Address: 4651 US-9, Howell Township, NJ 07731, USA
Phone: +17323663943
Rating: 4.8
based on 156 reviews.
Customer Service
Pros:
"Chris showed exceptional customer service."
"Khal at the desk was so very kind and helpful with getting me the right tires at a good price."
"I dealt directly with Dave and he was nothing but professional."
"Dave was a lot of help! Really friendly, informative, and caring."
"The man behind the counter was knowledgeable and professional, the work was done quickly and properly."
"Everyone from the front desk to the mechanics in the back were welcoming and professional."
"Khal’s customer service was phenomenal."
Cons:
"I'm not sure how this place gets five stars from everyone but after going online and 'locking in my appointment' for 1pm then dropping my vehicle off and not hearing a word from them until I called at 430 pm."
"Dude was the most unfriendly person and didn't even bother to tell me the car was around back when he just hands the key to me."
"He slams the keys and the clipboard on the desk out of anger."
"I tell him that he’s wasting my time and to give me my keys back."
"Most reviews are fake probably the staff faking them most accounts only have one review this place actually sucks as most Mavis they don’t actually fix the problem they half fix the problem making you come back again to charge you once again."
"Walked in at 3:15 on a Sunday (they close at 5), 1 bay occupied and 3 workers noted to be sweeping the floor. was told at the counter they were not taking anymore work for the day."
"Service is terrible 2 hours to replace 4 tires find out they had put a weight over top of a weight and my balance was wrong."
Pricing and Honesty
Pros:
"Their prices can’t be beat, and unlike some other places, I’ve never had a problem with their work after it was completed!"
"Treat you like friends and are straightforward with pricing."
"The prices were extremely fair and all staff was friendly and courteous!"
"The gentleman I was dealing with was kind, and understood that I needed safe tires that wouldn’t break the bank."
"Not that expensive and will always give their honest opinion and they don’t pressure you."
"Called for a price quote which was much more responsible than the dealer."
"I think the pricing here is very fair."
Cons:
"Well I definitely wouldn't recommend going here pricing is outrageous wanted $500.00 for a refurbished/manufactored starter."
"They tried upselling me and offered me a free oil change instead."
"I went in for new tires, front shocks, wheel alignment, and oil change, give or take about $2k to 3k in work. I took my business elsewhere."
"Poor customer service very poor mechanics damaged my rims and tires after replacements could not Ballance tires cost me 5 days of time to try and get a resolution."
"The manager came over to me to explain how bad my rear brakes are... I felt like the manager was trying to take advantage of me since I’m young and new to cars."
"They will double talk you and con you. Sold a bill of goods by spensor Phil especially kaldon promised to make things right only to mess things up more and causing damage to my vehicle."
"No idea why this has so many good reviews... If you come here you aren’t going to leave with what you asked for. They will always find something else wrong."
Professionalism and Efficiency
Pros:
"Stopped in twice in two days to fix the work another shop did poorly on my wife's car and to repair a nail hole on my car."
"Had it replaced in no time and wouldn't charge me for the work."
"They are very thorough as well and point out any issues that needs to be addressed before it becomes a bigger problem."
"They were able to take off all four lock nuts on the tires."
"A big thank you to Spencer for staying back to complete the alignment!"
"They were quick, honest and easy to deal with."
"The crew at Mavis are absolute professionals."
Cons:
"Made appointment for tires and after 5 hours called to find out when it would be done only to be told they can't do it because they don't know how to jack the car up."
"I don’t understand how someone in this business could be so incompetent to not understand the question of when the car is going to be ready."
"Learning on the job is 100% fine and a necessity. Letting someone who doesn't know what they are doing is absolutely unacceptable and a huge safety risk."
"At no point did any of the other experienced techs look over this guy's shoulder or offer to help him out for what should have been a 1 hour max job."
"These companies have no concept of efficiency."
"Called ahead to see if they had the time to fix a nail in tire over my lunch break... Sat in lobby whole time while my car just sat in lot."
"Very disappointed took truck for all 4 brand new tires and replacing tire rod paid 1300 and truck needed the plastic cover of the tire glued and still waiting a day later."