Urban Air Trampoline and Adventure Park Reviews Summary

Staff and Management

Pros:

• "Even the manager Jamil was attentive."
• "A gentleman named T came and assisted."
• "Urban air was absolutely fantastic with our group the other night!"
• "Employees are very kind and overall a fantastic experience."
• "The staff was very polite and responded to all questions."
• "All the staff is very friendly and helpful!"
• "The staff were extremely accommodating and friendly."

Cons:

• "The manager would not allow me to assist my autistic son in any of the attractions."
• "NOT AUTISM FRIENDLY! The young staff isn't properly trained to deal with autistic children."
• "While the place may be fun for kids, the workers are rude! Especially, the manager."
• "Super unprofessional staff. Rude and ignorant."
• "The “team lead” Kim was extremely rude to me and hung up on me twice."
• "The corporate woman I talked to was absolutely terrible."
• "The managers are very rude to the customers even the kids."

Cleanliness and Maintenance

Pros:

• "The ladies' bathroom was well kept."
• "This park is very clean."
• "The place is kept clean as you can see staff walking around cleaning up in the dining areas."
• "The entire place was very well kept and the kitchen staff was amazing."
• "The facilities are well maintained with improvements happening almost daily."
• "The facility is always spotless, with staff members constantly tidying up and disinfecting surfaces."
• "Facility was clean."

Cons:

• "The bathrooms are horrendous!"
• "It was very dirty & the children were physically fighting."
• "I was disgusted at the legit trash everywhere in this place."
• "The place is very dirty. I saw wires hanging when I looked up."
• "The bathroom was very nasty. There was no seat covers and there was trash all over the bathroom."
• "But this place was extremely dirty. All the trash cans was overflowing."
• "Could be cleaned up better. We saw lots of trash on the floor and in the restrooms and on the tables in concessions area."

Price and Value

Pros:

• "It's a bit of sensory overload, so if you have a sensitive kiddo try it out at a less busy time- no Saturday afternoons, it's crazy busy! My only complaint is the price- if you have a large family it can be very cost prohibitive, but the monthly pass is worth it!"
• "The price is right."
• "Prices are very reasonable."
• "Concession stand prices are affordable for a family, if you have a membership pizza is half off."
• "The prices for the food and drinks were reasonable."
• "Had to buy the monthly membership. Totally worth the price and if you come at least once a month, definitely getting your moneys worth."
• "Visited Oct 2, 2022 around 5pm. Entry fee was reasonable."

Cons:

• "This place is expensive."
• "Can't use game cards from other locations which is ridiculous."
• "I do Not recommend this place and especially for a party! Not worth the price!"
• "The place is over priced for how unsanitary it is."
• "We got there an hour before closing and it was still full price which was ~$35pp."
• "Pricing was a little on the high side."
• "The place is pretty small and can be too crowded."