"The staff as a whole was very knowledgeable and friendly."
"Our experience at the Jersey City store always been pleasent and efficient."
"Any appliances needed please come to this PC Richard’s store and ask for Hani. Hands down very helpful and knowledgeable when it comes to products."
"P.C. Richard is always my go to place for appliances! Best prices, customer service is amazing, quick in and out process because the staff knows what they’re doing!"
"I highly recommended P.C Richards & Son."
Cons:
"I will never enter the Jersey City store again."
"DON’T BUY FROM THEM and don’t get their service plans, it’s money out the window!"
"The person I have talk was Lora, she was completely unhelpful and rude."
"I contacted the store 9 times including today."
"So my advice - don’t even think to go to this location and by anything from there. They are liars."
"Most horrible experience at the Jersey City Location. Purchased an air conditioner with my hard earned money which was installed defective."
"I can't in good conscience recommend purchasing from here."
Product Quality
Pros:
"High quality appliances and exceptional customer service!!!"
"They are true professionals, extremely knowledgeable about their products."
"One of the best customer experiences I've ever had. The staff here always seems too exceed expectations."
"I'm pleased with my Maytag washer and GE dryer!"
"The dishwasher, washer and dryer were installed no problem, The old appliances hauled away. All done with care for our home and surroundings."
"I am loving my new washing machine a dryer."
"I got a great deal and super satisfied."
Cons:
"Also I paid for a 5 year warranty now I don't have one because I never paid for it."
"I think the deliverymen knew they were giving me a defective product."
"I NEED TO BE REFUNDED $148.21 URGENT CUSTOMERS DO NOT BUY FROM PC RICHARDS. INSTALLATION COST On DEFECTIVE AIR CONDITIONERS INSTALLED WILL NOT BE REFUNDED."
"The ice maker has a very awkward on/off switch which requires you to reach into the freezer above the tray (just poorly engineered for such an expensive product)."
"Damaged fridge leaked water all over new flooring. No sense of urgency from the store, GE, the warehouse."
"Terrible experience. Bought $10,000 worth of appliances. They sent me a damaged fridge that we waited 3 weeks for."
"Do not purchase a Jenn Air Refrigerator from this store - we have had nothing but nightmares with this product and even worst customer service relating to repair."
Value for Money
Pros:
"Not to mention the absolute best prices!"
"Additionally, the 3.5 percent sales tax is a fantastic perk that saved me a substantial amount on a significant purchase."
"Oh, they have an amazing affordable best deal in entire town."
"All of that, plus unbeatable prices and worry free purchasing; that they stand behind with in house extended warranties...PCRS IS THE BEST!!!"
"One of the best customer experiences I've ever had. Looking for a new alliance for your home? Look no further.. PC Richards has what you need. Best deals in town."
"This location has gone above and beyond for all my needs. I purchased a whole kitchen package at an affordable price."
"I got a mattress and he got me a Next day delivery and it was done as promised."
Cons:
"They charged me extra $100 for extended warranty."
"Bought a washing machine there, and they sold me a service plan at 33% cost increase. Its now been 5 weeks, and my washer still hasn’t been repaired."
"after 8 months of not being able to use my washer I just wanted a refund to go else where and I was unable."
"purchased a portable washer from them - I recieved it broken - it took them 3 months to replace."
"Horrible! After I paid my order in full and they recognize the order us paid for and schedule delivery they wait a year later and say your order has a balance."
"I am extremely disappointed and if this isn’t resolved, I’m seriously taking all my future business else where."
"So moral of the story is I paid for a PS5 & he kept saying they didn’t have it meanwhile he was holding onto it the entire time."