"They were quick, thorough, and the customer service was top notch."
"It's easy to make appointments and my car is always ready when I arrive to pick it up."
"The staff, past & present, are always courteous & knowledgeable."
"The staff was friendly and attentive, making me feel valued as a customer."
"The employees I interacted with were professional and courteous."
"Everyone who works here is friendly and professional."
"The front desk staff (Mike and John) were very courteous and kept me informed regarding the time of job completion on my vehicle."
Cons:
"Wasted an entire day waiting for the work to be done and money on Uber to get there and back."
"We have been using them for years but customer service recently seems to have gone downhill."
"Called at 3 and was told it will be going up next. Came at 5 and was told that it will be done before 6. Came at 6 and nothing was done."
"This time the front desk representative was more interested in his cell phone than the customer's needs."
"They’re crooks and because it was a female they took advantage."
"They basically told us it’s not their problem."
"I dropped off my car for an oil change at 6:55am. Am still sitting here at 5:05 waiting."
Quality of Work
Pros:
"These guys deliver; they’re super friendly, respond quickly and give you the details upfront."
"Always A+ service and mechanics are top notch professionals."
"These guys are always fast, reliable, and honest."
"The inspection was done quickly. Overall great experience."
"I have been taking my family's cars to be serviced at American since 2006 and have always been happy with the quality of the service."
"They did great work. Will return."
"Done right the first time. That’s why I keep coming back to American Tire & Auto of Westfield."
Cons:
"Failed to vacuum bleed the brake lines on my older truck after I told them they had to be vacuum bled or it would damage the master cylinder."
"They said my brakes and rotors were all completely shot... my friend, a mechanic employed by a dealership, told me there's absolutely nothing wrong with my rotors."
"They left my truck window open during the heavy rain storm, gave me the truck with my front seat totally soak."
"Got oil changed and mechanic didn't tighten plug so plug fell out and lost most of the oil."
"Unfortunately they provided inaccurate information regarding available rebate which cost me being able to qualify."
"Basically they did the work wrong and turned a $300 brake job into $800 in damage and are now refusing to do anything about it."
"They seem to be knowledgable about cars, but these stooges dropped my 20-year old car onto something and didnt even tell me about it."
Value and Pricing
Pros:
"Good pricing also - they added one of their coupons to cover my oil service even though I forgot to bring it in."
"On multiple occasions, they've also recommended less expensive solutions when they could save us money."
"The price is always fair and they stand by all of their work."
"They offer a tremendous value over most dealers service departments."
"They saved us a load of money and didn't try to upsell us with anything else."
"Their prices are very reasonable."
"Great service, fair prices."
Cons:
"Received fast and excellent service... only thing I am disappointed about is that I have an estimate at home from Mavis tires from April 11th for $250 and they charged me $350."
"Sold my girl a battery for about 300 and charged her another 500 for swapping a $30 relay."
"Prices, however, have risen significantly."
"Disgusting money grab. 👎 Is there really not enough money to be made just being honest and good?"
"CUSTOMERS BEWARE!!!! They completely ruined my CARFAX report!"
"The estimate to fix the problem was exorbitant."
"Long term loyal customer. However, I would no longer recommend this facility. 1. Lack of professionalism 2. Very poor customer service 3. Negative hostile environment."