"Raquel helped me and was amazing! I am coming back from a back injury and she was very helpful in finding the best shoe to support me."
"The helpful staff at Brooklyn Running Company have made this our go-to spot for any new running equipment we need!"
"Owner was very kind and helpful, listened to what my concern was and made really good recommendations!"
"Staff were really kind, patient and helpful to aid me in buying some shoes."
"I had the pleasure of being assisted by Racquel, whose knowledge, patience, and attention to detail were outstanding."
"Justin was super helpful - he analyzed my gait, listened to the challenges I was having, and recommended some great options."
Cons:
"Walked in and walked around until someone asked if I needed help. When I replied “yes” they said we will be right with you and she didn’t return for 20 minutes while people who walked in after me were already completing purchases."
"TBH though the service is still a little profilish meaning at first I asked questions and the tone was meh since I had to remind the person I'm here to buy what I was asking for."
"Trying to come up with an explanation I was left with 3 possible reasons for this type of discrimination."
"I just want people to know what this store did and to decide for themselves if they really want to spend their dollars in support of a store that would exercise such inexcusable discriminatory practices."
"Didn't seem to hear me when I told him about the poor fit but kept repeating how he ran his first marathon in Brooks Ghost."
"I call it discrimination because they looked at me and decided to not give me the full treatment."
"A consumer should not feel slighted, invisible, or insignificant, while shopping in a store that prides itself on having a special individual touch."
Product Quality
Pros:
"Very welcoming environment and 18 runs in they've felt great every time!"
"I ended up with brooks ghost max. Went for my first run today in my new shoes and I’ve never been so comfortable and fast!"
"I ended up with perhaps the most comfortable kicks I've ever owned (Hoka Gaviota 4)."
"Their running shorts are awesome too! (Yuka’s recommendation)."
"I pulled the trigger on the new Nike Invincible Run. Love them."
"I found a pair of running shoes that I love. They fit perfectly, and I've been enjoying every step taken in them."
"I left with some HOKA One’s that are the most comfortable shoes I have ever owned."
Cons:
"It turned out that the store didn’t carry ASICS wide running sneakers."
"The sneaker still looks new but the bottom of somehow came apart."
"The fit was so bad and I could feel my feet moving around in the shoe."
"I really liked the shoe that they gave me but they were giving me bad blisters."
"They told me they could not exchange them because of the miles I have put on them in 60 days."
"I bought running shoes for the gym to use on a treadmill. The back of the sole came apart. They didn't not want to help exchange them."
"This time the guy kept pushing Brooks shoes and thought I should be wearing double wide."
Value
Pros:
"And to top it off the sneakers were $10 cheaper than buying off the internet."
"Great service, the perfect fit and a good price."
"I ended up getting shoes for the same price I’d pay at a department store but without the extra expertise."
"I checked out prices online and the shoes I bought were 1 cent cheaper in Brooklyn Running so a win all round!"
"They have great clothes and awesome sale section too."
"Also good point they had old-shoes recycling bin."
"It's nice to have a store like this around."
Cons:
"The only downside to the store itself is their inventory."
Shopping Experience
Pros:
"Highly recommend getting your shoes & running gear here!"
"Store was super convenient, clean, and well stocked."
"Great experience shopping here!"
"The fitting service and use of the treadmill to try out the shoes is a way better experience than most stores and especially vs buying online."
"A specialist running store with staff that will find the best available shoes for your needs."
"Best 'Shoe Buying' Experience of My Life."
"They have this really cool track and treadmill in the store so customers have the opportunity to try out the shoes' performance in real time!"
Cons:
"Felt more like a running club than it did a retail operation."
"Something about the magic of park slope and the west side that still makes it uncomfortable to come into these specialty stores."
"Not only did I not receive these assessments I was not asked ONE question about my running history or experience."
"Stores like this is why I still love shopping in person rather than online."