Olive Garden Italian Restaurant Reviews Summary

Service

Pros:

• "Our server was great. And the food came out fast and on time."
• "Friendly staff, excellent service, short wait time."
• "The staff is courteous and fun."
• "Our server was very attentive she made the visit great."
• "Our experience at Olive Garden Paramus was superb."
• "The staff do a wonderful job to work around the busy and loud environment it always seems to have."
• "Service is doting and excellent."

Cons:

• "After waiting an hour for our order this is what we got (!) No side nothing."
• "Waitress took quite long to attend the table."
• "Service is horrible currently here as I’m typing. Waited almost 3 hours then server is nowhere to be found."
• "Not even a gift card offered, the food was cold, and no consequences for a family disrupting everybody eating around them. Atrocious."
• "The server took so long and it was really unacceptable."
• "Visited Olive Garden last weekend and unfortunately the service was just not the best."
• "Service was a bit slow/inattentive."

Food Quality

Pros:

• "The food was amazing!!! The servings are huge and we got boxes to take home!"
• "Their food is good, yummy their shrimp scampi is really delicious."
• "The food is very delicious. We tried some shrimp and the grilled chicken. It was totally delicious."
• "The spinach artichoke dip and the bread sticks & mozzarella sticks... were fresh with great olives and dressing."
• "Garlic bread stick was a winner, not too salty."
• "The lasagna was so good."
• "Salmon was grilled perfectly and very tasty."

Cons:

• "Chicken Parm. Without cheese, Bread sticks that were raw. Spaghetti with no sauce.."
• "The pasta was cold topped with some cheap canned tomato paste."
• "The creamy mushroom pasta was severely lacking in sauce and was quite dry."
• "The food we did receive was just not good."
• "The food was terrible disgusting, we all felt sick."
• "The food taste as if they forgot the flavor."
• "The food was very salty, bread it was salty."

Ambience & Cleanliness

Pros:

• "Sunday family day, busy for this restaurant lots of people eat here nice and can be cozy."
• "It's a seafood place as soon as you go in its smell like the the sea."
• "Been here a couple times. Never a bad experience. Everything from dining area to bathrooms are kept clean."
• "Plus their bathrooms are clean, which is a huge Plus!"
• "The vibe inside is warm and my server was friendly."
• "I like the atmosphere and the seating arrangements."
• "The atmosphere is always nice even when it's busy."

Cons:

• "The staff not that friendly as when we left there were 4 people at the host stand and not 1 person said anything to us as they were busy with their own conversation."
• "The music just makes me want to go to sleep."
• "Restaurant is not decorated for holidays. It’s January-bland and totally depressing."
• "The bathroom is horrible the toilet seat is off the hinges and smells like pure urine."
• "This place really needs a good cleaning as the spider web above our table hasn't been cleaned in a really long time."
• "The restaurant needs a deep cleaning, stinks as soon you get in like old grease."
• "Very dusty...floor dirty and smelled like restaurant."

Management & Staff

Pros:

• "MJ, along with his manager Frank, couldn't have taken better care of us."
• "At Olive Garden in Paramus, we were served by the best server in our lives."
• "Jonathan was our waiter for tonight and he was sooo nice! super professional and accommodating to our needs."
• "First time at this Olive Garden. My server was yo simony. I think that's how you pronounce her name. Well she was awesome the best waitress I ever had at Olive Garden."
• "Our waitress named Genesis was awesome!! She was very sweet and very attentive to us."
• "But after The Manager Jeff took care of the situation everything change I was going to leave one star. But he was really professional, very kind and handle the situation, very professional!"
• "I saw the manager walking around checking in with patrons to make sure they were having a great experience."

Cons:

• "The servers are not sensitive to disabled person wait and not enough chairs around."
• "I will never come back to this location."
• "Worst.Experience.Ever."
• "Absolutely incompetent management."
• "Manager was careless."
• "Talked to the manager because it was so terrible. She tried to blame the waitress!"
• "The manager never came back to ask us if everything was ok."