Mavis Discount Tire Reviews Summary

Category: Tire shop

Address: 350 NJ-70, Lakewood, NJ 08701, USA

Phone: +17323663441

Rating: 4.6
based on 140 reviews.

Customer Service

Pros:

  • "Definitely recommend this to anyone looking for excellent customer service at a great price."
  • "The young lady at the desk was extremely cordial and documented all the problems in detail."
  • "I had a great experience with Krystal over at Mavis Discount Tire in Lakewood, NJ! She was personable and she made me feel like my problem was important to her."
  • "Samuel was amazing and very professional!! I will continue to use Mavis for all my vehicle needs!!"
  • "The staff are extremely professional and very helpful."
  • "Great customer service. Gentleman at the counter was more then helpful."
  • "Everyone was super friendly and helpful!"

Cons:

  • "I do not recommend this place at all to begin with from the employees to the manager they treat the client very badly."
  • "Had a poor plug job done just for 1 nail and same day tire 🛞 was flat after a 'plug&patch' called in to get a refund but customer service doesn’t exist."
  • "They behave very badly with the client they are rude in giving solutions."
  • "Anthony didn't say anything except 'It happens'."
  • "So many interruptions in my conversation with phone and employees. Need a better one on one."
  • "Service is terrible and when you get transferred to front desk they never answer."
  • "This place is disgusting when it comes to customer service and respect."

Quality of Work

Pros:

  • "The mechanic creatively repaired the wiper mechanism, rather than replace it, saving me a $100-$200."
  • "The mechanic Angel did an excellent job as well. He got the 4 tires replaced and installed on my car in under 45 min."
  • "Later that day the manager, Mark called me and explained what exactly caused two of the issues and repaired them free of charge."
  • "The manager Anthony explained my situation with the breaking system well."
  • "I trust this specific location to work on my tires, brakes and oil changes. They get the job done right."
  • "Had my tire repaired with in 10 minutes... I was out the door with a $4.99 bill."
  • "They were able to repair right away since the nail was in the middle treads and not the sidewall. I was in and out approximately 30 minutes."

Cons:

  • "Not happy with available selection!"
  • "Had a flat from a screw. Brought it in and the tire sidewall was compromised so new tire. That’s ok. I asked to plug hole since tire was ordered coming back next day. I left and had to refill twice because they didn’t plug it."
  • "We used to be loyal customers but the last two times they worked on my car it came back with more wrong then I dropped it off with."
  • "I took my car here to get 2 tires... Somehow my driver's side brake is now falling off."
  • "Told me I have nails in my 2 rear tires and they need to be replaced. Of course I brought it to the local dealer and turns out only 1 tire was needed."
  • "The Tec made the lug nuts and wheel locks so tight that now they cannot be taken off!"
  • "Took it to my regular mechanic and he shows me where 4 bolts on my rear passenger tire weren’t tightened properly."

Efficiency and Timeliness

Pros:

  • "They got me right in and found metal in my tire. Repaired it and had me on my way in about 20 minutes."
  • "The speed of the repair was quick."
  • "I got a great deal, and I was in and our very quickly."

Cons:

  • "2+ hour wait, came back 3x after the tires I ordered ‘Disappeared’ when someone else clearly said it was delivered when I called!"
  • "Went on a Friday afternoon for an oil change and tire rotation. Got there around 2:30 and the bays were empty and I was the only car being serviced. Took over 45 minutes to complete an oil change and they never rotated my tires."
  • "My husband waited over 4 hours to get a flat fixed."
  • "After calling in and confirming tires would be done while i wait i booked an appointment for 4pm. When i arrived front desk told me they dont do 4pm appointments."
  • "Worst experience ever, my appointment was at 8am... NOT ONCE did they ever call me to tell me my car was ready."
  • "I waited almost a hour, watched 3 different bays clear out, and still wasn’t attended too?"

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