Carrabba's Italian Grill Reviews Summary

Service

Pros:

• "The staff was so helpful and understanding, I found a very tiny piece of hair in my food and they immediately offered to change my plate and comp that out from my bill."
• "The service was GREAT! We sat at the bar & all i can say is Thank. You. Demetrius."
• "Friendly servers and managers who give proper attention to their guests."
• "Excellent service. Kevin was so professional, He took care of us so well."
• "Service was great, friendly and attentive."
• "The servers are attentive even when the restaurant is full."
• "Our waitress was wonderful, she was very attentive and helpful."

Cons:

• "Decent place for Italian food. Food was good, service was very lacking and waitress was not helpful."
• "The service was not so good."
• "The service was a little slow and awkward, especially for not having been a busy night."
• "server took our order, and nothing came as we order."
• "Our waiter acted like he was half asleep."
• "The service wasn't wonderful as we had to wave our server over off his phone at one point."
• "Service ruined a decent place to eat."

Food Quality

Pros:

• "The wine was good ant the food superb."
• "Love that they still give you bread and a soup or salad with your entree."
• "The food and wait staff are great."
• "The quality of the food was quite good."
• "The food was yummy, we did the Amore Monday deal."
• "Food was hot and delicious! The bolognese meat sauce is one of my favorites!"
• "The food here is exceptional, every. single. time."

Cons:

• "I got ravioli in a tomato cream sauce but wasn't thrilled w flavor. Too tangy to my liking."
• "It was enough to eat, but for the prices, I expected to have enough left over to take home."
• "High prices for average tasting food and smaller portions."
• "I ordered chicken marsala it was barely warm and a little dry."
• "The grilled chicken was Luke warm and not grilled."
• "Lasagna was salty and the eggplant was peppery."
• "The wings were, dry, tasteless, reheated and at least two days old."

Management

Pros:

• "Since the new owner took over it keeps getting better and better. Amazing service and updated interior."
• "Chris is a terrific manager and the newly appointed proprietor Peter is fantastic."
• "The manager was also so kind."
• "The new Manager (Peter) Manage this amazing Restaurant."
• "The manager working tonight, Chris, went above and beyond to take care of the party I was with."
• "The manager is always available to solve any issues."
• "The owner made his rounds among customers and made sure everyone got what they need."

Cons:

• "This is definitely an establishment I won't be visiting again unless it is entirely revamped including menu, interior, and staff."
• "Advertized 'sangria sunday' we were told not at Bound/Green Brook."
• "What happened to Carrabas?? Unbelievable price for dinner."
• "The manager was notified and was not accommadating on the bill."
• "The manager was not much help and lost control of the situation."
• "We are extremely disappointed. Unless we do, we will not go back. I don't appreciate being lied to."
• "The only downside of this location is the state of the bathrooms, they really need to match the restaurant."

Ambiance

Pros:

• "Cozy place with good food."
• "The staff was amazing and the place was clean, clean, clean."
• "Nice atmosphere, great service, excellent choices of appetizers, meals, wines and drinks."
• "The moment I entered the doors I was pleasantly greeted."
• "Beautiful, spacious and clean interior setting with delicious food here."
• "Decent ambiance. Place feels casual with a little bit of fancy, great place for date night or family event."
• "The ambiance was simple and quiet."

Cons:

• "Nicole our server didn't seem to like that and her attitude changed from there."
• "I felt a bit grossed out too when I saw my waiter licking his fingers to pick up some papers by the bar."
• "The 'new' decor is a disaster. Too white, too open and appalling lighting."
• "It used to look like a Tuscan garden but they’ve stripped it bare."
• "The bench seat in the dining room was so wobbly it felt like it could roll back."
• "The restaurant definitely has a fruit fly problem and it was distracting trying to kill the few fruit flies buzzing the table."
• "The interior has been changed. Much more open and lighter... looks nice but lost some of its 'cozyness'."