Patsy’s Pizzeria of New Rochelle Reviews Summary

Service

Pros:

• "The service was amazing the food is delicious very nice place."
• "The staff is attentive, upbeat, and always ready to chat about the menu."
• "The servers were great. Even though we went in close to quitting time, we did not feel rushed."
• "These young adults so professional and sincerely going out of their way to please every guest."
• "The waiters were very attentive and refilled your drinks without having to wave them down."
• "Our waitress Brianna was very down to earth and attentive."
• "The staff went above and beyond."

Cons:

• "Service was a bit delayed but I won't say slow. That staff was busting their butts to keep up."
• "Customer service is lacking. My table felt as though we were constantly being rushed."
• "Service wasn't great. We did go at the end of the night, maybe the waitress was tired."
• "The server took way to long to serve us and then when she did the food was cold."
• "Our waitress Angelina was very inattentive."
• "The waitress/bar tender was not attentive."
• "We sat for 20 minutes and not one waiter came to us for anything, as if we weren’t there."

Food Quality

Pros:

• "The food was fantastic! If you like fried calamari then the King Pao Calamari bus a game changer for you!"
• "But the walnuts in the salad were toasted to perfection and matched the pear and butter lettuce very well."
• "The spaghetti and gravy was phenomenal."
• "The pork chop and vinegar peppers was delicious."
• "Their stuffed zuccini flowers were delicious, as were both their eggplant/burrata/basil/tomato stacks, and their mussel dish."
• "The chicken parm was super tasty and had great penne paired."
• "The food is divine - especially the kung pao calamari !!"

Cons:

• "When I ordered the lobster over pasta dish, I didn’t get any lobster - just the shell and an outrageously small piece of lobster meat."
• "Pizza was burned to a crisp black on the bottom crust was dry, thin and tasteless except for the burned flavor."
• "The pizza is very very sad and they should be ashamed for calling that thing a pizza."
• "The meatball parm sandwich was a little... underwhelming."
• "The chicken tasted as of had been in the refrigerator for a while."
• "The shrimp with risotto was not good either, texture and flavor of risotto lacking and shrimp was rubbery."
• "The bolognese sauce had huge carrot chunks which weren’t appetizing and the rigatoni seemed squishy."

Atmosphere

Pros:

• "The space itself may have been the best part. This would be a nice place to have a larger group for a party."
• "We sat in their outside room which was very cheery."
• "There is an outdoor dining deck overlooking the marina, which was cool."
• "Great atmosphere! I love the water and this place is situated by a marina."
• "The view is lovely looking out on the boats and pretty homes was soothing."
• "The inviting atmosphere of the restaurant is remarkable!"
• "The ambience of the place is why I came there-the beautiful Long Island Sound and the numerous boats docked outside Patsy's windows."

Cons:

• "It was tight in space."
• "Seating/setup was a bit uncomfortable due to the overcrowd."
• "The lighting is too dim which makes me feel very sleepy and brings my mood down."
• "The view sucks."
• "It was a little chilly today, but on warm days, sitting outside by the marina is fly!"
• "The edges were pretty burnt."
• "All the waiters and servers were actually running around and it was so pervasive that it was very uncomfortable."

Management

Pros:

• "Management is doing great job."
• "They must treat their staff well, it shows, as they are genuinely happy and willing to go the extra mile."
• "The communication with the staff during the planning process was awesome."
• "The decor on the inside is unique, new and creates a warm atmosphere."
• "Great local place that has been improving over the recent years."
• "Continually improving menu, excellent hostess, very decent service, good food."
• "The staff, owner all the employees, show they enjoy being there, smiles all around!!"

Cons:

• "Extremely upsetting experience yesterday. Had reservations for weeks on daughter’s graduation day. When we arrived we were told reservation was given away to someone else for their party."
• "One of the employees was very rude and when I reported it to the manager, he did absolutely nothing at all."
• "The women manager, try to charge 20% more on the bill as a (gratification)."
• "The general manager Susie was absent most of the party except for asking us to leave, where she developed an attitude as she had another party coming in less than an hour."
• "Clear lack of good management."
• "Management had no care for what was happening."
• "The incompetent server that was responsible for this review went a step further and altered the tip I placed on my credit card to steal an extra 5 dollars."

Value

Pros:

• "Prices were reasonable."
• "Good Italian comfort food at prices that won't break your wallet."
• "It's nice enough for a moderately special occasion while affordable enough for casual dining."
• "The pizza was nice and thin and toppings with sauce made it very filling."
• "The food is always great and the service is what it should be."
• "The food is always perfect, always go back for the short rib, great pizza for all the pizza lovers out there and the apps are unbeatable."
• "The pizza is awesome and the entree options are diverse and range from casual dishes to premium dishes like steaks."

Cons:

• "$40 for a pasta dish with sauce. Let that sink in."
• "Drinks were expensive."
• "High prices and food is way overrated."
• "Prices high... Not impressed."
• "One thing that I didn’t appreciate was the 3% charge for using my credit card."
• "We payed cash and noticed an admin fee that I believe was like 4% of the bill."
• "They added a 20% gratuity for a 'large party' when in fact there were only 2 of us!!!"