MOMS Motorsports Reviews Summary

Category: Motorsports store

Address: 70 Enfield St, Enfield, CT 06082, USA

Phone: +18607415115

Rating: 4.4
based on 103 reviews.

Customer Service

Pros:

  • "No high pressure sales. Friendly, knowledgeable, and enthusiastic staff."
  • "Keith shot us through the paperwork in no time."
  • "Jen was a pleasure to work with in financing and got me a great interest rate."
  • "They made the buying process simple and we’re so very accommodating."
  • "Thank you all again for the wonderful experiences."
  • "The staff is friendly, no high pressure sales talk."
  • "I work at the DMV/Tax Collector office in FLORIDA. I have been speaking with Jen a few times today and she has been so helpful."

Cons:

  • "Owner doesn't know his products. Insisted a can am side x side came with certain features but found out after I signed the paperwork that it didn't."
  • "The salesman was very rude and not pleasant to work with."
  • "They charge me $139 to diagnose that."
  • "When I called to check on the status, they told me I needed to give a $500 NON REFUNDABLE deposit to hold it."
  • "They never called so I called them again."
  • "Sorry Mark’s Motorsports, I’m still waiting for the service department to return my call. Guess I’m a Alpha Cars customer now."
  • "When we went to pick up the machine paperwork wasn’t ready, machine was not cleaned and we didn’t get a walk through."

Product Quality

Pros:

  • "Had a great experience with Mark's motorsports purchasing a new 2022 switch pontoon."
  • "Marks Motorsports is the kind of motorcycle dealer that I look for and rarely find these days."
  • "the best place around to buy a motorcycle, prices are competitive and the customer service is excellent."
  • "I bought a Canam Ryker from Marks during Covid pandemic and it was a GREAT experience for my 1st Bike."
  • "The workmanship was superb."
  • "The bike has been great so far."
  • "Quality merchandise at good prices."

Cons:

  • "Got a great spyder at marks. Word of caution: check thoroughly if normal maintenance has been done by dealer before you buy."
  • "The tech that worked on my bike Jammed the coolant line behind the plastic cover instead of running it thru the built in Channel in the plastic."
  • "Then I go to start it a little later and it won’t start because it’s low on oil."
  • "They sold me the wrong part after telling me it was the right one and now won't let me return it or get the right one."
  • "The gauge cluster wasn't properly weather sealed on my 21 Himalayan."
  • "There is no coolant visible in the reservoir."
  • "It then took the service department 2 MONTHS to tell me that my bike was actually out of warranty."

Staff and Service

Pros:

  • "Had a great experience! Jeff was awesome."
  • "Sean, in Parts, was great."
  • "Great customer service! Work was performed quickly and efficiently."
  • "Brought scooter for repair. Dave from service was awesome.it was a pleasure to be treated well,and appreciated as an intelligent woman.scooter was repaired quickly and beyond what was expected."
  • "Keith took the time to learn what I wanted and knows his stuff!"
  • "Dave from service nailed it. I won't be going anywhere else."
  • "Fantastic Customer Service! I picked up my 2021 Can-Am RT Limited, and even with all the COVID limitations, I had an AMAZING experience."

Cons:

  • "I wish I could scream and swear to let them know how pissed I am."
  • "STAY AWAY FROM MARKS MOTORSPORTS."
  • "stay away if you don't want to get screwed."
  • "One of the worst experiences we have ever had."
  • "Dishonest beware!"
  • "If it were possible I’d give them zero Stars."
  • "I recommend to stay away from this place. They have no knowledge on to work on bikes."

Pricing and Deals

Pros:

  • "Since then we found out there is a $1,000 rebate or 1.99% financing."
  • "Do not purchase your motorcycle anywhere else, I promise you, Mark will beat any price around."
  • "I just picked up my new 2022 Royal Enfield Int650 from here, two days back. Not only they gave me the best price in the entire north-eastern region."
  • "Great folks who delivered as promised."

Cons:

  • "We sat down with him anyways asked if there were any promotions or financing deals and we were told no."
  • "Brought my utv in for a service and $700+ later I got an oil change."
  • "Just because I woke up 45 minutes late for the appointment they turned me down now they're going to make me wait 2 months for my next appointment."
  • "this place is shady the owner tried to sell me a used gallon of 2 stroke oil."

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