Mavis Discount Tire Reviews Summary

Customer Service

Pros:

• "The most incredible customer service we have ever received. Out of town when began having tire trouble."
• "We stopped in last minute to have our Tire checked out which had a slow leak. We worked with Amelia who provided exceptional service."
• "Sebastian was truly a delight to have work on my vehicle and even just to talk to."
• "Received the best service today at this Denville location!"
• "I couldn’t have asked for a better experience at the Mavis Tire in Denville thanks to Eric and Casey!"
• "Manager Eric and his team were wonderful...Eric greeted me very warmly and professionally."
• "The team here is always helpful and professional. Always friendly as well."

Cons:

• "It used to be a good place but now it is a dishonest and bad customer service place."
• "I am really disappointed with the service and customer service."
• "After they changed management the service is horrible."
• "The owner is a very rude and impatient man to the parishioners of St Mary’s which is right next door to his business."
• "Service was nothing special, my tires weren't rotated how we had agreed on."
• "Bad customer service, I would not even give it one star. Manager very rude."
• "From the vibe and experience I didn’t feel like my car or my money was respected, and the people were unprofessional."

Pricing and Charges

Pros:

• "The price was very reasonable."
• "They found the culprit, a small screw, and patched it up for a totally reasonable price."
• "By the end of the day, I had my car back and for a reasonable price."
• "Great prices and service on 4 new Nissan Pathfinder tires."
• "I was given an extra $25 off beyond my coupon."
• "Tyre working just fine and didn’t cost much."
• "The service and pricing are very fair for the times we are living."

Cons:

• "Very disappointed with their price gouging."
• "They said they would deduct 20% however even charging $32 plus tax for a simple plug was unreasonable."
• "The final bill I received was significantly higher than anticipated."
• "Overcharged for 2 trailer tires to be mounted and balanced $74.62."
• "The overcharging left me feeling taken advantage of."
• "It's noted that we were previous customers here and we were never charged this amount before."
• "I have felt completely taken advantage of."

Efficiency and Timeliness

Pros:

• "The guys (Mike, Robert) adapted to my needs and fixed the punctured tire in 10 minutes, for free!"
• "I was back on the road in 20 minutes!"
• "Took me in right away and fixed the problem within 15 minutes."
• "Sure enough they had the issue fixed in less than 15 mins."
• "I was in and out in less than 20 minutes and I didn't even have an appointment!"
• "These guys saved my Sunday afternoon...Their service was professional and kind."
• "The guys took me in without an appointment and had me in and out in less than 10 minutes for a tire plug."