"Amazing customer service, such a fun team. I see Georgia for my haircut and she is wonderful."
"The salon is progressive, clean and the cafe is such a delight while waiting for my appt."
"Everyone - from check-in staff to the stylists - treat me as if I were a celebrity."
"Everyone at the front desk is professional and accommodating."
"I had such a great experience today at Arrojo Salon in Soho. Cassie did a perfect job with my hair color."
"She has amazing social skills and is truly the sweetest!"
"Professional staff, beautiful location."
Cons:
"The receptionist did not apologize and the manager offered me no sort of explanation or anything more than an ‘apology’ for my time."
"I expected a cool, professional, NYC experience. Very disappointed."
"The worst is the manager's decision to uphold the 2 week window despite the failure to inform me of that window."
"I never received any sort of contact back which is why I'm giving them a rating of 1 star."
"I don’t know who is in charge of keeping track of confirming reservations but this was so unprofessional."
"Some of the employees throw their professionalism out the window."
"They've lost the talent and the customer service is terrible, coming from management down."
Haircut and Styling
Pros:
"She did an amazing job bleaching and coloring my overgrown roots."
"Georgia cut my coarse wavy but fine hair - many a hairdresser has had trouble with my hair! Wow again the cut is truly amazing!"
"Just had a very creative yet sophisticated color done by Zoe! Extremely professional yet full of out of the box techniques that accentuated my skin tone and cut."
"I love my new Haircut. I saw Carmel and she is just great. I had long frizzy over processed hair... She did a fantastic job."
"She was receptive to the style I was going for and actually corrected what my previous stylist did."
"She is an incredible colorist and cares so deeply about her clients."
"She totally transformed my look and I have never had so many compliments."
Cons:
"Imagine paying full price and tip for a mistake, yikes I would never."
"She gave me a color that was nowhere near the color on the pictures."
"Tell me how she confidently goes in and cuts me a pixie that doesn't even go down my neck."
"The hairdresser cut my hair much shorter than I wanted and only now (7 months later) I have the length I asked for."
"I was happy with the haircut but left the salon feeling really down about my hair."
"When I finally got serviced, my cut was rushed and shapeless and I was really dissatisfied when I saw he barely cut any hair."
"I went for a global hair color and left with a few color stains on my forehead."
Salon Experience
Pros:
"The salon itself makes you feel like luxury and it's worth the price tag."
"Arrojo is a beautiful salon, but their employees is really what makes the Salon amazing."
"I love Emma and the rest of the team at Arrojo. I always arrive feeling hopeless about my style, then leave feeling like a movie star."
"Every visit is an adventure. I'm always looking forward to coming back to touchup my color."
"I always feel special when I am there."
"The environment of the salon is wonderful too, and I have never had a bad experience in the 2+ years I have been going here now."
"I loved my whole experience at Arrojo Soho."
Cons:
"This is one of the most unprofessional salons I have ever booked a reservation at, DONT LET THE REVIEWS FOOL YOU!!!"
"The staff seemed to prioritize getting done and going home more than finishing a service properly."
"This salon is overpriced and not at all worth it."
"Sadly now I am never going back."
"Idk, I got the impression you give the full experience to older, white clientele and I got what I can say was the worst, low quality hair cut and blowout of my life."
"However, there is clearly something wrong if a very popular hair trend cannot be achieved in a salon that prides itself on discipline and prestige."
"Worst experience of my life. Never coming here again."
Value and Pricing
Pros:
"No hair salon is perfect during a pandemic, but this one is run in a safe environment with appropriate protections in place."
"You simply can not get a bad stylist there."
"I have been coming to Arrojo for years from CT…worth the drive."
"Cassie is literally my favorite hair colorist in NYC! She did the most amazing balayage blonde highlights on my hair and it is seriously a work of art!"
"The price is fair for the service you receive."
"They offer a 10% discount if you book in advance before leaving the salon."
"This salon is a tad expensive but I keep coming back because Krystal is the best."
Cons:
"We, the customers, should not have had to absorb the cost of their mistake especially when we were very clear in asking before we agreed to it."
"The glaze is too overrated - it is $85 for nothing."
"Used to be a great place, but they are now scamming you!"
"Totally deceptive and ridiculous pricing."
"Didn’t tell me the $328 price until I was about to leave."
"Then the stylist used a lot of dry shampoo...and they charged me $49!"
"$91 for a wash and blow dry, a trim I didnt even ask for and some half-assed maneuvering with a round brush."