Firestone Complete Auto Care Reviews Summary

Customer Service

Pros:

• "Been a firestone client for years used a lot of their shops and I can honestly say that THIS shop is the best in the NYC area!"
• "These two men went above and beyond to help. I couldn't of thanked them more."
• "I appreciated their honesty so much they won my business."
• "Justin was an amazing help and I was able to get a new tire on my car within an hour."
• "Great service, Friendly and Professional staff."
• "The staff knows who you are, and they take great care of you."
• "Very friendly and fast service."

Cons:

• "The guy at counter was very arrogant."
• "I walked in the shop and the employees didn't acknowledge the fact I was a customer before I had to ask."
• "The technician told me he couldn’t fix the flat because it had a small nail on the side of the tire and I need a new tire."
• "Wheel alignment tech was totally rude and sarcastic to a customer while I was standing there."
• "The large fat guy there was very rude and condescending."
• "The employees are very rude."
• "This person should not be dealing with the public."

Quality of Service

Pros:

• "In total it probably took about 2 hours and the job was done satisfactory."
• "I will continue to get my car service needs taken care of here."
• "Once the tires came they were able to put them on and fix my alignment in about 20 mins."
• "Hearing a loud noise while driving, advisors Tom and Justin and tech Henry searched for the problem... Today the noise is gone and the car is back to tip top shape."
• "They look over the car and give you a report of what needs to be addressed immediately and what can wait."
• "I purchased a lifetime alignment a few years ago and they did a great job with the realignment and tire rotation."
• "Front and rear toe was adjusted perfectly and car drives great now."

Cons:

• "They won’t even work on your car and tell you it’s ready."
• "It seemed like the car was worse than when we brought it in."
• "They broke my wheel locks from honda."
• "They had replaced my front driver-side axle (left). After replacement of the axle, I noticed that the car would shake when turning to the extreme left."
• "I haven't had any trouble with the car until I got a coolant flush from these guys will never go back there again. THEY ARE NOT TO BE TRUSTED."
• "They can't even mount tires correctly."
• "They didn’t properly secure the lug nuts on 3 tires because they also aligned the tires."

Efficiency and Timeliness

Pros:

• "Total time from driving into the lot to driving out was an hour and 15 minutes, which by my standards is excellent."
• "Within 30 minutes was getting a call it was ready."
• "He was careful with my car."
• "Quick and easy in and out."
• "No surprises. Just professional service."
• "They are quick, efficient and send all invoices and receipts electronically which is a big plus."
• "Service managers are always friendly and work is always down efficiently."

Cons:

• "The wait time was 4 plus hours when I made an appointment the day before."
• "I waited 1.1/2 hours."
• "Gave them enough time to call me and give me an update if anything but nothing."
• "Went to pick it up the next morning and saw they never did the inspection."
• "They told me 1.5 hours. When I called after 3.5 hours, they said they are finishing, come get it. It was not ready."
• "I made an 11a appointment to install tire... 2 hours later see the car in the bay but no work being done."
• "I waited until 11:39am and I asked what's taking so long for them to do the inspection the guy was like the machine was down!"

Integrity and Transparency

Pros:

• "Been here twice so far, and the service has been excellent."
• "The whole process was super simple and Rob called me when my car was ready. 10/10 recommend."
• "No pressure tactics in selling you what you don't need."
• "They never try to upsell me in anything, yet always keep me up to date on the vehicles requirements."
• "This place exceeded all expectations. The service manager and techs were knowledgeable and honest."
• "Every time I had a question about my old car or needed something fixed, Arthur was able to spot the issue, resolve it, and share some useful advice."
• "Best service on Staten Island. Best prices. Short wait times."

Cons:

• "They charged 20 dollars to dispose of the tires without telling me when I initially asked for pricing."
• "I drive from where I live in Brooklyn over to Staten Island… only for them to tell me that they in fact didn’t have the required software to do the alignment."
• "I was at the shop 2 weeks ago to get my brakes inspected... It looks like Firestone was trying to shake me down."
• "I would say watch out as they have an excuse for everything that they do wrong."
• "As it stands now I will never bring a vehicle to a shop that is going to lie to and make up things just to get more money."
• "Should have been one of the best but unfortunately they just like to lie to customers."
• "They never did the inspection (old inspection sticker was still on the windshield) but they charged me for it!!"