"The employees are friendly as well as knowledgeable, check out is quick."
"The employees are always super friendly and always available to help."
"The staff is very helpful and even friendly."
"Very friendly employees are an added bonus."
"The people working there are friendly and do care about the customer."
"The employees were friendly and helpful enough, which was appreciated."
Cons:
"The management needs to provide cashiers with customer service training."
"I will never come to this Shoprite again, not that the employees or the manager that reads this will care."
"For the most part I like this store. Clean but the one draw back customer service. They can be very nasty."
"never can find employee on floor to assist u when needed.. also cashier very rude and ignorant towards customers who use coupons."
"Poor customer service! If I have to check out and bag my groceries myself I want an employee discount."
"The customer service supervisor displays absolutely NO help or service to customers."
"The customer service counter here is ABSOLUTELY HORIBLE!!!"
Checkout Experience
Pros:
"Wasn't to sure about the checkout registers but it went very well."
"Check out is quick."
"Self-checkout machines are in good working condition."
"Even the staff and cashiers are friendly and bag your items without crushing your food and place them in your cart."
Cons:
"Despite the number of customers there always seems to be only 2 may be 3 cash registers open. Checkout lines are excessively long does not appear management is interested in improving customer’s experience."
"No cashiers. Lines always long."
"Shelves empty, forced self checkout."
"Been coming to this story since it opened back in 2014. Use to be great. Now that they have switch to self checkout (with over half the machines broken) its a mess."
"At 2 in the afternoon the majority of the self checkouts are closed."
"Closing almost all the checkouts because a relative few people steal is alienating customers who don't steal."
"All the registers open were self checkout, which is fine but none had bags and you had to ask for them."
Store Cleanliness and Layout
Pros:
"For the most part I like this store. Clean but the one draw back customer service. They can be very nasty."
"Store is always clean and well stocked."
"I was impressed on how clean, fresh foods and well stocked shelves at Glasgow, DE ShopRite."
"Bright clean attractive store with a good produce and bakery section. Well-stocked, has plenty of name brand as well as store brand products."
"Very clean, employees are nice lines are rarely long and their is a lot of parking available."
"This store is the cleanest one in the area by far and is nice to shop at."
"It's so clean and well organized and the staff is always super nice."
Cons:
"The shelf is empty."
"Many times I have run out quick to get something and found them to be out of stock or have a very poor selection."
"Shelves empty, forced self checkout."
"It's a tight squeeze moving through this store with a lot of obstacles to maneuver around."
"Parking lot too small and crowded, starting to attract some undesirables."
"As soon as u walked in tonight it smelled like rotten fish."
"The store wasn't originally designed to be that way so it does look like either set of two automatic doors are in and out."
Product Selection and Quality
Pros:
"Very nice. Much bigger then the stores in Maryland and broad variety of products and good inventory!"
"Great selection of produce everything I needed including radishes, leeks, fresh parsley and dill, escarole and napa cabbage."
"They carry a variety of seafood that is fresh."
"Bright clean attractive store with a good produce and bakery section. Well-stocked, has plenty of name brand as well as store brand products."
"Brand variety, sales, specialty ingredients, everything is just right and the produce is always fresh."
"This is by far the largest ShopRite I have been to. Their selection of grocery items is almost overwhelming."
"They have a variety of products that cater to all ethnicities."
Cons:
"Produce is very so-so and varies a lot in quality, as such there is no consistency on quality of produce."
"I only got half of the things I ordered I even checked the replacement button if an item was not available. They did some but not all."
"Now it's reduced hours, and I get to the deli at 8:02pm and I'm told they now close at 8:00pm?"
"Since Covid they are still raising prices, very expensive."
"The selection of organic foods is decent but could be expanded and sometimes the produce sits around too long."
"However, they have been sold out of several items that the other location has in excess."
"Their produce section is the one thing that disappoints me only because of the size and selection compared to how large the whole store is."