Mavis Discount Tire Reviews Summary

Category: Tire shop

Address: 778 State Rd, Princeton, NJ 08540, USA

Phone: +16098752773

Rating: 4.7
based on 191 reviews.

Customer Service

Pros:

  • "Great customer service by Clint And Steve -they went above and beyond in diagnosing The problem with my car and were very patient in explaining the situation."
  • "The staff (especially Clint and Mathius) are attentive, kind and extremely trustworthy."
  • "Everyone is always so helpful and efficient."
  • "Nick and Clint are some of the best folks I’ve worked with."
  • "The staff was friendly, Clint was nothing but helpful, and I definitely will be returning."
  • "The Princeton Mavis location has very wonderful and polite staff."
  • "The staff (Brandon, Ryan, and Clint) were so helpful!"

Cons:

  • "The service writers are also quite rude and condescending in how they talk to the customers."
  • "The manager is completely unhelpful and frankly incompetent."
  • "They told him very rudely '... People schedule three weeks in advance. You can’t just call and show up within 30 mins...'"
  • "He was very rude."
  • "Had my 17-year-old daughter pick up my car... she was getting hit on by one of the managers."
  • "Please don’t ever go here they are rip off artist I’m convinced they purposely sabotaged my tires to get me back in for more repairs."
  • "I would never go back to this place and if I were you, I would save myself a headache."

Quality of Work

Pros:

  • "The work was performed in a professional and timely manner."
  • "Stopped by unannounced to ask if I could schedule a tire rotation, they got it in immediately, done in less than 30 minutes."
  • "They found nails that gotten into the back tires and took them out. Did that all for free."
  • "Every concern was taken care of with explanation and efficiency."
  • "Doing work correctly the first time."
  • "They just replaced my tires and brakes and did a great job."
  • "Had a mystery rattle. They diagnosed it perfectly, found the problem (a missing heat shield bolt), came up with the part, and best of all, did it without a charge."

Cons:

  • "Additionally, all the psi balances of the individual tires were either too high or too low. When I contacted them to fix their shoddy workmanship, they wanted an additional 300 dollars."
  • "Unbelievable. Came in to get new tires and for an oil change. The bill came back with a 'computerized wheel alignment' at $80 or $90 which I never authorized."
  • "This location ripped off my father."
  • "Please stay away, if you don’t want to be ripped off."
  • "After spending $1130 on tires, one of them was leaking and went flat the day they fitted it."
  • "Provided service that was never approved or requested."
  • "Completely dishonest and terrible service."

Efficiency and Timeliness

Pros:

  • "I was taken quickly."
  • "This Mavis is awesome, they had my car in and out in great time; the staff is always friendly and professional!"
  • "The turnaround time was also very fast in spite of them having many cars lined up."
  • "The car was finished in less than 45 minutes."
  • "I was so pleased with their prompt attention to my car/needs."
  • "They had me come right in and was fixed within 20 mins."
  • "I just brought my car in for inspection. They did it in very good time."

Cons:

  • "I made an appointment for 9:00 am. When I got there they told me that they called me but I never received a call from Mavis."
  • "It took me several visits, but the store was accommodating In spite of their chronic understaffing situation."
  • "My daughter will never step a foot in that Mavis again."
  • "Garbage service."
  • "Avoid this clown show."
  • "DO NOT TAKE YOUR CAR HERE!!"
  • "I am not going back for sure."

Price and Value

Pros:

  • "Solid guys, always take care of you and only do work they think you really NEED done."
  • "They did the balance and alignment and gave me a great price."
  • "The price was reasonable and competitive."
  • "They are almost $100 cheaper than anyone else around."
  • "They provide excellent work at very competitive prices."
  • "The prices are much better than at my dealer."
  • "Great customer service, fast work and even better prices."

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