Urban Air Trampoline and Adventure Park Reviews Summary

Attractions and Activities

Pros:

• "Kids loved all the attractions (ball pit, jousting, dodgeball, trampolines, VR, laser tag, ropes course, zip line, arcade, and more!)."
• "The Zipline thing which my daughter loved, the wall climbing section was awesome."
• "We really enjoyed the ropes course and zip line, as well as the american ninja warrior type attraction."
• "More than just trampolines. Large indoor play structure, climbing, balancing. Laser tag with an interesting set up."
• "This is a great place to take the kids. You can pay for the package you want and NO TIME LIMIT!!!"
• "A great place for kids to let loose, a lot of different activities, decent food, good slushie selection."
• "This place has an awesome variety of things to do and the time is unlimited."

Cons:

• "Multiple attractions were closed meaning that the other attractions were overflowing with people."
• "Most if not all the ultimate attractions were closed and the basic attractions were open."
• "Scam like feeling realizing there are attractions closed that take 20% of the space."
• "Everytime we visit some of the attractions are always closed, I’ve never seen them open not once."
• "Half of the attractions were closed."
• "The lazer tag was lack luster, you are better off going to an actual lazer tag place like Lazer Quest."
• "All the kids, including the 11 yr old, were too short to use the overhead stuff to get through the ball pit area."

Staff and Management

Pros:

• "The staff was really friendly and helpful!"
• "I love this place their employees are great always looking for the safety of the kids."
• "There were a few fantastic employees that went out of their way to try and help us."
• "The staff here really do go above and beyond to make the whole thing stress free for parents."
• "Staff members make this place a good experience for kids."
• "The staff was extremely accommodating, friendly and amazing with our kids!"
• "Joe and the staff here were very professional. Everyone had spectacular personalities & warm smiles!!"

Cons:

• "They appear to be under new management and are grossly understaffed."
• "Staff is not attentive."
• "The staff pays no attention to the children, they are on their phones texting constantly paying no mind to the other children waiting in line."
• "Most of the Employees are lazy, rude and shouldn’t have Jobs that involve kids."
• "Very poor management as nothing was working and tons of employees who aren’t doing anything."
• "None of the staff members seemed happy or cared about what they were doing."
• "The staff is poorly trained all young and don’t care whether you come back or not."

Facility and Cleanliness

Pros:

• "The place is very nice and clean considering the amount of small children that run around everywhere."
• "The facility was clean the Pizza and Loaded fries were very good."
• "The food was good and the place was clean."
• "My 4 teens had a blast. Staff and management were friendly, the place is clean. Overall a Great experience."
• "Oh and very clean and organized environment."
• "Bathrooms were in good condition and the whole place was clean."
• "Very clean and organized environment."