unprofessional."
"They said they didn't even touch my car and they were so rude and told me to take back my car if I want to."
Quality of Work
Pros:
"Gary and his team are stellar! I go to them for all my repairs and oil changes."
"Brian even pointed out a recall on my vehicle."
"The team has surpassed my expectations."
"I got my tire fixed here and the service was good and the fix was quick."
"They were kind enough to patch it with no charge."
"Seems they finally fixed my engine oil leak. It's a problem of the pressure switch, which no body figured out before."
"Richard did a meticulous job replacing correctly."
Cons:
"Under carriage covers not remounted...intake piece unmounted left on top of motor...bolts missing."
"Despite the winter conditions causing my tires' air pressure to drop, they didn't even bother to top off the tires."
"I don't think that wheel alignment was performed and he charged me $84.99 for that."
"They messed my car up and I had to take to another shop because I didn't want them touching my car any more."
"They forgot to put the little cap back on."
"They forgot to put in my upper bolt in my brake caliper and it came off the rotor while driving on the highway."
"After 90 mins they came back and said the alignment has been done but the steering wheel is crooked and their technician does not know how to straighten it after alignment."
Price and Honesty
Pros:
"Kenny's price is almost $300 cheaper than that of the next door Mini Cooper dealer."
"They could have easily charged me full amount without doing any work. I like their fair business ethics."
"Gary gave me a great price incl an alignment."
"They are honest about what needs to be repaired, and what can wait."
"Even better, I could ask for special offers! Cheaper than regular price with coupons."
"I got an amazing price on Hankook tires (V-rates, 65K warranty)."
"Dan at the counter gave me an unbeatable tire deal on my 4 tires."
Cons:
"I basically feel as though this shop stole $250.00 from me."
"Not only was I overcharged but now I am questioning if all of the work that I paid for was actually completed and/or done properly."
"I trusted those people until they tried to rip me off and they did."
"They definitely seemed like they were making prices up on the spot to see how much they can get out of me."
"They tried to rip me off and they did."
"I felt I was being scammed. The guy said the tires were $145.00 each. Buy 3 and get the 4th one free. I said great. He said that will be $840.00 or $850.00 something dollars."
"He then goes to the back and returns to say his manager says the price of installing the tires has gone up to $60 PER tire because of the size of the tire."
Professionalism and Efficiency
Pros:
"Fantastic experience."
"We were traveling to NY this morning on the NJ Turnpike. Tire signal came on indicating low air pressure. Rode to Mr. Tire. They were exceptionally."
"Thank you so much for helping me with my baby Blue. She is in great hands with you guys."
"I would most certainly recommend their service."
"It’s with great pleasure that I recommend them."
"I highly recommend Mr. Tire at this location!"
"I will always recommend the Edison Mr. Tire!"
Cons:
"Do NOT take your car here! Was told 90 minutes and came back 2 hours later and my car was still sitting in the parking lot."
"This has been hands down the worst auto shop experience so far for me in my life."
"After calling the shop more than 10 times, John finally informed me that William and Joe were 'not coming in.'"
"Was lied to multiple time by the staff here about when things would be taken care of."
"A 15 œil change took me 45 minutes."
"If you value your time and vehicle don’t go to this shop."
"PLEASE DO NOT GO HERE. Terrible customer service and unreliable repairs."