American Freight Furniture and Mattress Reviews Summary

Customer Service

Pros:

• "Eric and his crew are an AMAZING team."
• "Stephen and Stanley are wonderful people that help out a lot."
• "Donnie was ABSOLUTELY understanding and explained everything from packages, quality, price etc."
• "Marty was the person who helped me, in the Scranton store, and he was very nice and helpful."
• "Shout out to John for being especially helpful!"
• "Mike was very understanding with my frustration and was so helpful and generous!"
• "The staff was friendly and informative."

Cons:

• "One employee was busy with a customer, the other employee was sprawled across a couch playing on his phone."
• "The salesperson Donnie mentioned in the previous reviews I feel are overly rated he is very rude no professionalism at all no phone etiquette."
• "Unprofessional store and liers I would not recommend this store to nobody."
• "The manager and delivery guys are disgusting and a disgrace to humanity."
• "The service is not professional at American freight furniture the wilks barre manager does not care because there is no one to replace him."
• "very ignorant delivery people i said i was going to call manny the tall bastard said go ahead manny is my cousin he wont do nothing."
• "The employees and managers at every level are sneaky, unethical, poor communicators, and extremely unprofessional."

Product Quality

Pros:

• "The purchase took no time at all and my couch was delivered the next day."
• "I've bought furniture from Big Lots in the past it's inexpensive and good quality."
• "Products seem sturdy and reasonably priced, and the store was clean easy to navigate."
• "This store is simply wonderful and has a huge selection for just about anything you need."
• "The delivery team was fast and prompt too."
• "Great costumer service, great products."
• "Reasonable prices, great looking furniture."

Cons:

• "We purchased a couch set in March of 2022 and not even a couple of weeks after we purchased it it completely started falling apart."
• "Couch is completely broken and I reported right away."
• "The bed broke.. the frame was in pieces!"
• "Nice people but garbage furniture. The only thing still standing is my kitchen table and one kitchen chair."
• "The furniture is not good quality."
• "I bought a dresser and when I opened the box it was destroyed and made from the cheapest material."
• "The items they carry and sell are complete junk."

Delivery & Service

Pros:

• "Stephen refunded me for everything after several failed attempts to get the couch replaced."
• "The store is well laid out and easy to navigate."
• "Customer service was awesome."
• "Came back into American Freight Brady and Marty were great. Found us furniture we love at a price we can definitely live with!"
• "I think the prices are wonderful and I had very attentive service!"
• "Conner assisted us from the moment we walked through the door."
• "The owner was amazing She was taking care of all the customers. She was kind and helpful."

Cons:

• "The delivery arrived it was left at my doorstep with no notification and I didn't realize it was there until I opened my front."
• "Got a sectional, went to pick it up and it took almost 2 hours to load into my truck, when they told me they would have it ready when I called, it was not ready, poor customer service and a real inconvenience."
• "Pickup yourself no delivery service unless you use there contractor that will deliver your stuff. Kinda on pricey side to deliver 38 miles."
• "This is the absolute worst experience of my life!"
• "Save yourself the time and don’t even go here! I was told 1-2 weeks for my couch 5 weeks later still no couch. They’ll tell you a date you call that day and they keep pushing it."
• "Do not do business with this company! Terrible customer service. Dishonest about delivery time."
• "I still haven't gotten my delivery an they don't even know where my stuff is no call or anything."