Brother's Produce Reviews Summary

Produce Quality

Pros:

• "Whether you're looking for staple items like apples and lettuce or more exotic produce, you're likely to find it here."
• "Has so many fruit, herbs, and vegetables that are hard to find in other places. Everything is fresh and last a while after you purchase it."
• "The produce is good and fairly priced."
• "The fruits and vegetables are always of excellent quality, with a vibrant assortment of colors and a delightful aroma."
• "This place is GREAT for produce (Fruit and Veggies) shopping on a budget."
• "All the fruits and vegetables are fresh, there is an impressive frozen food case section and the butcher/meat counter has a variety of fresh meats custom processed to order."
• "The absolute freshest produce in all of Paterson, the best prices in New Jersey and Pennsylvania."

Cons:

• "It is always crowded and the floors are always dirty."
• "The quality of the fruits and vegetables is not good and overpriced."
• "Don’t waist your money or time there its bad vegetables good for couple of hours bad parking bad customer service very expensive items."
• "Very dirty place, often expired items, fruits and vegetables are ruutons most of the time."
• "Everything I bought from this place was rotten. Strawberries were all rotten, bananas seemed to look good but were in bags and those were rotten as well."
• "Most of their vegetables are not fresh."
• "Also a lot of the more delicate fruits are either moldy or past their prime."

Customer Service

Pros:

• "I felt safe shopping there, there was tons of space to social distance."
• "The workers are very respectful including the police officers they have."
• "Very respectful guy that pays attention to his customers."
• "The staff is friendly and like family."
• "The staff at Brother's Produce are friendly, helpful, and knowledgeable."
• "Always plenty of check out personnel and even though the line sometimes gets long, it’s always fast and courteous service."
• "They are very nice to their employees and to their clients."

Cons:

• "no returns at all you like it or not you stuck with it."
• "The son of the owner is very rude and has a nasty attitude."
• "These people will not take returns."
• "Horrible customer service, very poor management, disrespectful and filthy manager."
• "Managers and workers have very bad attitude, I don’t recommend that store to people."
• "The worst customer service ever. The quality of the fruits and vegetables is not good and overpriced. One of the cashiers is rude and she screamed at me when I spoke to her politely."
• "The cashier and management team are unprofessional and disrespectful."

Pricing and Value

Pros:

• "Very reasonable prices for produce compared to other supermarkets."
• "they provide fresh food most of the time with reasonable prices."
• "Although prices are reasonable and cheap."
• "The prices were very reasonable compared to big chain grocery stores. We saved a bunch of money."
• "Inexpensive produce. Can be hit or miss. Sometimes very fresh and sometimes the quality is just horrible."
• "The market offers competitive prices, often lower than larger supermarkets, without compromising on the quality of the products."
• "A great place for produce at about 1/2 of supermarket price."

Cons:

• "So expensive this place for rich Arabic people."
• "Lately the price has gone up, I shop from Brother’s produce for 4.5 years and use to spend max $120, now I spend $157 although I didn’t buy everything."
• "Lately the price has gone up like everything else, I use to come here and spend $50-$60, now I spend $125."
• "But now the prices are more expensive than supermarkets and the quality is terrible."
• "everything is over priced."
• "Very greedy I would say. No matter how often you shop here they will charge you if you drop something accidentally."
• "Produce are not expensive maybe but goes bad within 2 days, so can't really save money there."

Store Environment

Pros:

• "This place has expanded recently, and decreased their parking spaces. With that, it seems that the prices have increased as well."
• "A little bit far for me but tremendous facility the place was huge."
• "Free parking available, have it all in just one place!"
• "They recently renovated and expanded the market. Lots of parking space around the block."
• "The store itself is well-organized and clean."
• "The place has a market vibe... Clean and didn't smell like some markets do."
• "The store is pretty clean despite being pretty old and a little beat up."

Cons:

• "The streets and sidewalks are always littered with garbage. And I've seen rats."
• "Please don’t go or purchase any food from there the place have confirmed cases of hepatitis because of employee been infected and lack of sanitation."
• "Another problem I have with this store is that it always looks dirty."
• "Parking can be challenging when it's busy usually and the whole place has a crazy out of control vibe."
• "The store is also dirty and everything is over priced."
• "It's very crowded inside and the customers push and shove others to get to where they need to go."
• "Place looks dirty."