Hair Philosophy Reviews Summary

Salon Atmosphere and Decor

Pros:

• "Love the decor and atmosphere of the place, quite low-key and relaxing."
• "The salon itself was also pristine, spacious and socially-distanced, and adhered strictly to COVID-19 safety measures."
• "The salon itself is beautiful, spacious, and super clean located on a cute street in NoLita."
• "The salon itself is clean, cozy and the hair wash stations were actually comfortable."
• "The salon took COVID precautions very seriously."
• "The salon itself has a pretty minimalist vibe. It doesn’t necessarily feel luxurious but it’s clean and efficient."
• "The salon is well lit, bright, and quite large. It feels airy, clean, and has a nice aesthetic."

Cons:

• "Very unfriendly! A staff member let me in to ask if I could get a hair gloss, and the owner came storming out and asked me to leave."
• "The hairstylist didn’t understand English or what I was looking for. Just nodded."
• "There was no effort made from the salon’s management."

Customer Service

Pros:

• "I loved how welcoming the salon was and everyone was so nice and professional."
• "Everyone is really attentive and kind. They have snacks, water, wifi."
• "The whole staff is also so welcoming and accommodating."
• "The front desk staff is professional and very courteous."
• "The staffs in the salon is also very friendly making everyone that goes into the salon feel very comfortable and welcomed."
• "Everyone was welcoming and warm."
• "Every staff member was kind and courteous."

Cons:

• "When I called the salon they just denied it being their fault and recommended I buy some product."
• "After I arrived, assigned me another stylist and I am not satisfy with the final outcome."
• "I gave a low rating mainly because they did not inform me in advance that the price has increased for the stylist since the time I booked."
• "When I got home, they had the nerve to call me and ask to please send them tip through Venmo."
• "Hire a translator or someone who can understand rudimentary English. This is a least you can do to maintain Customer Service at a Hair Salon where mutual understanding is necessary."

Stylist Expertise

Pros:

• "AJ was able to do a very good job trimming it and cleaning up the split ends without losing too much length."
• "Kazuki transformed my overdue faded hair into an icy cool blonde!!!!"
• "Carson is amazing! So professional and friendly!"
• "Jack's professionalism and care with my hair was outstanding!"
• "Carson is a seasoned expert, truly cares about giving what his clients ask for, and is passionate about what he does."
• "AJ Chen is a master at hair color. He is a perfectionist with exceptional attention to detail."
• "He is very attentive to detail when coloring, cutting my hair and giving me great advice on taking care and maintaining my hair color."

Cons:

• "The result was unfortunately not what I had desired and requested from the hair stylist."
• "Did not like the haircut from Jojo, it is very choppy and flat."
• "I didn't want any steps in the back but that's what I received."
• "I think that person never did the balayage before he did obsolete opposite what I asked for and burnt my hair."
• "However the color lasted for a little over ONE week."
• "Some of the issues I had was that I had gotten my hair bleached but some areas of my hair weren't lifted as much as other areas."
• "I was left with a really tragic orange color and a rusty brassy red on the ends."

Value and Pricing

Pros:

• "They have great deals for new clients as a heads up - definitely check their Instagram before you book!"
• "From the jump you're given prices and given a clear understanding of what to expect!"
• "Definitely a great price for the city, and the blowout makes it even more worth it."
• "Also the pricing was quite cheap, truly no complaints."
• "Prices are very reasonable, I am truly glad to have gone and am a new loyal customer."
• "The pricing was relatively decent as well!"
• "Hair philosophy has a very modern, clean, friendly, and welcoming environment in a great location too."

Cons:

• "I paid close to 500 bucks plus tips for two."
• "However, the reason why I am leaving a 2 star review is because it is unbelievably expensive here."
• "Spent $100 on a haircut that I am not satisfied at all."
• "The place isn’t cheap but the service is totally worth the price."
• "While they can certainly do good hair color, they could polish up on color technique (put my hair through full head double process bleaching THREE times, which destroyed my scalp)."
• "I colored my hair ONLY a shade lighter than my natural color... That alone cost $180."
• "Needless to say, the Haircut was bad. At checkout I was forced to Tip for an outcome that I was not satisfied with."