By George! Reviews Summary

Customer Service

Pros:

• "They were really nice and gave me a full size fountain drink of tap water when I asked."
• "They were family oriented and friendly."
• "At least the lady from hot food counter response to me and I got my refund for the wrong order."
• "Andra at the counter was very friendly."
• "Service is fast and friendly."
• "The staff at by George was great."
• "The service was very friendly and fast."

Cons:

• "Got served by George the owner today, he was rude to people in front of me in the queue and was the same to me."
• "Very terrible service at the salad section."
• "Really bad service. My cashier was Gregg M. and he took my order and was so very rude."
• "One of the guys working there was extremely rude when all I asked is when will they have a specific sandwich ready."
• "Very rude employees."
• "The person who serve Deli side has bad manner."
• "Staff kept yelling no more cheesesteaks get out of line..staff very pre-occupied."

Food Quality

Pros:

• "This is definitely the place to go for a great cheesesteak in Center City."
• "The pastrami cheesesteak holy mackerel. This is a collaboration done awesome!!"
• "Amazing Chicken Cheesesteaks and those crinkle fries 🍟 were yum."
• "Best cheesesteak I had in Philly."
• "Love the way they chop the high quality steak they use into deliciously chopped steak for a perfect cheesesteak."
• "Both the cheesesteaks were so flavourful and delicious."
• "The mushroom cheese steak with american cheese was great! It had a good balance of cheese, meat, and mushrooms."

Cons:

• "Bought a chicken caesar sandwich to go. Ingredients were skimpy. Hardly any chicken. And not enough dressing."
• "I got food poison from their baked ziti."
• "I think they just reheated a Stromboli which caused the bread to hardened and turned almost black."
• "Ordered 4 slices to go. 2 Cheese and 2 Pepperoni. Worst pizza I have ever had."
• "The steak wasn't great, the bread was soggy, but appropriate in the middle with ends that were rock hard."
• "I didn’t think you could get a bad cheesesteak in Philly but I found it! Chewy bread. Unseasoned meat. No sign of cheese."
• "The food was terrible as well: cheesesteak, pasta marinara and Pizza."

Value for Money

Pros:

• "The sandwiches are a great deal since they're a foot long only for $8.75."
• "It's a little expensive, BUT it was a very generous serving."
• "Love the large portion sizes, went from starving to stuffed with just 1 serving."
• "The food was fresh and very good, they had a lot of selections to choose from and it was moderately priced."
• "Pastas are ~$12; for someone from NY, I feel like it's quite worth it."

Cons:

• "Ordered 2 cheesesteaks and one order of the loaded pizza fries. Waited for over 20 minutes with no mention of the order."
• "Just a fair warning, RTM is normally very crowded - so ordering & finding a place to sit will likely be time consuming."
• "hadn't been here in years and was so excited to see tuna louie still on the menu. i got a large. it's so expired it burned my tongue."
• "Just tried a cheesesteak and fries that was $13, but I took off a star for the MSG which made me thirsty for the next 5 hours."
• "What kind of people put mayonnaise on an italian hoagie? Ruined a $13 sandwich which Im quite ticked-off about."
• "My bill came to15.06 for eggplant parm and side of spaghetti... I won't be coming back here anytime soon."
• "Worst chicken Parm with spaghetti I've ever had!"