"Their kindness, expertise, and knowledge surpassed all expectations."
"Kathy greeted me at the door with a smile and made eye contact with me, she was exceptionally helpful."
"Manager Jennifer Barna and her team exemplify what exceptional customer service is all about."
"Always great. The manager and staff explain the problem, worked with me, were very patient and accommodating."
"Kathy walked me through everything, and gave thorough explanations of what needed to be done!"
"The manager is the person who wrote up my order. Despite him being the only advisor who was on at the time, he managed to multitask well."
"Staff was very friendly and helpful."
Cons:
"I wrote an extremely detailed email of this encounter to the store manager, and never received a response."
"Dont get your car serviced here... they returned my car with a oily steering wheel and dirt all over the seat."
"I can't trust this pepboy location with any other car I own."
"They are rude, incompetent who try to scare you into buying their overpriced parts."
"No one could of possibly touched my vehicle except to move it to another spot.. I will NEVER go there again f*** that place."
"They are refusing to accept responsibility."
"The assistant manager Shawn was completely rude and not nice at all."
Quality of Service
Pros:
"Fast and friendly service."
"He could have easily overcharged us; instead, he displayed integrity like few other and didn’t charge us."
"They educated me about my car and gave me the best tire price!"
"The store has some many items and the service dept does good clean on time professional work."
"They were able to quickly figure out it was due to a loose oil filter from my earlier oil change at my dealership and did not charge me anything to fix this!"
"The car was expertly fixed, and the tires installation is excellent."
"Service to my vehicle was quick and efficient."
Cons:
"Using Pep Boys to service my car was not a good experience."
"They started working on my car before I even gave them the go-ahead."
"This PepBoys in Ocean Township is a scammer."
"The associate had trouble getting the system to reflect the deal I was given, and the tire install and alignment took significantly longer than promised."
"Warning!!! Tried to have a tire repaired, but they refused to repair or replace the one tire."
"I've had too many bad experiences with new or remanufactured parts failing immediately."
"They tried to charge me for Pennzoil Ultra synthetic motor oil that they DIDN'T PUT IN."
Pricing and Honesty
Pros:
"They went out of their way to help me, and were honest and upfront with me."
"I got all four tires done for the price of what I was getting quoted for almost one tire."
"They were super fast very courteous and made the process painless on top of spanking everybody else on the price of their economy tires."
"Costs were far less than at the dealership."
"Kevin then helped me cash in on some discounts that were available."
"Cathy was informative got me great discount with new credit card."
"Look out for the sales ads... you can find the best prices available."
Cons:
"Dishonest add-ons is disrespectful."
"They quoted me $1,900.00 for the job and stated that $900.00 was going towards labor because it was going to be an extensive job."
"I was charged almost $100 - apparently they charged me for an oil change, etc that I never asked for OR authorized."
"Overpriced for the type of service they provide."
"They are rude, incompetent who try to scare you into buying their overpriced parts."
"They tried to trick me into buying 4 new tires they are cheats DO NOT GO THERE !!!!!!!!!!!!!!"
"2 tires would be over $400 all they going to do is dismount 2 tires put the sensors on the rims."