Ruby Tuesday Reviews Summary

Service

Pros:

• "Our waitress Olivia not only handled our order/table well but she had other tables and was also behind the bar making drinks."
• "There was very good service, as usual."
• "Friendly atmosphere and service."
• "Our server was very friendly and helpful!"
• "Allison was our server. She was friendly, knowledgeable, and continually attentive to our needs."
• "Jason our server was polite and friendly."
• "Our server Kayla F. was great, very good attitude very pleasant."

Cons:

• "There was terrible experience... Rubies Tuesday .... Never again!"
• "We were there yesterday waitress sucked no smile nor did she have a good personality she was slow."
• "They always take forever to get your food to you."
• "The service left a lot to be desired too unfortunately, the server was mia most of the time, never checked on us."
• "Waited 5 minutes to be seated, no hostess in site."
• "No one came to serve us."
• "Service was slowwwwwww."

Food Quality

Pros:

• "The honey crunch chicken sandwich is not big. However it is served on a nice roll, has bacon, cheese and excellent onion rings."
• "We had kebableas kebabs, with beef and chicken, and the endless salad bar. We were really satisfied with our dinner."
• "Food and drinks came very quickly. Fish and chips were excellent."
• "They were both cooked perfect, and tasted very good."
• "The food looked great and tasted delicious."
• "The tots had a perfect fry/crunch."
• "The wings were actually very good. Cooked perfectly."

Cons:

• "The food is awful."
• "The mashed potatoes were clearly once freezer burnt."
• "The tomatoes tasted as if they were soaked in as bath of 3 day old dish water."
• "I found a literal piece of plastic in my sandwich."
• "The zucchini was salty beyond belief."
• "The food was very over-salted. I couldn't eat it."
• "The food tasted off."

Management

Pros:

• "Member of my party spoke to manager who took excellent care."
• "And Jesse (the most caring and responsible manager I’ve ever met) had nothing but positivity to relay to every single guest seated."
• "SHANNON IS AN AMAZING Manager she serves you with a smile and if you behave you'll have a new friend she remembers her customers."
• "The Manager Jessie is a real gentleman and does a GREAT JOB!"
• "The manager was present and checked in on us also."
• "Jesse the manager was a pleasure to talk to."
• "The manager Claudine was awesome and made sure to check in on us."

Cons:

• "Management should be ashamed they don't have what the staff need to do their jobs."
• "The manager Jessie was in over his head."
• "The manager then comes out with the plate of food and an attitude asking us how it was incorrect."
• "It took almost 15 minutes for the manager Jessie to come and apply my coupon and when he did decide to come and help he wreaked of pot."
• "Management should be ashamed they don't have what the staff need to their jobs."
• "Unfortunately, the kitchen left a lot to be desired."
• "You can tell there is not one person there that enjoys their job and it is reflected in customer service."

Atmosphere

Pros:

• "Love this place great for good eats with the fam."
• "We love the great garden bar..so fresh..like they have a garden in the back yard..lol..and service is the best at ruby tuesdsys of Middletown where the food is always hot and great dishes..will be back soon."
• "I hate it when you walk into a restaurant and you smell old food! This place did not have that!"
• "The sports bar area was never loud, and the booths were tall so we had a bit of quiet privacy to enjoy our meal."
• "Atmosphere its dim lights and a classy feel, and it's perfect."
• "Feels like you're at home."
• "The atmosphere of the restaurant is comfortable and lighting is good."

Cons:

• "Never honor coupons even though they sent them to you in the email I've tried and wasted my gas coming here just to have two rude women tell me it wasn't that coupon absolutely no respect to customers never coming to this establishment again."
• "Will not be returning to this location."
• "Roaches started walking on the table and seats."
• "I found hairs in my plate 2 times since I been their."
• "Why is it always freezing cold in this restaurant."
• "The building was so empty."
• "Also needs a bit of cleaning, food splashed on wall next to table."