Gary Barbera Group Reviews Summary

Customer Service

Pros:

• "Thank you Maria for the great service you provided in assisting my parents."
• "The salesperson, John Pagano, was a pleasure to work with."
• "I just to thank Gary and especially Carlos for the wonderful care and attention that they have shown me today."
• "Just wanted to give a huge personal thank you to Jose and John for helping me out with my purchase of my new car."
• "Amazing customer service. I contacted them on a part that is needed. They got right back to me within minutes."
• "Maria Rivera was absolutely helpful in getting the delaminating issue resolved with my 18 Jeep."
• "Rarely do u walk into an establishment and literally EVERYONE looks happy to see u, my rep Ryan was really down to earth, easy going and sweet the entire team was attentive and very helpful."

Cons:

• "Every time I called no one knew anything about my car."
• "Devon in the service center was very short with his answers and not very helpful with delivering assistance with answers."
• "They are very rude, and do not care who they hire."
• "The customer service could really use some attention."
• "They customer service is good at first but once you sign that contract they show their true colors don’t care about you just the money they can make from you."
• "The service department is very sarcastic and condescending."
• "I easily always have difficulties with the service providers."

Vehicle Purchase Experience

Pros:

• "A trustworthy dealership.Will always bring my family back in for vehicles."
• "I have been purchasing vehicles from John Pagano at Barbera’s since 2012."
• "I just purchased a 2021 Jeep Grand Cherokee L! This was such a great experience."
• "Just purchased another truck at Barbera’s with John Pagano and Sheena."
• "Had a wonderful experience at Barbera Autoland."
• "Absolutely phenomenal car dealership!"
• "I had a GREAT experience at Gary Barbera."

Cons:

• "I regret doing business with this dealership it has caused me a great amount of stress. BEWARE!"
• "This place gives people a reason to lawyer up and it’s just that sad."
• "Don't trust Arthur or Greg F."
• "They are really crooked there."
• "These people are out to get you! They will bury you so deep into your car adding a bunch of ad ons."
• "I have no faith in this dealership."
• "The worst car dealership in Philadelphia do not waste your time they a liar’s they barely work hard to get you what you need."

Vehicle Service and Maintenance

Pros:

• "I went and had my Jeep looked at recently when my check engine light came on. George checked me in, remained in contact with me the entire time and was the one who checked me out."
• "We worked with Gregory C. and Joe E. to purchase our 2023 Grand Cherokee L."
• "I would recommend asking for John if you are look for a new or preowned vehicle."
• "It is so easy to build and order the perfect car with John."
• "We recently purchased a 2021 Dodge Durango GT Plus from Barbera. Joe Donia was our salesman. He was professional and we never felt pressured."
• "Thank u all!!"
• "They were willing to explain anything that was confusing."

Cons:

• "It took 3 visits for the dealership to take out the nail, then another 2 visits to deal with balancing issues on the same tire."
• "The battery is now constantly dying on a 2019 Dodge Ram Truck."
• "They sold me a Jeep Cherokee and every time they have fixed a recall I have to bring it back because it was done improperly."
• "I dropped my vehicle off at your location on November 21, 2023. I just got it back on 1.25.24 two months later all for a Module Body Controller."
• "Scheduled an appointment a week in advance to look at a vehicle... I was then informed the truck I was looking at was sold first thing that morning before noon."
• "I also had to get new rotors and brakes replaced immediately after the car was purchased."
• "They make it easy to buy a car but the service on the junk you bought from there is non existent!"