Paul Miller Auto Group Reviews Summary

Customer Service

Pros:

• "Chris the service guy was very good and did an amazing job with getting my car fixed and also getting me a loaner."
• "They were very helpful and polite and we decided that this was the best place to buy a car and we did buy one."
• "Joe was the definition of professional and had incredible integrity throughout the whole process."
• "Deshawn Freeman at Paul Miller Subaru made my experience unforgettable!"
• "The Paul Miller BMW Team is first class. As a woman customer since 2003, I have always been treated with dignity and respect."
• "Great experience with Nick Moy! He is calm, patient and not pushy at all!"
• "Everyone was wonderful especially Jamie the General Manager."

Cons:

• "They aren't knowledgeable about non-NJ title/registration work."
• "Bad customer service, Financial staff David Gusman, told me I would get a great deal but after researching my contract I actually found out he put extra payments that he never consulted with me."
• "They’re also lying stating they offered to trade in my Mazda for another one."
• "I’ve bought two cars here since 2015, then I tried to buy a third car and manager was very rude, she was unprofessional and I would never go back to this place again."
• "As terribly as I was treated the reviews I read on the sales manager (who I was dealing with) are worse."
• "Really poor experience with the service department. It took 3 hours for a routine oil change/standard service."
• "Disaster. No interest in the customer."

Sales Experience

Pros:

• "Great buying experience - nice bunch."
• "The whole process was extremely smooth. My vehicle was repaired in a timely manner."
• "Great experience at all ends of the sales spectrum. Very competitive pricing and transparent at every turn."
• "I had a great salesman who spent as much time as I needed."
• "Peter Wendell were amazing throughout the process of purchasing our car."
• "The sales process was relatively quick, but not painless. The internet price was different from the starting price on the finance sheet and the explanation was less than satisfactory to me."
• "Made an offer to me that any rational person could not turn down."

Cons:

• "As advertised, they are transparent about their pricing. The issue is that when those undesired dealer services are required to purchase a pre-owned vehicle, the vehicle becomes less desirable to purchase."
• "What I found annoying was the upsale of the extended service contracts. After spending nearly $40k on what is supposed to be a great reliable car why would/should I need to spend another $5000 for extended coverages."
• "The sales process was relatively quick, but not painless. The internet price was different from the starting price on the finance sheet and the explanation was less than satisfactory to me."
• "I got a price quote for a 2016 Tacoma from the internet sales rep of Paul Miller Toyota in West Caldwell but was not honored by the manager."
• "No one at the dealership told me I needed to get my vehicle inspected in the state I live in."
• "Showed interest in buying a Porsche call them spoke to them inquired about a trade and then never heard back... Should have shown some professionalism."
• "I walked away from the dealership feeling liked they try to pull a fast one on me."

Service Quality

Pros:

• "Just had it in for routine service and there was a minor issue with the window washer tube. Took longer than expected but they kept me updated until the problem was corrected."
• "Awesome service. The employee explained in detail what needed to be fixed on my car when I took it in for squeaking brakes and my air conditioner wasn't working."
• "I have bought Audi cars here for 22 years. Sales and service are excellent."
• "Great dealership experience. Feels like a small dealer with service people that you get to know by their first names."
• "The staff are consistently on point every time I bring my car in for servicing."
• "Service is always great here!"
• "In addition to the wonderfully accommodating service of home pick-up and delivery, the 2 service men were incredibly professional, capable and totally pleasant representatives of Paul Miller Toyota!"