"The new management is great and the guys in the back are very knowledgeable with what they know."
"Cale is friendly and honest mechanic I had my car service with When your back is against the wall with a brakes issues and you gone to places with no answer Cale and Ramon did the job!!!"
"The employees were great at explaining everything and went above and beyond to help me find the best deal."
"The manager at the Scranton location was extremely helpful by getting me an appointment for the same business day."
"The staff here at Mavis are so nice and welcoming."
"Cale, Ravi and Ramon provided excellent customer service."
"The staff, especially the assistant manager Neff, were very attentive, accommodating and friendly."
Cons:
"Just wanted snow tires put on I left with a bill over $200."
"I mean I would have rated this a lot more considering my experience was very good until they were done with my 4 new tires and I get back in my car to leave and notice I'm missing 2 packs of smokes out of my carton."
"Bought tires with insurance, got a flat and went to get a new tire. They tried to charge me more than I originally bought the tire for even though it was supposed to be prorated."
"Had an appointment to have my car inspected. Came about 15 minutes early and was told that there was a 3 hour wait and waiting rooms were closed."
"Disrespectful, rude front desk service, who didn’t stand by the appointment and even claimed we didn’t speak with their office."
"Horrible customer service. I made an appointment for two days following to change two tires. I got there & guy said it would be finished in 45 minutes. 45 minutes later, guy comes out & tells me they don’t have my tire size."
"Great service but, the only caveat is the time.it takes to respond to a customer standing right in front of their eyes."
Quality of Work
Pros:
"Frank made a great recommendation and my car feel good as new!!"
"The guys at Mavis did an excellent job for me when I needed service."
"One of the best mechanic experiences I've ever had. I had a leak in my tire. They pulled the nail out and patched it up in 5 min and didn't charge me anything."
"After a flat tire 2 hours from home, Nef and Ravi did an excellent job repairing my flat. It was fast, around 20 minutes."
"Got all four tires changed, front brakes and rotors, with an alignment to top it all off, finishing exactly on the time they said it would be finished."
"They even fixed something that my vehicle wasn't even there for, for no charge."
"Went there for a simple flat repair and had one of the best customer service experiences in my life."
Cons:
"Got a tire rotation and alignment, whoever took the rims off must have recklessly jabbed the socket in because every rim has chips and paint missing."
"Worst place I’ve ever been too. I went to get my brakes done... Don’t ever go here unless you want to be robbed for ever cents you have."
"Right now i wouldnt give this place one star if i could complain without it. I took my car to get some shock wrk and a re alignment im March of 18 they totally messed my alignment up so bad it destroyed my front brand new tires."
"EDIT: since my initial review, they sold me tires that balded in 1 month and they wouldn't refund me or honor the warranty I purchased."
"I have had nothing but problems with the work done."
"This place gets you to pay for parts you dont need."
"Both Dave and Jesse are rude, dishonest please do not go there and give them your hard earned dollars."
Efficiency
Pros:
"They got my car back to me quickly."
"Got me in and out in no time...friendly staff, clean area to sit, wore mask, very eager to help in any way."
"Stopped in on a Sunday for a tire repair. The service was great and my vehicle was taken in and completed in 15 minutes."
"They took my car out for a spin to get a feel for the problem, then brought it back, jacked it up, and diagnosed the issue – all for free!"
"Cale was very professional and determined to get us back on the road as soon as possible."
"Finished up in a super timely manner."
"Got a new tire in 20 minutes!"
Cons:
"Every time I go to this Mavis I am always waiting longer than a hour to get my tires done."
"I only make to this particular place because I had the same work done on my vehicle yesterday ago on the same car."
"NEVER AGAIN! Took my husband's work truck for an oil change next day the truck was loud and shaking."
"A story too long and too unbelievable if you've not experienced it yourself. Simply put, you're looking at the most outrageous, infuriating auto service experience of your life the moment you make the mistake of handing these people your car keys."
"I called this place to get my tires switched over to new rims at first they said absolutely then when I went they said they can’t cause the tire were used there are 6 months old but anyway the place is trash."
"They lie and swindle people. Btw I did my brakes myself and guess what neither of them were seized."
"Management is good there open on Sundays. But feel they do unnecessary work to up there price."