Pep Boys Reviews Summary

Customer Service

Pros:

• "I was so thankful for the efficient service and assistance I received... I felt like they genuinely cared."
• "I has a vacation planned and the day i went to leave i found a nail in my tire, i headed over to this pep boys and Angel greeted me upon arrival. He was so kind and super helpful!"
• "Would just like to say how nice, helpful, and knowledgeable Matthew in the service department is. He went above and beyond the last time we were there."
• "The staff at this location is always so kind, patient and helpful."
• "The workers were very carrying and respectful towards my car."
• "Everyone was super helpful. The costs were higher than I expected for my repair and they were able to work with me about the priority repairs."
• "Chris and George's friendly demeanor and dedication to customer satisfaction made my visit truly exceptional."

Cons:

• "Now my recommendation is to never bring your car to this place or waste your time arguing with such incompetent people and negligent."
• "The staff was horrible and very unprofessional and unpleasant."
• "I was waiting 2 hr for my car and the women who works there say is not gonna be done until tomorrow why she never say something to me and she knows I was there .. Bad customer services ..Waste my time.."
• "Nice people but Terrible service. Came to get my battery replaced. Installed it incorrectly the first time, and then the car battery died."
• "Worst Pep Boys ever!... Awful, terrible, no words, will never go here again."
• "Warning. Attempted Rip-Off... Stay away from this PepBoys. They can't be trusted."
• "Horrible customer service... Left pissed because i stood at service desk for 15min no one came out to assist me."

Pricing and Charges

Pros:

• "Parts prices are good, but don't go there for repairs unless you know about cars."
• "They have the best deal around on tires, service n parts!"
• "Competitive pricing, quick turn-around."
• "Very accommodating, did the service fast and for a third of the price!!"
• "Great fair prices."
• "Very satisfied with the price."
• "Excellent service and went out of the way to order my tires and get everything completed within 2 days."

Cons:

• "Went there to have Low Beam Headlight bulbs replaced (supplies provided by me) and they wanted to charge me $255 for labor."
• "They are too expensive, automatically add services to your bill that are not required, without your prior approval."
• "Brake system Flush-my Toyota Camry takes 32 oz of fluid. I was charged for 32oz, but watched the guy do it, and he only took out about a cup of fluid-Total! THIS PLACE IS A RIP OFF! BEWARE!!!"
• "Called for new tired and a wheel alignment. Tires were put in but no alignment done but still charged."
• "They wanted to charge 1600 for just my car and on top of that they added something that my car didn't need."
• "Wow I had a tune up for wires and plugs cost over 200 bucks but labor cost me over 500 dollars."
• "Scheduled a High Milage oil change today... Oil change was in my book overpriced due to labor cost."

Quality of Service

Pros:

• "Every time I come here they fix my car right, they are always fast, efficient and super nice."
• "Actually, I was really surprised they gave me a thorough inspection on my car and were honest about the things that really needed to be replaced and what didn’t."
• "The tech Jason who worked on my Van was wonderful. My van runs so smooth after. They were all so professional and very knowledgeable."
• "Overall, my experience at Pep Boys was nothing short of exceptional."
• "They were efficient, friendly, and went above and beyond to ensure I left satisfied."
• "Their expertise and professionalism were evident throughout the entire process."
• "The service team does great work n tries to fit everyone in even when they are busy."

Cons:

• "they accepted my online appointment and when i went there they said they cannot perform the service i have to come in morning."
• "I was waiting 2 hr for my car and the women who works there say is not gonna be done until tomorrow."
• "The Stratford Pep Boys were dishonest with the work they said needed to be done on my car, saying more needed to be done than really needed to be."
• "Got my rear pads and Rotors done. Drove the next day, now my steering wheel is shaking... It never shook before!"
• "Came in for a wheel alignment don’t know what they are doing I paid 117$ for basically nothing took the vehicle to my dealer ship and they fixed the problem."
• "I will certainly never use this location again and am leery about the company, as I have had several bad experiences with different locations. Beware."
• "I brought my car here to have a tire resealed. When I got it back from them it was still flat (didn’t even bother to put air in it) and when I filled it up myself it wouldn’t hold air."