"I CAN HONESTLY SAY THAT I'VE NEVER SEEN A GROUP OF WORKERS GO OUT OF THEIR WAY TO HELP CUSTOMERS."
"Very good visit. Staff at the Newburgh store are so helpful. They literally go out of their way."
"Associates are very nice and always willing to help. Great selection on most things."
"The staff was so incredibly nice and helpful and pointed me in the direction of a better material."
"EXCELLENT SERVICE VERY POLITE WHOLE STAFF FROM LENA AT CUSTOMER SERVICE TO CARLOS IN APPLIANCES THEY WERE SO AWESOME THEY HELPED ME OUT GREATLY."
"Maria and Michael went above and beyond to help me with my situation they were extremely patient considerate knowledgeable."
"Every time I come into this store, the customer service is fantastic."
Cons:
"Very few attendants here know their own stock. Majority of those same people try to look real busy in order to avoid eye contact."
"No CUSTOMER SERVICE! Was there for over an hour not one person asked me if I needed help finding anything."
"Typical big box store large selection... but there is a total lack of help to assist you."
"I saw several sales reps while walking through the store but not one greeted me or asked if they could assist me."
"Staff not very helpful! Asked an employee where the curtains rods were, he pointed to the aisle and said up there, and walked away."
"Customer service in windows and doors is horrible. They don't even acknowledge your presence."
"Customer service is the worst here. I needed help and there was no one in sight."
Store Management and Organization
Pros:
"Clean store and it's well organized."
"The process of picking up the fridge was quick and easy."
"Stopped by last Sunday, looking for Tiki torches refills, snake repellant and some paint... Both of these employees were extremely helpful and made my shopping experience a pleasure."
Cons:
"This must be a lower-tier store. It doesn't carry a lot of things that other local Home Depots do."
"Storing the water softener salt after you pay as you exit the store makes no sense as you have to carry the heavy bags back into the store."
"Possibly the worst home Depot I have to shop at. Disorganized inventory, carts all over the isles with garbage or items to be stocked."
"This is the worst Home Depot I've ever visited. It's filthy, unorganized, and there were unstocked pallets and merchandise all over the floor in the aisles."
"I love HD in general but the Newburgh store is the worst. Inventory is scattered all over, more stock outs than I can count."
"What a dump. Besides literally nothing being in the right place, the staff here is the absolute worst."
"The quality of the lumber was terrible, and the store quite frankly was a mess."
Pricing and Discounts
Pros:
"So he then turned around and gave me a 15% discount on the shovel."
"Xmas trees are on sale now. Definitely lesser expensive than other places."
Cons:
"Bought a hot water heater tank from Home Depot called the number about getting it installed and they gave me a price of $747 - I called my local plumber and they charged me only $183."
"So I bought this saw from home depo for $107... Same item was priced for $30 cheaper."
"The original price was $25 but once I got the discount it came out to $23. I should have gotten it a lot cheaper."
"Don't by Appliances from The Home Depot anymore. The new warranty process is horrible and they charge for things you don't need. A total scam."