"Dante took care of my car needs! He recommended some things to help my car run better and was very professional and kind!"
"Eddie and his staff were amazing. I needed service maintenance done asap. He did what needed to be done in a timely manner."
"Mr. Ron manager nice guy and very helpful always great customer service and always give good advice to customers."
"This Firestone is an amazing place and it’s because the entire team is unique!"
"Lucy, Eddie, and the rest of the staff were super nice, informative, and helpful."
"Ronny and Eddie are the best, They always take care of your needs and go above and beyond."
"Unbelievably and exceptionally high quality service team under the able leadership of Eddie."
Cons:
"It was not very ethical of them to lie to me about the damage they did on my car..."
"Another hour passed by and the car was still there and no work was being done."
"Untrustworthy, will try to rip off, by telling incorrect diagnostics."
"Most disrespectful management I have ever came across for any service."
"The manager has the worst customer service skills I've seen to date."
"Very bad customer service. Made me wait for 1hr 20 min."
"The store manager...passed sarcastic comment."
Quality of Work
Pros:
"Quality work and repairs."
"Firestone auto care in Edison always provides a first-class service."
"Amazing work by this location. The Service Manager was very kind and professional and helped me take care of my issue promptly."
"They fixed it quickly and fixed it right the first time."
"Great experience. Martin- the tire and service advisor displayed exceptional service."
"They even showed me the older broken parts which they replaced and explained how it could have been damaged."
"They did an absolutely wonderful job in the limited time I had."
Cons:
"Scamming, been coming here for 2 years and the past year the quality of their tires as well as the service at this store has degraded significantly."
"Height of carelessness on part of technician supervisor."
"They are scam artists only interesting in racking up the bill."
"Had front brakes done and they failed in a few months. We took the vehicle back and they initially said it was a rear differential issue, however it was was a front brake issue as per another mechanic."
"The last shop that worked on my car charged me for 4 new brake pads and rotors and only changed the front ones!"
"Turns out they put a faulty catalytic converter in my car."
"The faulty part that was put in my car ruined the second converter."
Efficiency and Timeliness
Pros:
"Great experience, came in with a loose tire valve and a flat tire, walked out 20 minutes later with a brand new tire thanks to the guys in the shop and David who was a real big help."
"I received a flat of all days, super bowl Sunday, for the next 3 days it rained so I finally filled it up with air just to get to Firestone, being the afternoon I was prepared to sit around for a while which I would understand, I was in and out within 45 minutes."
"They were able to take my car the same day and returned it quickly."
"Needed tires urgently I was loosing air fast from my old tires. The salesman was able to assist me with my problem."
"Once we arrived at firestone, Paul was able to help direct us in the right direction on what our best options would be and had our new tires on within an hour."
"They are very accommodating of walk-ins and completed work in a timely manner contacting me immediately upon completion."
"Wheels balanced and front end alignment completed so quickly it impressed me."
Cons:
"They made me wait for 2 hours just to change the engine belt."
"I changed my review from 5* to 1* because I have send 3 other people's to this location for unlimited alignment plan and lately I have notice either they give us the appointment a week or 2 weeks away and after alignment when you drive it feels like nobody touched the car at all."
"Please come here if you enjoy waiting and wasting your time."
"They took 1 hour 45 minutes for oil change, this is when I have an appointment."
"The guy scheduled me for 3 times just to change one belt."
"They made me to wait 45mins by saying it’s almost done."
"Booked appointment for 3pm to sit and wait for oil change. Shop was backed up with work which is fine I don’t mind waiting if I am told so. But they did not take my car in til 4pm."
Integrity and Transparency
Pros:
"Very upfront and honest with reasonable prices."
"These guys are honest and tell you exactly what is needed with your car-no funny business."
"If you apply for their Firestone credit card you receive coupons plus any repairs over $149 you have six months to pay with no interest."
"I was very happy about their transparency and took my car to this store."
"The management does everything necessary to make me a returning customer."
"All staff are friendly and provide excellent quality customer service."
"The service advisors and technicians have always been courteous and respectful."
Cons:
"The store Mgr Ron lied to corporate and said that he called to discuss this with me."
"The Divisional Mgr Danny lied and said that he spoke to me."
"The Regional Mgr Shawn lied and said that he called me."
"Nick the associate, Ron Feins the assistant manager, and Eddie Alonso the General Manager all lied to me."
"They are dishonest from the mechanic(mgr) all the way up to corporate."
"I hate bait and switch tactics."
"The best part is they told my cabin and engine filter were extremely dirty. I just changed them 3 days prior to my visit, brand new."