Stop & Shop Reviews Summary

Customer Service

Pros:

• "Mike the manager exemplified excellent customer service."
• "Stopped by here on the way home the other day and I was blown away at how nice the staff were."
• "The associates are always helpful and polite."
• "Staff was friendly when I needed their help."
• "The employess/workers are very well trained, mannerly, and helpful."
• "Always willing to help, knowledgeable, kind, patient, eager to help."
• "The lovely cashier was so pleasant and very friendly."

Cons:

• "There is a staff named 'David/Michael' Friedman who claimed himself to be the store manager... extremely bad customer services!!!"
• "Nobody answers the phone. I called and asked to speak with a Manager... Nobody came to the phone."
• "The attitude of the employees is very bad."
• "Unfortunately, the past 3 weeks I’ve encountered horrible customer service from your staff."
• "The self-check out wasn't working right. Asked the worker assigned to it for help. He completely ignored me."
• "I’m giving this review because I witnessed a female employee ridiculing customers over at the deli counter with other employees."
• "The girl helping was flustered, the managers both had attitudes."

Store Experience

Pros:

• "Love this supermarket. There is a huge selections of items."
• "Clean, great deli, however, overall too pricey."
• "The store is always stocked for the most part even on a busy Saturday."
• "The store is well-stocked with everything at reasonable prices."
• "Large store with wide aisles that is consistently clean and tidy and has well stocked shelves."
• "Clean, organized, and offers great variety of products."
• "It's a really big location, nice and clean, lots of parking, and very well organized."

Cons:

• "Some sale items not available and hot oatmeal, store brand, not available."
• "Usually very happy but there was no bags at the self-checkout."
• "The meat department smells foul and during my last meat purchase I had to return the products because the meat was bad after 2 days."
• "Large store with most items fully stocked but some items strangely are always in short supply or out of stock like cat food and bottled water gallon size."
• "Too many small displays along the front and back of the store make it difficult to get by when the store is really busy."
• "The only thing I'm not happy is the wait time at the deli on the weekends."
• "Very disappointed. The store is nothing like the other stop and shops I have been to. Very dark and dingy."

Product Quality

Pros:

• "Prices here are low. There are always an abundance of items on sale."
• "The choice of vegetables and fruits is good."
• "Otherwise its a great place to pick up any and everything food Prices are really great too."
• "They have a large produce section."
• "Good sales in meat department."
• "Produce is fairly fresh and stock sometimes is limited."
• "They have everything you need and they're huge."

Cons:

• "I had picked up some grapes and my hand smelled liked insecticide."
• "The meat is not very fresh."
• "Stop & Shop's prepacked fruit overpriced and taste (not ripe) and quantity questionable."
• "The only problem I had today was I bought one of the chickens got it home that was already cooked and it was very dry."
• "Went there looking for beyond burgers but they didn't sell them."
• "Some items priced too high."
• "Clean and modern, but struggled to find shredded provolone, only a mix with mozzarella was available."

Checkout and Accessibility

Pros:

• "Checkout is easy. When we went there was no line to get in but they do require a mask when you go in the store."
• "Always go to the corner near the front doors. There is no wait and you will be out in no time."
• "They also have the check-in scanner which allows for faster checkout."
• "Plenty of parking. They close at midnight."
• "Checkout lines go quick."
• "Parking is ample."
• "Parking is plentiful."

Cons:

• "The self scanners are always temporarily out of service and many things don't ring up the price they say on the shelf."
• "Cashiers always have long lines."
• "Why can't we scan bottle return vouchers on the self checkout?"
• "Packed all the time. And then parking lot always has shopping carts."
• "Parking lot is huge, however there is no cart return area."
• "It was all good and dandy until I was ready for checkout."
• "I needed to pick up flavored milk but I was a little disappointed in the fact that they were out of numerous flavors on both shopping trips."

Safety and Cleanliness

Pros:

• "I like how while entering the place they make us keep social distance and provide with hand sanitizer and things to clean the cart to make the shopping experience safe."
• "Store is spotlessly clean and help were friendly and polite."
• "Love my Stop & Shop always well stocked, great deals."
• "Great store, always clean and their team is friendly."
• "Always clean, and brightly lit. Items located with ease."
• "First off, it's a very nice and clean store."
• "Stop and Shop supermarket is definitely a one stop shop. Very convenient, spacious, great staffers, produce and meat section are always fresh and replenish regularly."

Cons:

• "Nice place but beware of the bakery I picked up a loaf of the italian bread and when i placed it in my cart a roach jumped out."
• "Now there is no running water in the bathroom. This is highly unsanitary."
• "Would be zero if I could. Dirty, disgusting 3 of 5 scales broken."
• "The dumb fat middle eastern lady working the self check out... accused my wife and I of stealing cases of water."
• "I have been a customer for 25 years at this store, and after we received some rotten meat, and return it - I encountered the most racist and disgraceful encountered from the Store manager."
• "Overall it was a good shopping experience but aisles were filled with outside staff setting up & stocking shelves and I had to turn around and go back up the aisle because the aisle was unpassable."
• "While I was there, I noticed three individuals taking multiple food items and leaving the store without paying for them."