Whole Foods Market Reviews Summary

Checkout Experience

Pros:

• "Having a convenient place to return Amazon purchases is also a big plus."
• "This holiday season I used the pre-order service, placing my order online, and picking it up at the store."
• "Curbside pickup system is well organized."
• "Prices of items were displayed with discounts."
• "Amazon pick-up cubbies is a huge help, especially for small, high value items."
• "Never too long of a wait at checkout either."

Cons:

• "Wish there were more cashiers. Last two times I was there, the express lanes were closed and I only had 3 items to buy had to wait 10 minutes to check out."
• "Really disappointed in this store as far as online orders."
• "Ordered a burger at the bar, asked for two patties, paid for two patties. Got home found out I was given one patty."
• "But what is really a problem is online shopping will say you have 5 hours to place an order for a delivery window today, so you are placing things in your cart and suddenly it changes to say you have 17 hours for a delivery window tomorrow, nothing today is available now."
• "Ordered from Whole Foods market for delivery and all of our groceries were 'delivered' to the wrong address."
• "I gave customer service my name and number to order a couple cases of a specific flavor an item of a brand they carried and I never received a call back."
• "Found that they don't honor their sale signs unless really pushed."

Store Atmosphere and Layout

Pros:

• "This particular Whole Foods Market is very clean and before COVID, well stocked."
• "It is a beautiful store."
• "Very clean beautiful market. I love the different choices of food."
• "Clean and organized store."
• "This location has a salad bar second to none, REAL brick oven pizza AND a bar with craft beer."
• "You can even eat in the store.... nice ambiance and great selections of hard to find items."
• "This WF was clean and tidy with friendly staff at the deli, bakery, and checkout."

Cons:

• "It's kind of sad that it feels more like a food 'industrial outlet' than an upscale luxury shopping experience."
• "Still way over priced."
• "The ceiling is corrugated sheet metal. The floor is plain cement."
• "It is also quite difficult to notice from a car since it is hidden by an on ramp to a highway and is overshadowed by a Danbury fair mall."
• "This store Feels cluttered and claustrophobic."
• "Nice store, it looked a little empty, but that was pre - Amazon."
• "Half the stuff sold in there is from China or other countries!!"

Product Selection and Quality

Pros:

• "Great selection and prepared food there you can eat there."
• "Very fresh produce! Usual items not regularly found in stores."
• "Best healthy strawberry cheesecake I have ever tasted! It literally melts in each bite!"
• "With basically a restaurant fresh made sushi bar, fresh bakery and café."
• "The soups and bakery items are really good."
• "Great fresh produce, meats, poultry, fresh seafood, fruits and veggies, the works."
• "They have a great selection of fruits and vegetables that are reasonably priced."

Cons:

• "Really disappointing that Whole Foods (Amazon) is now ditching ingredients like sunflower oil and canola and using - you guessed it - SOYBEAN OIL."
• "Their butcher has nice stuff put rarely has prime meat which is surprising considering they consider themselves high end."
• "I believe they are selling garbage to the people at the hot bar."
• "But there’s mostly only pork or chicken products available that are prepackaged."
• "Swam through the pretentious turnpike, upstream. Found the $25, pesticide-free Salmon."
• "I have placed many orders through Amazon Prime... and there was always a problem with the produce like celery or Broccoli being rotten."
• "Their produce has mostly GMO products."

Customer Service

Pros:

• "The elder gentleman in the deli with glasses is an absolute SAINT."
• "The staff is friendly and courteous, which is something I have not seen where I usually do my grocery shopping."
• "Staff in all the departments I was in were helpful and pleasant."
• "The employees were so helpful and friendly especially the man at the meet counter!"
• "People are professional charismatic and care about what they do they do."
• "Employees are friendly and helpful."
• "The employees at the Danbury store are always so friendly, knowledgeable, and helpful."