"Everyone in the service department are very nice and friendly."
"Everyone I dealt with at the dealership was warm, welcoming, and friendly - from reception to sales to finance."
"Everyone so helpful, friendly, and knowledgeable."
"The staff at Friendly Acura in Middletown NY especially the salesman (Ed & DJ) really went above and beyond to help me find and buy the exact car I wanted."
"Our experience at Friendly Acura was great! Ed, our salesman, was attentive and available to help with anything we needed!"
"Everyone at the dealership has exceptional customer service skills and was extremely welcoming!"
"The entire team was motivated and enthusiastic."
Cons:
"DON’T DO BUSINESS HERE! We purchased our certified pre-owned Acura RDX in March of 2021 which came with an extended warranty and in less than 2 years were forced to get rid of it due to a chip malfunction."
"The leadership and customer service at this dealership is extremely disappointing."
"They don’t care about their customers once you buy a car from them."
"BEWARE the shady business practices of the service department at this dealership."
"I wish I had time to stand outside the doors of the dealership to let everyone know how awful the service is and not to buy a car from them."
"They have the worst customer service I have ever had to deal with."
"I don’t care to be lied to or intimidated into buying tires when it’s not necessary."
Sales Experience
Pros:
"Owen was amazing! He thought of everything I was going to need to get from one car to another and was on top of everything."
"Ed was a pleasure to deal with. He was knowledgeable, personable and extremely helpful."
"Ray was awesome! Took his time going over the car and showed us features I didn’t even know it had."
"I wasn’t pressured nor did I feel talked down to as many other dealerships made me feel."
"I had the best car buying experience at Friendly Acura!"
"Easily the best car-buying experience I've ever had."
"The purchase of my new RDX was a great experience."
Cons:
"What a huge disappointment. Had an appointment to come in and trade in my car for a new car on Friday. Sales manager Conrad spoke to me on Wednesday, took all my info, and said he would call me back to let me know if it was worth it for me to come in and get me into the car I wanted. Never called me back."
"Where it went sideways was when he stopped listening to my needs and proceeded to tell me what other people wanted."
"I haven’t gone through the process of purchasing a new vehicle in a very long time. The process was unbearable for me. I felt pressured and stressed, it was not a pleasant experience for me."
"The service lady at this place was not too friendly for it to be friendly Acura I asked a simple question in regards to a service bulletin and to see if she could check if my vehicle had that service done already due to excessive consumption of oil she told me that a vehicle with 101,000 miles should consume a lot of oil."
"I will never go back to this place to have them service my vehicle. Their mechanics are a bunch of butchers."
"They won’t provide a service receipt from a vehicle that was serviced there almost 2 years ago, called 4 times and was given the run around."
"I'll be taking my business elsewhere in the future."
Service Department
Pros:
"The service department work efficiently and my new heated steering wheel was installed within an hour."
"Service at Friendly Acura is extremely good. They were able to accommodate me on a moments notice when I inquire about scheduling a warranty issue, they resolved it on the spot."
"The service department was able to fix the tire and had us back in vacation mode within 30 minutes."
"Acura has been one of the best service center's I've ever used. Naomi is a great rep for the service center."
"The service was completed quickly and I was notified right away."
"Great customer service, just got an oil change. they checked all aspects on my 2017 Acura ILX."
"The service is excellent. The work is thorough and done by skilled, well trained mechanics."
Cons:
"I had oil change, rotation of tires and multi point inspection performed... I felt uncomfortable and will not be going back."
"Scheduled a tire install an oil change. Got there and was read the riot act about servicing all sorts of things that didn’t need to be serviced."
"Updating May, 2024: During a recent visit, the service manager would not offer me a reasonable discount so I went elsewhere and got the work done for 50% of what Acura charges."
"The service department is lacking. So far this is my second service appointment and both times they try to right their wrongs with lowering the service costs or something like this."
"UPDATE a couple of days later my wiper fluid is empty, and I put a gallon in. hmmm multi-point inspection?"
"I purchased my 2018 RDX from friendly Acura on 1231 22. I had nothing but issues dealing with their mechanical shop to figure out a vibration in my vehicle."
"NOW the service department is elite they will get you in and out asap."