ShopRite of Roxborough Reviews Summary

Prices

Pros:

• "Great sale prices. Even their regular prices are low."
• "Offers items such as fresh sushi, bison steak/burgers, Dave's Killer Bread, and Indian simmer sauces at far less cost than Whole Paycheck."
• "Shoprite is perfect if you are on a budget."
• "They also have fairly cheap prices compared to other grocery stores."
• "We get all of the above benefits AND the lowest prices on everything."
• "Good grocery selection and prices, especially sale prices."
• "They have everything you want at the best price in town."

Cons:

• "This is probably one of the most expensive stores I’ve ever been in."
• "Prices here are Outrageous!!!"
• "None of the sale prices labeled ever show up at checkout when you enter your price plus."
• "bought 8 Diet pepsi cases. $4.19 coupon discount was only applied to 4."

Customer Service

Pros:

• "Shoprite Brown always has the best service."
• "Staff is friendly and helpful."
• "Staff were very helpful and friendly."
• "The workers are great !!! Very helpful, they go above and beyond to make sure their customers are taken care of."
• "Manager will handle problems accordingly."
• "Harley in customer service was extremely helpful & awesome."
• "Cashier was very friendly and she informed me of the Tuesday discounts for veterans."

Cons:

• "Major customer service issues. When confronting mgmt about issues they just give you Brown bucks and hope you will go away."
• "The customer service at this Shoprite is horrendous! You can barely find anyone to help and when you do they don’t know where anything is."
• "How would you feel if you pick items from the shelf and just when you about to cash out, a staff works up to you and tells you to return some items back to the shelf."
• "When you bring it up to a staff member they assume you’re lying."
• "The customer service is hit or miss."
• "The lack of basic customer service never ceases to amaze me."
• "The staff never offers assistance. And gives an attitude when you ask for it."

Store Cleanliness and Organization

Pros:

• "The appearance of the store is well kept."
• "It is the store I have been going to since I was a kid. Staff is friendly and professional. Store is well kept."
• "The store overall is clean and the staff is friendly."
• "The store is very clean, meat looks healthy and the fruits were fresh."
• "Its always clean, well-stocked, and mapped out/organized in a smart way."
• "Always clean and well stocked."
• "The store is always clean and usually well stocked."

Cons:

• "It's definitely going down hill. Disorganized. Produce is not fresh."
• "The store is a disgrace. Half the shelves are unstocked."
• "Store wasn't very clean, some lights and fixtures were broken."
• "I've had a few experiences of seeing a lot of wilted-looking produce."
• "If you come on a Sunday after 5 PM, you can expect the shelves to be pretty empty."
• "Front area of store has a cramped and disorganized feel to it."
• "Jeffery Brown's shoprite, he breaks the cold chain OFTEN, leading to spoiled food."