Mavis Discount Tire Reviews Summary

Category: Tire shop

Address: 160 E 22nd St, Bayonne, NJ 07002, USA

Phone: +15513137160

Rating: 4.8
based on 300 reviews.

Customer Service

Pros:

  • "I recently visited Mavis Discount Tire and was thoroughly impressed by the level of customer service I received."
  • "The employees there were incredibly knowledgeable and very helpful and friendly."
  • "The store manager Chris was amazingly helpful."
  • "Isiah and Peter at the front desk made sure they communicated everything with me about my car."
  • "BERNARD was super FRIENDLY and POLITE and also very DIRECT."
  • "Overall a great place to go to for service for any car needs."
  • "The best service around the area, THE GUYS HERE ARE AWSOME!!!"

Cons:

  • "Please do not get your oil changed here, I cannot speak to their tire work as they seemed to be knocking cars out."
  • "I returned 4 hours later only to find my car hadn't been touched!"
  • "Warranty program is a joke. Save your money. Avoid at all cost."
  • "Is always an issue at this place, in one of my services changed my breaks and literally had to come back more than 3 times for some noise that my car was making."
  • "This place never helped me with one service and need improvement by far."
  • "Took over 3hrs to get tire when I was told max an hour, management has no customer service skills AT all."
  • "If RYAN is there DO NOT DEAL with him AT ALL!!! He has HORRIFIC customer service."

Quality of Work

Pros:

  • "I was pleased with the service, especially from a technician named Richard, he went up and beyond his job duty."
  • "In an hour I had my car back ready to go and the price was very reasonable."
  • "Had my car up on the lift in 15 minutes, put 2 brand new Goodyear all weather tires on."
  • "Service was quick only took 2 hours from the time I dropped off my car to getting back in with the new tire on."
  • "Best of all they took care of my car the same day."
  • "They handled my tire in about 30minutes."
  • "Bernard was amazing. He got my tire in while I was working got it done in a very timely manner."

Cons:

  • "I really doubt the skill of the mechanics working in this place."
  • "Seems like the workers in the shop were more concerned with having a good time than working on cars."
  • "I’m not sure how the Bayonne location has good reviews. They are extremely slow (likely incompetent), and the customer service is horrible!"
  • "They admitted to putting the brakes wrong, however they are always firing managers so now is no manager there."
  • "I am very disappointed about the quality of service delivery, which has left me with car not safe to drive."
  • "Dropped off my car for an appointment to change 2 tires... Complete waste of time."
  • "I got there to pick up my car after almost 3 hours and found that the work hadn’t even been started on my car."

Professionalism

Pros:

  • "Desk rep Ryan was mild mannered, professional and courteous."
  • "Kenny who works in the front was great, he answered all my questions and was very attentive."
  • "He treated the customers as if he were the owner of this place."
  • "I can say customer service was definitely incredible I was able to get all the answers to my questions the gentleman at the front desk was so nice and polite."
  • "Rich at the counter was so helpful and kind."
  • "Peter was the manager on site and took great care of me."
  • "The technician explained everything that he was doing to my car and was professional at all times."

Cons:

  • "The tech got very rude and aggressive for absolutely no reason."
  • "I will never return to Mavis and will recommend others to avoid at all costs!!!!!"
  • "I WOULD NOT RECOMMEND ANYONE USE MAVIS BECAUSE OF THIER UNTRUSTWORTHY AND FRAUDULENT BEHAVIOR."
  • "I do not recommend Mavis Bayonne and I will never go back."
  • "I will not be coming back to this location ever again. They tried to cheat me and not knowing better, I didn’t fell for it."
  • "I am so disappointed that they lied and tried to take advantage of me."
  • "This was extremely dishonest, unprofessional, and uncalled for."

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