P.C. Richard & Son Reviews Summary

Category: Appliance store

Address: 727 NJ-440, Jersey City, NJ 07304, USA

Phone: +12012091000

Rating: 4.8
based on 245 reviews.

Customer Service

Pros:

  • "Great store and great management."
  • "The staff is nothing, but helpful and friendly."
  • "The staff as a whole was very knowledgeable and friendly."
  • "Our experience at the Jersey City store always been pleasent and efficient."
  • "Any appliances needed please come to this PC Richard’s store and ask for Hani. Hands down very helpful and knowledgeable when it comes to products."
  • "P.C. Richard is always my go to place for appliances! Best prices, customer service is amazing, quick in and out process because the staff knows what they’re doing!"
  • "I highly recommended P.C Richards & Son."

Cons:

  • "I will never enter the Jersey City store again."
  • "DON’T BUY FROM THEM and don’t get their service plans, it’s money out the window!"
  • "The person I have talk was Lora, she was completely unhelpful and rude."
  • "I contacted the store 9 times including today."
  • "So my advice - don’t even think to go to this location and by anything from there. They are liars."
  • "Most horrible experience at the Jersey City Location. Purchased an air conditioner with my hard earned money which was installed defective."
  • "I can't in good conscience recommend purchasing from here."

Product Quality

Pros:

  • "High quality appliances and exceptional customer service!!!"
  • "They are true professionals, extremely knowledgeable about their products."
  • "One of the best customer experiences I've ever had. The staff here always seems too exceed expectations."
  • "I'm pleased with my Maytag washer and GE dryer!"
  • "The dishwasher, washer and dryer were installed no problem, The old appliances hauled away. All done with care for our home and surroundings."
  • "I am loving my new washing machine a dryer."
  • "I got a great deal and super satisfied."

Cons:

  • "Also I paid for a 5 year warranty now I don't have one because I never paid for it."
  • "I think the deliverymen knew they were giving me a defective product."
  • "I NEED TO BE REFUNDED $148.21 URGENT CUSTOMERS DO NOT BUY FROM PC RICHARDS. INSTALLATION COST On DEFECTIVE AIR CONDITIONERS INSTALLED WILL NOT BE REFUNDED."
  • "The ice maker has a very awkward on/off switch which requires you to reach into the freezer above the tray (just poorly engineered for such an expensive product)."
  • "Damaged fridge leaked water all over new flooring. No sense of urgency from the store, GE, the warehouse."
  • "Terrible experience. Bought $10,000 worth of appliances. They sent me a damaged fridge that we waited 3 weeks for."
  • "Do not purchase a Jenn Air Refrigerator from this store - we have had nothing but nightmares with this product and even worst customer service relating to repair."

Value for Money

Pros:

  • "Not to mention the absolute best prices!"
  • "Additionally, the 3.5 percent sales tax is a fantastic perk that saved me a substantial amount on a significant purchase."
  • "Oh, they have an amazing affordable best deal in entire town."
  • "All of that, plus unbeatable prices and worry free purchasing; that they stand behind with in house extended warranties...PCRS IS THE BEST!!!"
  • "One of the best customer experiences I've ever had. Looking for a new alliance for your home? Look no further.. PC Richards has what you need. Best deals in town."
  • "This location has gone above and beyond for all my needs. I purchased a whole kitchen package at an affordable price."
  • "I got a mattress and he got me a Next day delivery and it was done as promised."

Cons:

  • "They charged me extra $100 for extended warranty."
  • "Bought a washing machine there, and they sold me a service plan at 33% cost increase. Its now been 5 weeks, and my washer still hasn’t been repaired."
  • "after 8 months of not being able to use my washer I just wanted a refund to go else where and I was unable."
  • "purchased a portable washer from them - I recieved it broken - it took them 3 months to replace."
  • "Horrible! After I paid my order in full and they recognize the order us paid for and schedule delivery they wait a year later and say your order has a balance."
  • "I am extremely disappointed and if this isn’t resolved, I’m seriously taking all my future business else where."
  • "So moral of the story is I paid for a PS5 & he kept saying they didn’t have it meanwhile he was holding onto it the entire time."

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