22 Pell Hair Salon Inc Reviews Summary

Category: Hair salon New York

Address: 22 Pell St B, New York, NY 10013, USA

Phone: +12122336789

Rating: 4.2
based on 122 reviews.

Customer Service

Pros:

  • "Had a fantastic experience with Steven, he knew what to do with my hair before I even showed him the picture of the haircut I was going for."
  • "Fantastic experience at Pell hair salon! The ladies that do the hair washing are also very sweet!"
  • "I love how friendly everyone was (receptionist, manager, hair stylists, hair washer) who all made conversation with me."
  • "Everyone is incredibly welcoming and friendly and I genuinely had such a good time during my visit."
  • "Good and honest people work here!"
  • "Whole staff is friendly from the moment you step in the door."
  • "Everyone was really nice and helped me right away."

Cons:

  • "The reason as to why this review is 3 stars is because when you call to set an appointment with a specific stylist, the person booking the appointment is incredibly rude and unprofessional."
  • "Overall, I found the staff here to be kind but very bad listeners."
  • "One of the salon men immediately asked why I was there in a rude tone."
  • "Would not go here, just tried to book an appointment, the lady was not accommodating at all and every time I asked a question she literally just said bye and hung up."
  • "Please be more professional with answering the phones, it may deter your future business."
  • "I was sat in a chair and was forgotten about for 20 minutes until I was asked to get up by somebody else to make space for another customer."
  • "I scheduled an appointment with Tony here for a wash and cut! The place gets very busy on weekends, so even though I had an appointment I had to wait about 20 minutes before getting started."

Salon Cleanliness & COVID-19 Measures

Pros:

  • "The environment is very clean and organized, doing its best to prevent COVID 19 with temp check, alcohol spray and shield between each seats."
  • "Salon was immaculate and covid careful."
  • "The place itself was clean and spacious as well."
  • "The salon has excellent protocols in place, with partitions between all chairs, mask wearing, and constant sanitizing."

Cons:

  • "It’s a very small place, the hair wash was very quick. Didn't feel like they actually washed and shampooed our hair properly."

Stylist Expertise

Pros:

  • "He has been a stylist there for 30 years and was extremely knowledgeable."
  • "Elaine never misses on making my hair look amazing every time I go in."
  • "Tony was the best and took the time to explain to me what style looks best with my hair type and face shape."
  • "James listened to my preferences, showcased precision in his work, and I was SO happy with the end result!"
  • "I find Steven to be a very talented and kind man, I hope he would one day open his own salon, because this man is an artist."
  • "Steve knew exactly what he was doing and gave me a haircut that worked for my hair type and length."
  • "Tony is hands down the best stylist, colorist!"

Cons:

  • "The hairdresser who did my hair did not have experience working with fine flat hair."
  • "I stressed LONG layers (very basic) and the guy gave me SHORT STEPS all over my head."
  • "Don't bother coming here if you can't get Steven to cut your hair, everyone else here doesn't know what they're doing."
  • "The woman who cut my hair probably has no professional training in cutting hair."
  • "Then i was finally sat in a chair with a stylist named Samson who gave me a very choppy and rough haircut when I asked for layers."
  • "They don’t know how to handle thick hair, I got my hair coloring here, not only they did poor job but they also damaged my hair."
  • "I received the worst haircut of my entire life. I had long hair and a person named James attended me."

Price & Value

Pros:

  • "I did not expect to be roaming around NYC with glamorous hair for just $43!"
  • "Pricing is reasonable, too."
  • "The price is reasonable, staffs are nice and friendly."
  • "The business has been open for 30 years and even after all this time, I still only paid $25 for a blowout and it was well worth it."
  • "I got a shampoo, cut, and blowout for $40 before tips which is super affordable."
  • "For only $30 I got my hair washed, cut and blow dried."
  • "The prices here are incredibly affordable so be sure to tip well. : )"

Cons:

  • "I paid $45 ($35 for cut and wash for long hair + $10 tip) for a bad haircut."
  • "I now have to shell out another $150 to get it fixed."
  • "Their prices do not justify the rude service that differs by customer."
  • "On top of that they charged me $45 because of my “length” but my hair is even shorter than the girl on TikTok who only got charged $35."
  • "Great for haircuts ig but not for coloring. $200 down the drain for nothing."
  • "I got my hair cut here last summer that I really liked. This time, they raised prices to $42, I had to wait 30 mins despite making an appt, and the actual haircut lasted maybe 15 mins."

Discrimination & Professionalism

Pros:

  • "Highly recommended for both skill and excellent customer service!"
  • "Would highly recommend. : )"
  • "Highly recommend this place, especially a haircut with Steven!"
  • "Highly recommended!"

Cons:

  • "Lowkey gave racist vibes as I’m brown (my friend is white though) and was incredibly embarrassing."
  • "Wouldn’t really recommend if you’re worried about being discriminated against."
  • "Horrible. Please don’t go there if you want to get what you want."
  • "Please do not come here."
  • "I will never return."

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