Address: 89 W Palisade Ave, Englewood, NJ 07631, USA
Phone: +12014398383
Rating: 2.2
based on 107 reviews.
Customer Service
Pros:
"The staff was very nice."
"A woman took the phone and was nice and apologetic."
"Great dine-in experience today at Domino's Pizza in Englewood, NJ. The staff is friendly and smiles a lot."
"I called, manager said that there was a free large 4 topping pizza under my phone number now, apologized and was very kind."
Cons:
"The most horrible experience ever. Customer service should be rated 0."
"Disgusting customer service."
"Customer service always has an attitude when you call to figure out where your food and driver is."
"The lady on the phone was very very rude and wouldn't give a refund."
"That cashier Catherine is very disrespectful and rude."
"Absolutely horrible customer service."
"Worst service I’ve ever had."
Delivery
Pros:
"Fast and reliable as Dominos has always been."
"I finally got delivered pizza in 2.5 hours after ordered."
Cons:
"Their delivery driver Abdhil/Abdhul however you spell it is so rude he threw my food on the steps of my apartment because he wasn’t happy with the tip and gave me dirty look."
"Took over 2 hours for delivery."
"The driver always takes an hour for a 5 minute drive."
"Delivery order took over 2.5 hours until I just canceled it."
"Pizza took 2 hours to arrive. They probably only have 1 delivery driver."
"The order arrived over an hr late and freezing cold!"
"Never received the order they claimed they went to my house never saw a dominos car."
Food Quality
Pros:
"I got home and tasted it immediately. I was surprised it was so good!"
"Pizza was good."
"I love thin crust pizza, and my pizza it’s usually so burn that I have to throw all the edges and more to the garbage. Today was different, Jonathan really did a great job. My pizza was crispy and not burn at all."
Cons:
"Ordered a steak sandwich from here and the Steak looked like it was spread on the bread."
"The wings didn’t have any sauce and the pizza was burned with no cheese."
"Pizza dough was basically raw in one of them."
"Worse customer service of all. Messed up my order."
"I ordered 20 wings 10 plain wings and 10 hot Buffalo wings, when I arrived to the store this guy was packing my wings with hands without gloves and I told to the manager why this guy not wearing gloves if he’s touching my food and her answer was so rude she said that that’s how they work. When I got home I open my box and they forgot about my Buffalo wings."
"Actually it’s ridiculous to order a chicken pizza and get cheese pizza with 3 pieces of chicken from dominos in Englewood locations, very low quality pfff."
"I just got a 2-topping pizza (beef and mushroom) from this location. I picked it up and came home to find out that they only put in beef and no mushroom."
Hygiene and Safety
Pros:
"This location is great! Open late, nice employees, clean, and they have dine in tables."
Cons:
"They don't wear gloves they don't wash their hands."
"Don't order from Domino's in Inglewood They don't wear gloves they don't wash their hands."
"Pizza all in nails and on hands and simply patted hands in Apron. Not good."
"I love domino's and I always order from Englewood but I was very disappointed this week that I went to pick up my order and they are working without mask."
"Very nasty customer service messed up my order by putting meat in my pizza I'm vegetarian."
Order Accuracy and Tracker
Pros:
"I ordered it online, and when it said “Domino’s tracker Complete”, there was nothing in front of my door... but suddenly, the bell rang and the delivery guy gave the pizza to me."
Cons:
"When tracing the order it said the order had been delivered which wasn't true."
"I understand being busy or understaffed - but don’t say the order is “complete” when it’s not. The tracker says my order is complete and it has not been delivered."
"Tracker was inaccurate."
"This establishment has a tendency of completing an order on the tracker without actually completing it."
"Ordered online and my order arrived well over an hour later COLD!!!"
"They showed up with half the order, the driver was clueless."