"I recently visited Mavis Discount Tire and was thoroughly impressed by the level of customer service I received."
"The employees there were incredibly knowledgeable and very helpful and friendly."
"The store manager Chris was amazingly helpful."
"Isiah and Peter at the front desk made sure they communicated everything with me about my car."
"BERNARD was super FRIENDLY and POLITE and also very DIRECT."
"Overall a great place to go to for service for any car needs."
"The best service around the area, THE GUYS HERE ARE AWSOME!!!"
Cons:
"Please do not get your oil changed here, I cannot speak to their tire work as they seemed to be knocking cars out."
"I returned 4 hours later only to find my car hadn't been touched!"
"Warranty program is a joke. Save your money. Avoid at all cost."
"Is always an issue at this place, in one of my services changed my breaks and literally had to come back more than 3 times for some noise that my car was making."
"This place never helped me with one service and need improvement by far."
"Took over 3hrs to get tire when I was told max an hour, management has no customer service skills AT all."
"If RYAN is there DO NOT DEAL with him AT ALL!!! He has HORRIFIC customer service."
Quality of Work
Pros:
"I was pleased with the service, especially from a technician named Richard, he went up and beyond his job duty."
"In an hour I had my car back ready to go and the price was very reasonable."
"Had my car up on the lift in 15 minutes, put 2 brand new Goodyear all weather tires on."
"Service was quick only took 2 hours from the time I dropped off my car to getting back in with the new tire on."
"Best of all they took care of my car the same day."
"They handled my tire in about 30minutes."
"Bernard was amazing. He got my tire in while I was working got it done in a very timely manner."
Cons:
"I really doubt the skill of the mechanics working in this place."
"Seems like the workers in the shop were more concerned with having a good time than working on cars."
"I’m not sure how the Bayonne location has good reviews. They are extremely slow (likely incompetent), and the customer service is horrible!"
"They admitted to putting the brakes wrong, however they are always firing managers so now is no manager there."
"I am very disappointed about the quality of service delivery, which has left me with car not safe to drive."
"Dropped off my car for an appointment to change 2 tires... Complete waste of time."
"I got there to pick up my car after almost 3 hours and found that the work hadn’t even been started on my car."
Professionalism
Pros:
"Desk rep Ryan was mild mannered, professional and courteous."
"Kenny who works in the front was great, he answered all my questions and was very attentive."
"He treated the customers as if he were the owner of this place."
"I can say customer service was definitely incredible I was able to get all the answers to my questions the gentleman at the front desk was so nice and polite."
"Rich at the counter was so helpful and kind."
"Peter was the manager on site and took great care of me."
"The technician explained everything that he was doing to my car and was professional at all times."
Cons:
"The tech got very rude and aggressive for absolutely no reason."
"I will never return to Mavis and will recommend others to avoid at all costs!!!!!"
"I WOULD NOT RECOMMEND ANYONE USE MAVIS BECAUSE OF THIER UNTRUSTWORTHY AND FRAUDULENT BEHAVIOR."
"I do not recommend Mavis Bayonne and I will never go back."
"I will not be coming back to this location ever again. They tried to cheat me and not knowing better, I didn’t fell for it."
"I am so disappointed that they lied and tried to take advantage of me."
"This was extremely dishonest, unprofessional, and uncalled for."