"They genuinely care about their customers and making sure they get what they are looking for."
"We very much appreciate the friendliness and professionalism in which our issue was handled."
"Everyone from the sales staff to the service department are extremely polite and courteous."
"Their service was personal and extremely helpful."
"Very polite and courteous on the phone."
"Wonderful people to deal with and top notch cars."
Cons:
"I left feeling insulted and frustrated."
"Save your money and your time. You go to this place, they're nice to you, but really they just have you in and out the door with your money in their pockets."
"Beware, they will completely blindside you with over exaggerated service times and a bill that is double or more than what was estimated."
"Very disappointed. This place is sadly too quick at having standbys. And truly don’t care about treatment of customers."
"They became very indignant and upset with me and didn't want anything to do with me!"
"Don't expect anything but greed and poor service from this place."
"Very disappointed with my service today."
Vehicle Quality
Pros:
"The car I selected was 2 years old and in pristine condition, 6k miles on it."
"The vehicle was also in great condition."
"Not only did they plug the tire but was so pleased that they actually washed my jeep as well!"
"The vehicle was immaculate."
"They sell Motor Trend Certified cars, meaning the used cars are checked out extremely well."
Cons:
"I had to take the vehicle into the shop over 9 times over the course of a few months."
"There were several things wrong with my 2010 Honda Odyssey when I purchased it but didn't realize until about a week later."
"The body shop forgot the door handle springs."
"This was a PROBLEM that was overlooked, rather, a problem that was worked on UNPROFESSIONALLY."
"The tires were unbalanced and the whole van violently shook when driving at highway speeds."
"Now, with the cold weather, there is a crack the whole way across the windshield and I have to pay to replace it."
Sales Experience
Pros:
"He made sure we were educated on all buying options."
"Wissler Motors provided many many options and proved to be flexible with the deal."
"Dan fry my salesman made me feel at home and at ease through the whole car buying process!"
"Tyler listened and provided information without any pressure of 'closing' the deal."
"Best car buying experience I’ve ever had from a dealer."
"The whole process was done quickly and pressure free."
"The buying process was seamless and efficient!"
Cons:
"They wanted every dime out of a 27 year old 140k mile minivan."
"Needless to say, I recommend looking elsewhere to purchase a vehicle because you are just another number to them."
"I suggest anyone wanting a car...go anywhere else but Wissler's!"
"I offered a cash payment and was told that they prefer customers to finance so they get a kick back."
"I NEVER will recommend this place to ANYONE."
"Money we had given as a deposit while we worked through the process ...not returned."
"Salesman very nice in the beginning and then during warranty process ....it went all down hill from there."
Service and Maintenance
Pros:
"Asked them to look things over generally, and they didn’t try to push additional work."
"Ted was able to have an estimate for me the following business day."
"It was quick and easy to schedule an inspection."
"They do a great job informing me about what work need to be done."
"They keep you informed as how the work is progressing on your car and give you an estimated cost."
"The oil change was done quickly and my car passed the inspection and emissions test with flying colors."
"They didn't do unnecessary work or make up something to fix."
Cons:
"I got charged over $800 in labor for front/rear differential fluid change, transfer case fluid change, an inspection, and new spark plugs."
"Mechanics were inexperienced."
"They gave me an estimate to replace a temperature sensor in the transmission of my Kia in excess of $900."
"Beware, they will completely blindside you with over exaggerated service times and a bill that is double or more than what was estimated."
"Took my Prius in for a routine inspection and oil change this week... They told me that the car didn't pass emissions because the check engine light was on. (The check engine light was not on.)"
"After asking them to fix a rattle my car was making and the A/C, they returned it to me with the rattle still there and the A/C only worked for about 2 weeks after they worked on it."
"What should be a free service turns into hundreds of dollars."
Value and Pricing
Pros:
"I highly recommend Wissler Motors to anyone looking for a used vehicle, especially first-time car buyers!"
"I have never seen so many choices on super clean near new cars in one place."
"The price on the internet was super competitive."
"They have quality cars at reasonable prices."
"This was the best and easiest experience have had buying a vehicle."
Cons:
"I now have to spend over $600 just to get my vehicle back on the road, not including all the other times I've had to fix issues."
"They earn no stars from us but I guess you have to give them one to post?"
"6 grand is way too much and they priced it just because."
"I ultimately decided to buy elsewhere because I thought their prices were too high."
"The sticker price is what you're going to get, there is no negating for a lower price."