"Had a fantastic experience with Steven, he knew what to do with my hair before I even showed him the picture of the haircut I was going for."
"Fantastic experience at Pell hair salon! The ladies that do the hair washing are also very sweet!"
"I love how friendly everyone was (receptionist, manager, hair stylists, hair washer) who all made conversation with me."
"Everyone is incredibly welcoming and friendly and I genuinely had such a good time during my visit."
"Good and honest people work here!"
"Whole staff is friendly from the moment you step in the door."
"Everyone was really nice and helped me right away."
Cons:
"The reason as to why this review is 3 stars is because when you call to set an appointment with a specific stylist, the person booking the appointment is incredibly rude and unprofessional."
"Overall, I found the staff here to be kind but very bad listeners."
"One of the salon men immediately asked why I was there in a rude tone."
"Would not go here, just tried to book an appointment, the lady was not accommodating at all and every time I asked a question she literally just said bye and hung up."
"Please be more professional with answering the phones, it may deter your future business."
"I was sat in a chair and was forgotten about for 20 minutes until I was asked to get up by somebody else to make space for another customer."
"I scheduled an appointment with Tony here for a wash and cut! The place gets very busy on weekends, so even though I had an appointment I had to wait about 20 minutes before getting started."
Salon Cleanliness & COVID-19 Measures
Pros:
"The environment is very clean and organized, doing its best to prevent COVID 19 with temp check, alcohol spray and shield between each seats."
"Salon was immaculate and covid careful."
"The place itself was clean and spacious as well."
"The salon has excellent protocols in place, with partitions between all chairs, mask wearing, and constant sanitizing."
Cons:
"It’s a very small place, the hair wash was very quick. Didn't feel like they actually washed and shampooed our hair properly."
Stylist Expertise
Pros:
"He has been a stylist there for 30 years and was extremely knowledgeable."
"Elaine never misses on making my hair look amazing every time I go in."
"Tony was the best and took the time to explain to me what style looks best with my hair type and face shape."
"James listened to my preferences, showcased precision in his work, and I was SO happy with the end result!"
"I find Steven to be a very talented and kind man, I hope he would one day open his own salon, because this man is an artist."
"Steve knew exactly what he was doing and gave me a haircut that worked for my hair type and length."
"Tony is hands down the best stylist, colorist!"
Cons:
"The hairdresser who did my hair did not have experience working with fine flat hair."
"I stressed LONG layers (very basic) and the guy gave me SHORT STEPS all over my head."
"Don't bother coming here if you can't get Steven to cut your hair, everyone else here doesn't know what they're doing."
"The woman who cut my hair probably has no professional training in cutting hair."
"Then i was finally sat in a chair with a stylist named Samson who gave me a very choppy and rough haircut when I asked for layers."
"They don’t know how to handle thick hair, I got my hair coloring here, not only they did poor job but they also damaged my hair."
"I received the worst haircut of my entire life. I had long hair and a person named James attended me."
Price & Value
Pros:
"I did not expect to be roaming around NYC with glamorous hair for just $43!"
"Pricing is reasonable, too."
"The price is reasonable, staffs are nice and friendly."
"The business has been open for 30 years and even after all this time, I still only paid $25 for a blowout and it was well worth it."
"I got a shampoo, cut, and blowout for $40 before tips which is super affordable."
"For only $30 I got my hair washed, cut and blow dried."
"The prices here are incredibly affordable so be sure to tip well. : )"
Cons:
"I paid $45 ($35 for cut and wash for long hair + $10 tip) for a bad haircut."
"I now have to shell out another $150 to get it fixed."
"Their prices do not justify the rude service that differs by customer."
"On top of that they charged me $45 because of my “length” but my hair is even shorter than the girl on TikTok who only got charged $35."
"Great for haircuts ig but not for coloring. $200 down the drain for nothing."
"I got my hair cut here last summer that I really liked. This time, they raised prices to $42, I had to wait 30 mins despite making an appt, and the actual haircut lasted maybe 15 mins."
Discrimination & Professionalism
Pros:
"Highly recommended for both skill and excellent customer service!"
"Would highly recommend. : )"
"Highly recommend this place, especially a haircut with Steven!"
"Highly recommended!"
Cons:
"Lowkey gave racist vibes as I’m brown (my friend is white though) and was incredibly embarrassing."
"Wouldn’t really recommend if you’re worried about being discriminated against."
"Horrible. Please don’t go there if you want to get what you want."