"Great customer service by Clint And Steve -they went above and beyond in diagnosing The problem with my car and were very patient in explaining the situation."
"The staff (especially Clint and Mathius) are attentive, kind and extremely trustworthy."
"Everyone is always so helpful and efficient."
"Nick and Clint are some of the best folks I’ve worked with."
"The staff was friendly, Clint was nothing but helpful, and I definitely will be returning."
"The Princeton Mavis location has very wonderful and polite staff."
"The staff (Brandon, Ryan, and Clint) were so helpful!"
Cons:
"The service writers are also quite rude and condescending in how they talk to the customers."
"The manager is completely unhelpful and frankly incompetent."
"They told him very rudely '... People schedule three weeks in advance. You can’t just call and show up within 30 mins...'"
"He was very rude."
"Had my 17-year-old daughter pick up my car... she was getting hit on by one of the managers."
"Please don’t ever go here they are rip off artist I’m convinced they purposely sabotaged my tires to get me back in for more repairs."
"I would never go back to this place and if I were you, I would save myself a headache."
Quality of Work
Pros:
"The work was performed in a professional and timely manner."
"Stopped by unannounced to ask if I could schedule a tire rotation, they got it in immediately, done in less than 30 minutes."
"They found nails that gotten into the back tires and took them out. Did that all for free."
"Every concern was taken care of with explanation and efficiency."
"Doing work correctly the first time."
"They just replaced my tires and brakes and did a great job."
"Had a mystery rattle. They diagnosed it perfectly, found the problem (a missing heat shield bolt), came up with the part, and best of all, did it without a charge."
Cons:
"Additionally, all the psi balances of the individual tires were either too high or too low. When I contacted them to fix their shoddy workmanship, they wanted an additional 300 dollars."
"Unbelievable. Came in to get new tires and for an oil change. The bill came back with a 'computerized wheel alignment' at $80 or $90 which I never authorized."
"This location ripped off my father."
"Please stay away, if you don’t want to be ripped off."
"After spending $1130 on tires, one of them was leaking and went flat the day they fitted it."
"Provided service that was never approved or requested."
"Completely dishonest and terrible service."
Efficiency and Timeliness
Pros:
"I was taken quickly."
"This Mavis is awesome, they had my car in and out in great time; the staff is always friendly and professional!"
"The turnaround time was also very fast in spite of them having many cars lined up."
"The car was finished in less than 45 minutes."
"I was so pleased with their prompt attention to my car/needs."
"They had me come right in and was fixed within 20 mins."
"I just brought my car in for inspection. They did it in very good time."
Cons:
"I made an appointment for 9:00 am. When I got there they told me that they called me but I never received a call from Mavis."
"It took me several visits, but the store was accommodating In spite of their chronic understaffing situation."
"My daughter will never step a foot in that Mavis again."
"Garbage service."
"Avoid this clown show."
"DO NOT TAKE YOUR CAR HERE!!"
"I am not going back for sure."
Price and Value
Pros:
"Solid guys, always take care of you and only do work they think you really NEED done."
"They did the balance and alignment and gave me a great price."
"The price was reasonable and competitive."
"They are almost $100 cheaper than anyone else around."
"They provide excellent work at very competitive prices."
"The prices are much better than at my dealer."
"Great customer service, fast work and even better prices."