"Kat was great with my son she was periodically playing with my son (2 years old) which was a huge help."
"Posting for my mom Diana: Had an amazing experience at Mavis even though it wasn’t for a fun reason...Dawn & Bill took such good care of me and my child ( my car )."
"Best shop I’ve ever been too! Dawn and Bill helped me out big time and provided me with friendly fast service!"
"Great customer service. Dawn was so friendly and knowledgeable and went out of her way to keep us up to date on what was wrong with our care and when it would be complete."
"Always a positive experience Ken and the entire staff is always professional."
"The employees were very helpful and very friendly."
Cons:
"One of their mechanics expressed to my face that it is not his responsibility to communicate the damage possibilities to customers because he does not work in customer service."
"The manager Mary blew me off every step of the way for weeks."
"This location has a reputation for not being transparent with their customers and not communicating pricing or keeping updates throughout the service process."
"I will not be coming back and advise others not to go here in the future. Stan apparently likes to neglect customers and give attitudes."
"Total customer service is very poor!"
"Worst customer service, slow service and very unintelligent people working."
"One of the poorest run businesses and worst customer service I've ever seen. Avoid this horribly run place."
Pricing and Efficiency
Pros:
"Fast and Reasonably priced. I called around to many places and they were the cheapest."
"They flipped the tires for me and rebalanced them emphasizing that they wanted to make sure I was safe."
"Very flexible with scheduling as a same day appointment."
"Quick, professional, and fairly priced service - While traveling in NJ, we had a problem with a tire on our SUV."
"Phenominal service!!! Quick Fast and Professional!!!"
"They were able to fit me in right away."
"I got a great a price too! I will be back!"
Cons:
"I mean, if you have the time, you can probably find a better price."
"Took them over 3 hours to bring my car back in the shop when they told me 45min."
"4 + Hours for new tires and an oil change. Not once was I updated at any point in time on an eta for when my vehicle would be done."
"They charge nearly $200 for labor but their technicians only make like $11 an hour PLUS COMMISSION!!!"
"Came in around 10am today to get some tires put on, was told we can get your car on the lift in about 30-40 minutes. Just took a very long hour walk and came back to see my car still sitting there."
"Almost 3hrs for a scheduled oil change🤔."
"I am sitting here waiting for my car now... it’s been an hour and a half and all they did so far is take all 4 tires off and then start working on every other car that comes in."
Technical Expertise
Pros:
"The techs are extremely knowledgeable from the basic oil change to more complicated repairs such as front-end work."
"They're tech even found an issue that may have caused me a future problem and fixed in a few minutes."
"They worked diligently to get my issue resolved quickly and made sure everything was in top-notch condition before I hit the road."
"The team at Mavis Store 1181 were impeccable, constantly in communication with me."
"They are a great team, and the mechanics in the back work efficiently."
"These guys are phenomenal, brought my car in because I had a leak in my tire, luckily it was a leak that could be plugged and they plugged it up for the low low cost of Free.99 !!!!"
"Mary and this team are awesome! At closing time they repaired my tire so I can get back on the road after Mr tire said they wouldn’t see me until the next day (even though I had a warranty with them)."