"Scott and Jim are awesome and really helped my fiance and I find exactly what we wanted!"
"The salesman Dane was very kind and thoughtful through the whole process along with Bob, Lenny, Wesley and Diane."
"I have had such an awesome experience with Scott and Moe...both are really cool, down to earth people!!!"
"Scott Novick is amazing! He's caring, sweet (and here's a new one for a salesperson...) HONEST!"
"Julian is the perfect example of what customer service should be."
"Everyone made me feel at home. I was being helped, not pressured, into buying my first car."
"Scott and all the staff were so nice and friendly at every turn and with everyone that walked in the door."
Cons:
"However, that being said their service manager never returns your calls."
"Not professional at all."
"No one knows what is going on and the few that do give nothing but attitude."
"Wendy became rude, unprofessional, and berating."
"Speaking to the employees in the service department is insulting and pointless."
"It was a great disappointment and I found the whole process very shady."
"ABSOLUTELY RIDICULOUS THAT THEY WOULD TREAT PEOPLE LIKE THIS. I WENT IN ON THURSDAY TO BUY A CAR FROM THEM, AND IT WAS EASILY THE WORST EXPERIENCE I'VE HAD WITH A CAR DEALERSHIP IN MY LIFE!"
Dealership Experience
Pros:
"Great overall experience."
"This is absolutely the easiest car buying experience."
"I am very happy with the service I received."
"Perfect dealership... They literally guided me though the process step by step with full transparency."
"I would highly recommend Bob Novick Auto Mall, my daughter recently purchased her first car from there and every person that took part made the experience worth it."
"I love the small town feel and caring that comes from everyone at the dealership."
"Awesome service. They did as much as they could to help me be able to get my dream ram."
Cons:
"The worst place ever!! Over the years we have been taking our car to be fixed for one problem only."
"I will never step foot in there again. I'm thinking of small claims court!"
"The WORST experience I have ever had at a car dealership."
"Editing review. They refuse to do anything about it."
"Maintenance department with the exception of mike Sullivan is completely worthless especially the director Dave."
"I will never do business with Bam again and neither will my family or friends."
"Please proceed with caution when buying a USED vehicle from here."
Financial Aspects
Pros:
"Lamar and the finance team fought hard to get us the best rate."
"The sales people are always amazing, and they always try their best to get you into the vehicle that you wish for at the price that works for you."
"Merle gave us a great price and Bill helped us with getting the lowest rate."
"Chris did a great job getting me to where I wanted to be financially."
"Gary & Moe are awesome!!! They worked with me & my husband & got us the vehicle we wanted with a payment we can afford."
"They ended up giving me more for my trade than they quoted."
"Gary took the time to walk me through all the features, ensuring I felt comfortable and confident with my new purchase."
Cons:
"After all the ADDED ON FEES, the price came to over $39,000.00!"
"They increased the purchase price by $6000(from $28,000 to $34,000) what the hell was that…."
"I was charged almost $200 just to be estimated another $900 just to be told it would need even MORE work after that."
"If you want $7,000.00 in ADDED ON FEES, LIES and PRESSURE TACTICS, this is your place!"
"Since I purchased all extended warranties on my vehicle I was clearly surprised by the cost of my service at almost $1,000."
"This is my 3rd issue with Bob Novick after buying a car from there about 15 years ago I've yet to go in there and get a decent price for a car or trade in."
"Insanely bad experience....I drove over two hours after getting approved for a car.... told me to come back the next day, car was then sold without my knowledge while my deposit was still In state."