Brooklyn Running Company Reviews Summary

Category: Running store New York

Address: 222 Grand St, Brooklyn, NY 11211, USA

Phone: +17187827866

Rating: 4.9
based on 132 reviews.

Customer Service

Pros:

  • "Everyone was super nice."
  • "Raquel helped me and was amazing! I am coming back from a back injury and she was very helpful in finding the best shoe to support me."
  • "The helpful staff at Brooklyn Running Company have made this our go-to spot for any new running equipment we need!"
  • "Owner was very kind and helpful, listened to what my concern was and made really good recommendations!"
  • "Staff were really kind, patient and helpful to aid me in buying some shoes."
  • "I had the pleasure of being assisted by Racquel, whose knowledge, patience, and attention to detail were outstanding."
  • "Justin was super helpful - he analyzed my gait, listened to the challenges I was having, and recommended some great options."

Cons:

  • "Walked in and walked around until someone asked if I needed help. When I replied “yes” they said we will be right with you and she didn’t return for 20 minutes while people who walked in after me were already completing purchases."
  • "TBH though the service is still a little profilish meaning at first I asked questions and the tone was meh since I had to remind the person I'm here to buy what I was asking for."
  • "Trying to come up with an explanation I was left with 3 possible reasons for this type of discrimination."
  • "I just want people to know what this store did and to decide for themselves if they really want to spend their dollars in support of a store that would exercise such inexcusable discriminatory practices."
  • "Didn't seem to hear me when I told him about the poor fit but kept repeating how he ran his first marathon in Brooks Ghost."
  • "I call it discrimination because they looked at me and decided to not give me the full treatment."
  • "A consumer should not feel slighted, invisible, or insignificant, while shopping in a store that prides itself on having a special individual touch."

Product Quality

Pros:

  • "Very welcoming environment and 18 runs in they've felt great every time!"
  • "I ended up with brooks ghost max. Went for my first run today in my new shoes and I’ve never been so comfortable and fast!"
  • "I ended up with perhaps the most comfortable kicks I've ever owned (Hoka Gaviota 4)."
  • "Their running shorts are awesome too! (Yuka’s recommendation)."
  • "I pulled the trigger on the new Nike Invincible Run. Love them."
  • "I found a pair of running shoes that I love. They fit perfectly, and I've been enjoying every step taken in them."
  • "I left with some HOKA One’s that are the most comfortable shoes I have ever owned."

Cons:

  • "It turned out that the store didn’t carry ASICS wide running sneakers."
  • "The sneaker still looks new but the bottom of somehow came apart."
  • "The fit was so bad and I could feel my feet moving around in the shoe."
  • "I really liked the shoe that they gave me but they were giving me bad blisters."
  • "They told me they could not exchange them because of the miles I have put on them in 60 days."
  • "I bought running shoes for the gym to use on a treadmill. The back of the sole came apart. They didn't not want to help exchange them."
  • "This time the guy kept pushing Brooks shoes and thought I should be wearing double wide."

Value

Pros:

  • "And to top it off the sneakers were $10 cheaper than buying off the internet."
  • "Great service, the perfect fit and a good price."
  • "I ended up getting shoes for the same price I’d pay at a department store but without the extra expertise."
  • "I checked out prices online and the shoes I bought were 1 cent cheaper in Brooklyn Running so a win all round!"
  • "They have great clothes and awesome sale section too."
  • "Also good point they had old-shoes recycling bin."
  • "It's nice to have a store like this around."

Cons:

  • "The only downside to the store itself is their inventory."

Shopping Experience

Pros:

  • "Highly recommend getting your shoes & running gear here!"
  • "Store was super convenient, clean, and well stocked."
  • "Great experience shopping here!"
  • "The fitting service and use of the treadmill to try out the shoes is a way better experience than most stores and especially vs buying online."
  • "A specialist running store with staff that will find the best available shoes for your needs."
  • "Best 'Shoe Buying' Experience of My Life."
  • "They have this really cool track and treadmill in the store so customers have the opportunity to try out the shoes' performance in real time!"

Cons:

  • "Felt more like a running club than it did a retail operation."
  • "Something about the magic of park slope and the west side that still makes it uncomfortable to come into these specialty stores."
  • "Not only did I not receive these assessments I was not asked ONE question about my running history or experience."
  • "Stores like this is why I still love shopping in person rather than online."

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