Whole Foods Market Reviews Summary

Customer Service

Pros:

• "Employees were always friendly and helpful."
• "Excellent, professional, caring, and knowledgeable of the product I was looking for."
• "Every department has their own Customer Service experts."
• "Linda the florist was professional and so kind, very friendly."
• "The staff were friendly, knowledgeable, and ready to assist us whenever needed."
• "We received great customer service from a Latina women employee in Customer Service who was very professional, courteous & helpful with us."
• "I had an excellent service from a gentleman at the meat department."

Cons:

• "The worst place for everything!! I called to ask about a simple product, they passed me to three different people and no one knew."
• "The service here is kind of non existent its hard to find someone who can actually help you."
• "Poor customer service for pickup."
• "Calling customer service to check product availability could use a little help!"
• "Service was great and accommodating but I asked at the bakery how long does it take to cook the frozen uncooked bread in the freezer. She said it’s on the label. 4 people behind the counter and all of them didn’t answer my question."
• "Very rude cashiers almost all the time I shop there … they will never help pack your bags."
• "Staff seem disgruntled, you dont get what you want and they seem to socialize more amongst themselves rather than immediately checking you out."

Product Quality

Pros:

• "The fruits and vegetables are always in the best form they don't leave out any 'bad' produce."
• "Today I bought their ChickenTikka Masala from the prepared foods, and it Was The Best I Have EVER had anywhere."
• "You can trust them with organic/ no antibiotics quality of the products."
• "Their selection of natural foods and organic is amazing and super healthy."
• "Whole foods carries the freshest seafood and a wide variety of Eco friendly household items and cleaning supplies, including organic, and tasty vegan foods."
• "All items are very fresh and I highly reccomend Whole Foods Market to everyone."
• "The organic store brand milk is not ultra pasteurized and is fresh and good."

Cons:

• "Whole Foods will always be my favorite grocery store, but today I was bummed to find an overly soggy tortilla in my honey mustard turkey wrap."
• "Place has gone downhill. The hot bar blows. Their hot food and to go food in general is not as good as it used to be."
• "The roasted chicken there is disgusting."
• "The quality of the food is questionable. I've boughten certain greens that are in containers that are on their way out."
• "Stay away from the Bakery department their desserts are old."
• "We purchased a rotisserie chicken first dinner that night. It was awful, no taste bland, we had throw in the trash, it was uneatable."
• "when I tell you I was flabbergasted at what I saw on the plates. raw meat. it was so raw that the cow was still grazing."

Parking

Pros:

• "Parking fee alone will cost you $5 at the minimum."
• "Parking can be a pain small lot directly in front. And you have to get it validated in store."
• "Parking is very convenient."
• "Parking available at a fee but you get free 2 hour validation."
• "Great location. Validates parking."
• "Parking is available and they pay for it."
• "Free parking after shopping at Whole Foods was a surprise bonus!"

Cons:

• "The parking is ridiculous! Why should I pay to go to a grocery store?"
• "The parking is an absolute nightmare when the place is busy."
• "Unfortunately, the service doesnt seem to be the same in the last 1-2 years."
• "Parking can be tricky on the 1st floor."
• "This Whole Foods refuse to validate parking unless you spend a specific amount in the store."
• "Every time I park here I see someone get stuck at an exit gate because there is some problem with, or the person can’t figure out how to use, the technology."
• "The Whole Foods store is excellent, but the parking garage is one of the worst parking garages I’ve ever used."

Store Atmosphere

Pros:

• "The atmosphere was clean and inviting, making the whole experience even more pleasant."
• "The stores are beautiful and the displays are so inviting."
• "Whole Foods is a wonderful place to shop. Definitely in the top three of supermarkets."
• "Very clean and tidy Supermarket."
• "The wide variety of organic and fresh produce, along with an impressive selection of specialty items, made our shopping trip a breeze."
• "Everytime i go into this whole foods its always clean and organized."
• "It's a great grocery store that validates parking tickets as long as you purchase your groceries from them."

Cons:

• "Not a fan of this one unfort. Expected better... the store itself while well stocked just doesn’t seem inviting or safe."
• "More like Whole Paycheck! This location is a basic While Foods."
• "Also staff really isn’t that great. While some go out of their way to help you many are just kind of rude."
• "I've been to dozens of Whole Foods stores across the country, as well as a few in the UK, and this is the worst by far."
• "Just because they are grown in New Jersey or California doesn't mean they are organic!!"
• "Place has a lot of different varieties to pick and choose from. However, it may be difficult to actually do so, considering the fact that there are many empty shelves."
• "Tight aisles and smaller format store (so smaller product assortment than most other locations)."

Value for Money

Pros:

• "They offer such a variety. The prices have come down a little which makes me go there more often."
• "Nice selection of food. Prices are definitely higher than other grocery stores but it's validated by Whole Foods if you spend $10 or more in the store."
• "Best place to get healthy food in the area. Helpful staff and great prices when there’s a sale."
• "Great prices when there’s a sale."
• "Really very good place for shopping with family and friends...Prices also very affordable."
• "Not really any difference in cost of goods. If anything, it's cheaper."
• "All items are very fresh and I highly reccomend Whole Foods Market to everyone."

Cons:

• "98% products in whole food market are very expensive they pretend to be an organic store...?"
• "You pay twice the price for 'organic' foods."
• "It's a bit overpriced but for the quality of the food and product you buy, it's worth every penny."
• "Produce highly overpriced, everything obvs is overpriced."
• "Not a great place to shop unless you are in a walking distance and exclusively rich."
• "Because it is owned by Amazon I get discounts and credit on my Amazon purchases at the same time."
• "Parking is very ♿️ friendly."