"Definitely recommend this to anyone looking for excellent customer service at a great price."
"The young lady at the desk was extremely cordial and documented all the problems in detail."
"I had a great experience with Krystal over at Mavis Discount Tire in Lakewood, NJ! She was personable and she made me feel like my problem was important to her."
"Samuel was amazing and very professional!! I will continue to use Mavis for all my vehicle needs!!"
"The staff are extremely professional and very helpful."
"Great customer service. Gentleman at the counter was more then helpful."
"Everyone was super friendly and helpful!"
Cons:
"I do not recommend this place at all to begin with from the employees to the manager they treat the client very badly."
"Had a poor plug job done just for 1 nail and same day tire 🛞 was flat after a 'plug&patch' called in to get a refund but customer service doesn’t exist."
"They behave very badly with the client they are rude in giving solutions."
"Anthony didn't say anything except 'It happens'."
"So many interruptions in my conversation with phone and employees. Need a better one on one."
"Service is terrible and when you get transferred to front desk they never answer."
"This place is disgusting when it comes to customer service and respect."
Quality of Work
Pros:
"The mechanic creatively repaired the wiper mechanism, rather than replace it, saving me a $100-$200."
"The mechanic Angel did an excellent job as well. He got the 4 tires replaced and installed on my car in under 45 min."
"Later that day the manager, Mark called me and explained what exactly caused two of the issues and repaired them free of charge."
"The manager Anthony explained my situation with the breaking system well."
"I trust this specific location to work on my tires, brakes and oil changes. They get the job done right."
"Had my tire repaired with in 10 minutes... I was out the door with a $4.99 bill."
"They were able to repair right away since the nail was in the middle treads and not the sidewall. I was in and out approximately 30 minutes."
Cons:
"Not happy with available selection!"
"Had a flat from a screw. Brought it in and the tire sidewall was compromised so new tire. That’s ok. I asked to plug hole since tire was ordered coming back next day. I left and had to refill twice because they didn’t plug it."
"We used to be loyal customers but the last two times they worked on my car it came back with more wrong then I dropped it off with."
"I took my car here to get 2 tires... Somehow my driver's side brake is now falling off."
"Told me I have nails in my 2 rear tires and they need to be replaced. Of course I brought it to the local dealer and turns out only 1 tire was needed."
"The Tec made the lug nuts and wheel locks so tight that now they cannot be taken off!"
"Took it to my regular mechanic and he shows me where 4 bolts on my rear passenger tire weren’t tightened properly."
Efficiency and Timeliness
Pros:
"They got me right in and found metal in my tire. Repaired it and had me on my way in about 20 minutes."
"The speed of the repair was quick."
"I got a great deal, and I was in and our very quickly."
Cons:
"2+ hour wait, came back 3x after the tires I ordered ‘Disappeared’ when someone else clearly said it was delivered when I called!"
"Went on a Friday afternoon for an oil change and tire rotation. Got there around 2:30 and the bays were empty and I was the only car being serviced. Took over 45 minutes to complete an oil change and they never rotated my tires."
"My husband waited over 4 hours to get a flat fixed."
"After calling in and confirming tires would be done while i wait i booked an appointment for 4pm. When i arrived front desk told me they dont do 4pm appointments."
"Worst experience ever, my appointment was at 8am... NOT ONCE did they ever call me to tell me my car was ready."
"I waited almost a hour, watched 3 different bays clear out, and still wasn’t attended too?"