Urban Air Trampoline and Adventure Park Reviews Summary

Customer Service

Pros:

• "The staff is really friendly and sweet!"
• "Staff were teenagers and for the most part they were great."
• "The staff was super nice and helpful."
• "The staff are all friendly."
• "The staff at each attraction greet you with a smile and work hard to provide kids (and adults!) with a fun experience."
• "The staff were really helpful and polite."
• "Our host was attentive and so kind and helpful! Katie, the party manager, was excellent to work with as well."

Cons:

• "Whomever is managing this location seriously needs to be replaced."
• "I imagine that there is no upper management here."
• "Website is horrible, customer service is a joke. Good luck getting someone to answer calls."
• "The personnel are too busy talking that they don't help the kids. Customer Service was a zero."
• "The staff is either hit or miss. Most are really nice and energetic! There are some that are totally disinterested in their job and just stand there."
• "9/10 of the workers were busy on their cell phones."
• "Employees are children and the manager acts like one."

Facility and Cleanliness

Pros:

• "I was very impressed with how clean the facility was."
• "The park was clean with lots to do."
• "It was clean at all attractions."
• "The facility is clean and everyone made memories which is the most important thing."
• "Also, I was so happy with how clean the place was kept."
• "Seemed pretty sanitary for a jump park."
• "Very clean. Food wasn't too expensive."

Cons:

• "The cleanliness isn't always there."
• "Don't even get me started on the bathrooms.. they were disgusting."
• "Garbage in bathrooms were overflowing about a foot of garbage on the floor, every toilet clogged, no soap in the dispensers."
• "A great place to take your kids for a few hours of fun. As long as you don't have to go to the restroom... Restrooms were disgusting worse than using an outhouse."
• "Also, the bathrooms are so gross."
• "Bathroom floor was soaked. Most likely a mixture of urine and water."
• "Bathrooms had paper product all over, toilet seats were filthy as well."

Food and Beverage

Pros:

• "Food is good also pricy but average price to everywhere else."
• "The food (pizza) was good."
• "Food was good. Pizza better then Dorney park. Prices not too inflated."
• "The food was tasty but the wings OMG."

Cons:

• "The only thing is the food takes WAY TOO LONG TO GET."
• "The food is a bit pricey so if you ever visit make sure you're willing to spend some money."
• "The time between the pizza coming out and having to get out was too close."
• "Pizza is straight dough, like if they kneaded it and then put sauce and cheese and placed in the warmer, NONE of my kids or the adults in group would eat it… absolutely terrible."
• "The food & snacks are expensive, hard & stale, the soda & icees are disgusting as well!"
• "The food is horrendous, but it's a fun place to go to. the pizza was genuinely worse than chuck e cheese pizza so don't get the pizza."
• "Although the food wasn't very tasty."

Activities and Attractions

Pros:

• "First time going here, my brother-in-law rented it out for his sons' birthday parties. Lots of activities and games, great to see a place with physical activity for kids."
• "This place is great as far as prices and things to do."
• "This place has lots to do for everyone."
• "Trampolines, kid-ninja warrior course, rock climbing, multi-level GoKarts track, elevated obstacle course, zip line, arcade… just what kids love."
• "Great place to take family and kids."
• "Great place. Lots to do including indoor Go-Karts, obstacles course, playground, climbing walls, sky rider, trampolines and more."
• "So much fun! Kids had an absolute blast doing all the activities. Go Karts, trampolines, zip lines, ropes course, dodge ball - perfect way to keep them busy."

Cons:

• "Can get very busy on weekends, making very long wait for the go carts."
• "They where over the capacity. They had over a 3 hour wait for the go karts (you only Get 3 hours with your ticket)."
• "The go karts are run by a queue so you have to wait 30 minutes to be called to the line to wait another 30 minutes for your turn."
• "The go kart was not worth it because it's taken forever to get a ride."
• "However, there was no staffing. You couldn’t find a worker to get you on the sky rider/go-karts or even the wipe out."
• "Paid for 4 Platinum passes and the majority of the activities were closed."
• "We paid for 5 tickets and a two hr time slot. Our tickets stated that if we paid the platinum we get unlimited go karts. Well we only got to ride them twice, the place was packed!"